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Fairerpower: Login, Meter Readings, Reviews, My Account

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So you like the idea of a local energy provider, and you live in Cheshire east or Lancashire area...

Fairerpower is an energy supplier set up by Cheshire East council to supply gas and electricity to Cheshire and Lancashire residents. Fairerpower works in partnership with Ovo Energy; Fairerpower sets the tariff and promotes the service, while Ovo Energy takes care of supplying the electricity, metering, billing and collection.

Fairerpower’s bills will appear with Ovo Energy at the top


Reviews

It’s good to know how you’ll be treated by Fairerpower and what your experience will be like as a customer after you switch.

We looked at the following review websites to get an idea of their service:

  • Facebook
  • Google
  • Trustpilot
  • Which

Trustpilot has 2 reviews with a score of 5.4 out of 10. The reviews were from people who were considering switching provider to Fairerpower and not customers. One reviewer said that they were “unable to get a quote” due to the fact that they didn’t want to give their telephone number to the customer service representative. Apparently this was necessary in order to find the best tariff for them. This seems unlikely as prices are defined by region and tariff type, and your telephone number isn’t necessary to find out that information.

The other reviewer said that they wouldn’t have saved any money by switching from one of the big 6 energy companies. Fairerpower gave them a quote that was 33% more expensive than their existing tariff. However the reviewer did not explain that he would be getting 33% of his energy from renewables with Fairerpower and with EDF he got only 8%, well below the national average. Of course, those renewables come at a cost premium, which explains the higher price.


Tariffs & Prices

Fairerpower offers fixed rate, variable and prepayment (pay as you go) tariffs and they are only available to residents in the Cheshire and Lancashire area. They do not currently supply gas and energy tariffs to businesses.

Their tariffs are listed in the table below. Please note that you can get economy 7 on all their tariffs and prepayment is only available on pay as you go.

Customers on fixed term or variable rate contracts will not be charged exit fees for leaving their contract early.

Tariff A glance at its features

Variable

  • No exit fees
  • Gas and electricity
  • £60 discount per year for submitting meter readings online
  • 14.82 pence per kWh and standing charge 28.77 pence per day
  • Economy 7 day unit rate 15.96 pence per kWh, night unit rate 10.92 pence per kWh and standing charge 28.77 pence per day
  • Gas unit rate 3.26 pence per kWh and standing charge 28.77 pence per day

Fixed

  • 12 month contract
  • No exit fees
  • Gas and electricity
  • £60 discount per year for submitting meter readings online
  • Electricity unit rate 12.24 pence per kWh and standing charge 28.77 pence per day
  • Economy 7 day unit rate 14.6 pence per kWh, night unit rate 7.5 pence per kWh, and standing charge 28.77 pence per day
  • Gas unit rate 3.49 pence per kWh and standing charge 28.77 pence per day

Pay As You Go

  • Prepayment only
  • Variable rate tariff
  • No exit fees
  • Electricity unit rate 13.83 pence per kWh and standing charge 27.5 pence per day
  • Economy 7 day unit rate 15.17 pence per kWh, night unit rate 5.84 pence per kWh, and standing charge 27.5 pence per day
  • Gas unit rate 3.3 pence per kWh and standing charge 27.5 pence per day
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Fuel mix

Fairerpower works in partnership with Ovo Energy who supply the energy to households. So where your energy comes from will depend on what Ovo buy from the energy market. The current Fairerpower fuel mix is 84.6% natural gas and 15.4% renewables. If you are a new customer switching to Fairerpower or Ovo Energy you will receive at least 33% renewable electricity (79% from wind farms, 11% solar and 10% landfill gas).


History

Fairerpower is a not-for-profit supplier of gas and electricity founded in 2015. It was set up by Cheshire east council and provides energy to residents in the Cheshire area. Lancashire residents can also receive electricity from Fairerpower, where it operates under the name Fairerpower Red Rose. Cheshire East council partnered with Ovo Energy, another independent gas and electricity supplier, in order to provide a local alternative to the Big Six gas and electricity companies.


Smart meters

Smart meters are installed as standard to customers on a prepayment tariff. Fairerpower customers on fixed and variable rate tariffs can arrange to have a smart meter installed at their request. If you are a customer of Fairerpower and would like to install a smart meter, you can contact them on the phone number below.


Contact

If you’d like to contact Fairerpower it’s best to give them a call. Their waiting times are low and their call center is based in Cheshire. Remember, Fairerpower only supply electricity to the Lancashire and Cheshire regions. You can also call us for information about the best rate for your region to get a better idea of how much you could save and get impartial advice about which energy tariff is best for you.

blue telephone

Fairer Power Contact Number
Please check with your provider if you don't know how much a call will cost.
0800 408 6701
0800 408 6705
*Monday to Thursday: 8am-8pm; Friday: 8am-7pm; Saturday: 9am-2pm

Send a letter to...

Fairerpower c/o OVO
1 Rivergate
Temple Quay
Bristol
BS1 6ED

Send an email...

hello@fairerpower.co.uk

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Complaints

If you wish to complain to Fairerpower you can do so by filling in the complaints form on their website in the link below or you can give them a call on the following number.

blue telephone

Fairer Power Contact Number
Please check with your provider if you don't know how much a call will cost.
0800 408 6701
*Monday to Thursday: 8am-8pm; Friday: 8am-7pm; Saturday: 9am-2pm

Contact page


Account Login

Customers with a Fairerpower login to “my account” can access their portal by following the link below and filling in their credentials. If you have forgotten your password or username and wish to login you can reset your details by clicking on the relevant links.

You can do the following through your online portal.

  • Make a payment
  • View your billing history
  • See energy usage
  • Manage your direct debits, but not set one up
  • Send meter readings