Brand acquired

Flow Energy archive

Flow Energy ceased trading on 31 August 2019. Its customers were transferred to Octopus Energy under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2013 About 250,000 customers at acquisition Ipswich

Ceased trading · 31 August 2019

Flow Energy no longer supplies UK households

Acquisition — Flow Energy was acquired by Co-op Energy in 2018; in 2019 Co-op partnered with Octopus Energy and the Flow brand was discontinued. Customers were transferred to Octopus Energy under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2013

Years on the UK market

Customers

About 250,000 customers at acquisition

Households served

About

Who is Flow Energy?

Registered as Flow Energy Ltd, Flow Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Ipswich, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Flow Energy was founded in 2013. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

Flow Energy is part of the Octopus Energy (via Co-op Energy partnership) group, which provides shared governance, financial backing and a broader pool of expertise in trading, hedging and regulatory work.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Who owns Flow Energy?

Ownership: Privately owned
Listed: No
Parent: Octopus Energy (via Co-op Energy partnership)

Timeline

Flow Energy — key dates

A short timeline of the Flow Energy brand — founding, milestones, regulatory events and the closure that brought it to an end.

2013
Flow Energy starts supplying UK households in April 2013, also manufacturing micro-CHP boilers and smart thermostats.
2018
Co-op Energy acquires Flow Energy; the Flow brand is retained.
2019
Co-op Energy enters a partnership with Octopus Energy. Flow Energy customers become Octopus customers and the Flow brand is shut down.

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Common questions

Flow Energy — frequently asked questions

Acquisition — Flow Energy was acquired by Co-op Energy in 2018; in 2019 Co-op partnered with Octopus Energy and the Flow brand was discontinued.

Existing customers were transferred to Octopus Energy under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Flow Energy statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (Octopus Energy) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Flow Energy transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Flow Energy statement before paying.

You can complain about the conduct of Flow Energy (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.