Firmus Energy reviews

Firmus Energy is regulated by Ofgem and bound by the Standards of Conduct that protect domestic customers. Reliability is best judged against your own usage profile: read recent reviews, check the Citizens Advice star rating for Firmus Energy, and confirm the supplier's customer-service hours match when you actually need to call.

Trustpilot, Google Maps and app-store reviews reflect real experiences but are often skewed toward dissatisfied customers (people only post when something goes wrong). The most balanced single rating is Citizens Advice's quarterly supplier performance table, which scores all UK domestic suppliers on complaint handling, transfers, debt and communication — and is built from regulator-supplied data, not self-reported.

Confirm the unit rate (p/kWh) for both gas and electricity, the daily standing charge, the contract length, any exit fee (typical range: £25-£75 per fuel), and whether the deal requires a smart meter. Always cross-check the headline price against several other suppliers based on your actual postcode and annual kWh consumption from a recent bill.

If you're a current or former Firmus Energy customer, share your experience on Trustpilot UK (search the supplier name), Google Maps (write a review on the Firmus Energy business profile), or the Apple App Store and Google Play if you've used the mobile app. Selectra also collects independent reviews to help future customers compare suppliers objectively.