Ceased trading · November 2018

Extra Energy archive

Extra Energy ceased trading on 21 November 2018. Its customers were transferred to Scottish Power under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2014 About 108,000 customers at closure Birmingham

Ceased trading · 21 November 2018

Extra Energy no longer supplies UK households

Financial failure — Extra Energy could no longer break even after sustained record-level complaints and operational issues. Customers were transferred to Scottish Power under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2014

Years on the UK market

Customers

About 108,000 customers at closure

Households served

About

Who is Extra Energy?

Registered as Extra Energy Supply Ltd, Extra Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Birmingham, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Extra Energy was founded in 2014. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

Extra Energy is part of the Extra Holding (Germany) group, which provides shared governance, financial backing and a broader pool of expertise in trading, hedging and regulatory work.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Timeline

Extra Energy — key dates

A short timeline of the Extra Energy brand — founding, milestones, regulatory events and the closure that brought it to an end.

2014
Extra Energy launches in the UK in April 2014 — UK arm of German conglomerate Extra Holding.
2016
Becomes the fastest-growing UK energy supplier, attracting 29.4% of all customers switching gas and electricity.
2017
Ranks last in Citizens Advice complaints league with 1,916 complaints per 100,000 customers — the highest figure since records began.
2018
Extra Energy ceases trading in November 2018; Ofgem appoints Scottish Power as Supplier of Last Resort for all ~108,000 customers.

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Common questions

Extra Energy — frequently asked questions

Financial failure — Extra Energy could no longer break even after sustained record-level complaints and operational issues.

Existing customers were transferred to Scottish Power under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Extra Energy statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (Scottish Power) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Extra Energy transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Extra Energy statement before paying.

You can complain about the conduct of Extra Energy (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.