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Smart meter

E.ON smart meter

Free SMETS2 installation, accurate monthly bills, In-Home Display showing pounds and pence in near real-time, and Smart Pay As You Go with £15 emergency credit per fuel. Everything an E.ON customer needs to book, read, top up and troubleshoot their meter in 2026.

See your meter Book through your account

Free

SMETS2 installation for E.ON customers

SMETS2

Default generation installed in 2026

£15

Emergency credit per fuel on Smart PAYG

£2

Balance trigger for emergency credit

Who can book? You qualify for a free E.ON smart meter installation if you are an E.ON or E.ON Next customer on monthly direct debit, billed payment, or the Smart Pay As You Go tariff. E.ON runs a technical eligibility check at booking — common reasons a slot may be deferred include unsafe meter access, insufficient mobile signal at the property, or temporary distribution-network restrictions.

Installed by E.ON

The four smart-meter models you'll see at your property

E.ON installs two SMETS2 models by default (EDMI and Landis+Gyr); two SMETS1 models from the pre-2019 era are still on the network and being remotely re-enrolled to the DCC. The reading steps differ — pick the card that matches the badge on your meter.

EDMI ES-10A / ES-10B / ES-12B

EDMI SMETS2

Default SMETS2 family installed by E.ON since 2019. Stays "smart" if you switch supplier — communicates with the central DCC. Same physical unit supports credit and Smart PAYG modes without a meter swap.

How to take a manual reading

  1. Press OK until the Main Menu appears.
  2. Press the right arrow twice until you see Info.
  3. Hold OK until the word Join appears.
  4. Press the right arrow 10 times until you reach WattH.
  5. Hold OK until the screen displays IMPRT.
  6. The reading is the figure shown under IMPRT.

Landis+Gyr E470-672

Landis+Gyr SMETS2

Alternative SMETS2 unit installed in regions where EDMI radio communication is patchy. Same DCC-backed continuity if you switch supplier. The cleanest unit to read of the four.

How to take a manual reading

  1. No button presses required.
  2. The main screen permanently displays the current reading.
  3. If the screen is dark, wave a hand in front of the meter — the display wakes on motion.

Secure Liberty 100

Secure SMETS1

First-generation SMETS1 meter, installed before 2019. Originally lost "smart" status after a supplier switch; E.ON is migrating these to the central DCC platform remotely, restoring half-hourly readings without a new installation.

How to take a manual reading

  1. Press 9 on the keypad.
  2. IMP KWH appears on the screen.
  3. After a few seconds, the reading is displayed.

Elster AS300P

Elster SMETS1

Another SMETS1 unit on the legacy network, mostly in the East Midlands and the South East. Same DCC migration applies — submit manual readings until the remote upgrade lands if your meter has stopped reporting.

How to take a manual reading

  1. Hold the middle button until the Main Menu appears (it says General).
  2. Hold the middle button again until the screen shows Time & Date.
  3. Scroll down to Total Registers.
  4. Hold the middle button until it shows Cum. Imp.
  5. The value below is your reading.
Selectra expert

Is an E.ON smart meter right for you, and what will you actually get?

Four typical household profiles. Find the one that matches your situation, then read what you should expect from the installation — and where to push back if the surveyor cuts corners.

Standard credit-meter customer

free install · SMETS2

Best fit if — You're an E.ON or E.ON Next customer on monthly direct debit or quarterly billing, you've never had a smart meter before, and you want accurate monthly bills instead of estimated catch-ups.

Skip if — You rent a flat without a clear meter cupboard access, your network has known DCC signal blackspots (parts of central London, deep rural Wales), or you're moving house within 6 months — defer until you're settled.

What you'll actually get

Free SMETS2 installation, In-Home Display showing pounds-and-pence consumption in near real-time, monthly DD adjustments based on real usage instead of estimates, and the E.ON Next app once you migrate.

The default recommendation. Free install, accurate bills, and protects you against migration to E.ON Next being "dumb" if you stayed on a non-smart meter.

Smart Pay As You Go (PAYG) household

PAYG · top-up via app

Best fit if — You currently top up a key/card prepayment meter and want to escape the queue at the Post Office. Smart PAYG lets you top up from the E.ON Next app, the website, or by phone in under two minutes.

Skip if — You don't have a smartphone or reliable home internet, or your household relies on someone else picking up top-up at the shops as a routine — Smart PAYG removes that intermediary.

What you'll actually get

Same prepayment cap rates, plus £15 emergency credit per fuel when your balance drops below £2, low-balance push alerts, and protection from disconnection on Sundays, bank holidays, and outside 11am-4pm Mon-Sat.

