Ceased trading · January 2020

Fairerpower archive

Fairerpower ceased trading on 31 January 2020. Its customers were transferred to Ovo Energy under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Cheshire

Ceased trading · 31 January 2020

Fairerpower no longer supplies UK households

Closure — the white-label partnership between Cheshire East Council and Ovo Energy was wound down. Customers were transferred to Ovo Energy under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

About

Who is Fairerpower?

Registered as Fairerpower (Cheshire East Council), Fairerpower uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Cheshire, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Fairerpower is part of the Cheshire East Council (white-label via Ovo Energy) group, which provides shared governance, financial backing and a broader pool of expertise in trading, hedging and regulatory work.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Who owns Fairerpower?

Ownership: Privately owned
Listed: No
Parent: Cheshire East Council (white-label via Ovo Energy)

Timeline

Fairerpower — key dates

A short timeline of the Fairerpower brand — founding, milestones, regulatory events and the closure that brought it to an end.

2015
Cheshire East Council launches Fairerpower as a white-label energy brand supplied by Ovo Energy. Fairerpower Red Rose follows for Lancashire residents.
2020
The partnership between Fairerpower and Ovo Energy ends. Existing customers continue to receive gas and electricity directly from Ovo Energy.

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Common questions

Fairerpower — frequently asked questions

Closure — the white-label partnership between Cheshire East Council and Ovo Energy was wound down.

Existing customers were transferred to Ovo Energy under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Fairerpower statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (Ovo Energy) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Fairerpower transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Fairerpower statement before paying.

You can complain about the conduct of Fairerpower (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.