The single biggest quality-of-life upgrade available to a UK prepayment household. Ask E.ON to swap your old key/card meter to Smart PAYG at the next install slot.

SMETS1 customer whose meter went "dumb"

DCC re-migration

Best fit if — You had a Secure Liberty 100 or Elster AS300P fitted years ago, switched supplier at some point, and your IHD now shows estimated bills with no half-hourly data. The fix is a remote DCC enrolment — no engineer visit needed.

Skip if — You're already on the SMETS2 family (EDMI or Landis+Gyr) — those communicate with DCC by default and need no remote enrolment.

What you'll actually get

A free, scheduled DCC re-enrolment that restores half-hourly readings, accurate monthly bills, and IHD data. You don't need to take time off work. E.ON sends a confirmation letter once the meter is back online.

Worth chasing. Call E.ON to confirm your meter is on the DCC migration roadmap; ask for a target enrolment date. In the meantime, submit monthly manual readings to avoid estimated bills.

Specialist or non-standard meter setup

Economy 7 / 10 · two-rate

Best fit if — You have an Economy 7, Economy 10, two-rate import/export, or dynamic teleswitched meter (mostly older Scottish homes). The legacy E.ON back office is one of the few in the market that handles these cleanly.

Skip if — A standard single-rate setup — none of this applies, just book a standard SMETS2 install.

What you'll actually get

A SMETS2 unit configured for your tariff structure. Confirm with the surveyor that day-rate and night-rate registers will both be read correctly — most "smart meter installed but bills wrong" cases on these tariffs trace back to misconfiguration on day one.

Get the configuration confirmed in writing before the engineer leaves. If something looks off, do not sign the install paperwork — re-book.

Smart Pay As You Go in three moves

How to keep an E.ON Smart PAYG meter in credit

  1. 1

    Top up via the E.ON Next app, website, phone, or Post Office — Credit added online or via the app reaches the meter automatically within a few minutes. By phone, in person at Payzone or PayPoint outlets, or at any Post Office. If the signal fails, you can enter the 20-digit vend code manually on the meter.

  2. 2

    Activate £15 emergency credit when your balance hits £2 — When the meter shows EC OFFERED, press A. If the prompt is not showing, press 7 then A. You get £15 per fuel (£15 gas + £15 electricity). It is a loan — the amount is deducted automatically from your next top-up.

  3. 3

    You will not be cut off outside working hours — E.ON does not disconnect Smart PAYG meters on Sundays, bank holidays, or between 4pm and 11am Mon-Sat. Set low-balance alerts in the app so you never get caught short overnight.

Free Install for E.ON

Ready to book your smart meter?

Existing E.ON customers can book directly from their online account or by phone. If you're not yet with E.ON, switch first — the Selectra comparator finds your cheapest deal in two minutes.

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Common questions

E.ON smart meter — frequently asked questions

Typical lead times in 2026 are 4 to 10 weeks, depending on your region. The South West and rural Wales tend to have the longest waits because of engineer availability; urban areas turn around faster. You can book through your online account or by calling 0345 052 0000.

If the physical meter has stopped reading, contact E.ON — an engineer may need to visit. If only the In-Home Display is unresponsive, try a different socket, make sure the power is switched on at the wall, and press the OK button on the back of the device. A charging icon at the top of the screen confirms it is powering up.

A flashing red light on an E.ON electricity meter simply means energy is being consumed, and it flashes faster when usage is high. It is not a fault indicator and does not require any action.

Smart meters occasionally lose their data connection because of a physical obstruction, poor mobile signal or bad weather. If you receive one estimated bill, it usually corrects itself the following month. If estimates continue for more than two billing cycles, contact E.ON so they can check the DCC connection.

Yes. SMETS1 meters installed before 2019 often reverted to dumb mode after a supplier switch because they could not communicate with the new supplier's systems. E.ON is migrating SMETS1 meters remotely to the central DCC platform, which restores smart functionality without a new installation. In the meantime, submit manual readings monthly to avoid estimated bills.

SMETS2 is the default. If a SMETS2 unit cannot be fitted at your property (rare — usually a radio signal issue), the engineer will install a SMETS1 meter instead. All SMETS1 meters on E.ON's network are being upgraded remotely so they keep working if you switch supplier.

No. Some E.ON IHDs erroneously display £99,999 as the total spend. E.ON has confirmed this is a display-only bug that does not affect your actual bill. The fix lands progressively as IHDs receive their next firmware update.