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Good Energy Review: Compare Tariffs & Prices

Good Energy has a history of pioneering green-first approaches to energy sourcing and supply. Find out more about the supplier, its latest prices and tariffs, account management services, and reviews, all here in this guide.


Electricity: Wind, biogeneration, solar, hydro  100% renewable energy
Fuel mix score: ★★★★★  Supports independent green energy generators
Domestic market: Scotland, England, and Wales  No exit fees on fixed contracts
No. of customers: 200,000  Has not signed up to the Energy Switch Guarantee
Selectra score: ★★★  Expensive prices

About Good Energy

Good Energy is a small, independent supplier commited to tackling climate change by making homes and business across the nation part of a sustainable nexus with its clean energy supply.

The supplier paved the way for a green, clean energy alternative when, at the turn of the millenium, it became the first retail energy company - in an industry dominated by fossil fuels - to supply 100% renewable electricity to households in the UK.

To date, Good Energy has amassed over 200,000 customers, to which it supplies clean electricity largely from its own wind and solar farms in England and Wales, and with support from over 1,400 independent generators.

Share price

Good Energy shares are listed on the London AIM Market and the NEX Exchange.

Good Energy share prices
NEX Exchange Year high: 249.00p
Year low: 99.00p
London AIM Year high: 245.00p
Year low: 96.00p

Who owns Good Energy?

Good energy was founded by current CEO Juliet Davenport in 1999 as part of the Good Energy Group PLC, previously Monkton Group PLC.

Reviews: Is Good Energy a good company?

Good Energy customer reviews are quite mixed, although generally more positive than negative. On the popular customer review website Trustpilot, 67% of the review base rated the supplier Great or Excellent, compared with just 18% that rated it Poor or Bad, and 8% that rated it Average.

The last Which? survey to include Good Energy (2018) ranked the supplier 19th out of 31 energy companies, not great but higher than all of the big six suppliers; while in the recent Citizens Advice survey, the company ranked 21st of 40 suppliers on the market - just about average.

In our Good Energy review, we commend the supplier’s green-credentials and its positive customer service, but stop short of a full recommendation because of its high prices. To read our full review, check out our dedicated Good Energy reviews page.

Don't sign up before checking our supplier reviewSwitching to the wrong supplier could cost you hundreds of pounds a year. Talk to one of our energy advisers to get the best deal in your area. Call 020 3966 4692 or Get a free callback now.

My account and login

Good Energy provides its customers with an online account that can be accessed through its website and through the Good Energy mobile app - available in the App Store and Google Play Store. Your online account lets you:

  • Manage personal information
  • Check your balance
  • Monitor energy usage
  • Set up a direct debit

To find out how to login to your account, how to troubleshoot if you are unable to access your account, or to find the link to the online portal, take a look at our Good Energy Login page.

Tariffs and prices

Good Energy has a simple tariff system, with three basic supply tariff types on offer:

  1. Fixed-rate (electricity-only, gas-only, duel-fuel, and Economy 7).
  2. Standard variable (electricity-only, gas-only, duel-fuel, and Economy 7).
  3. Electric vehicle (electricity-only and Economy 7).

Yearly dual fuel and single fuel prices for each tariff can be found in the table below. For more information about unit rates, standing charges, and exit fees, please see the individual tariff tables in the proceeding sections.

Tariff Dual-fuel yearly cost Electricity only yearly cost Gas only yearly cost
Fixed duration £1,226.00 £634.00 £592.00
Flexible duration £1,385.00 £672.00 £713.00
Electric Vehicle (EV) £1,247.00 £655.00 N/A

Please note that the tariff prices shown on this page are calculated for a 2-3 bedroom home in London with the national average energy consumption (3,100kWh of electricity and 12,000kWh of gas). Energy prices vary by region across the UK. To get an accurate Good Energy quote and to find out how much you could save, call Selectra for free on 020 3966 4692

1. Fixed duration tariff

Good Energy’s ‘Fixed duration’ tariff is a fixed-rate, fixed-term supply available on either 12 or 24 month contracts. With this tariff, the price you pay per unit of electricity and/or gas will remain the same throughout the duration of your contract term.

You pay by direct debit and there are no exit fees for early termination of your contract.

Fuel: Electricity and/or gas
Tariff type: Fixed (12/24 months)
Payment: Monthly fixed Direct Debit
Cost per kWh: Electricity - 17.10p
Gas - 4.00p
Economy 7 cost per kWh: Electricity day rate - 17.90p
Electricity night rate - 12.30p
Gas - 4.00p
Standing charge per day: Electricity - 28.70p
Gas - 28.90p
Economy 7 standing charge per day: Electricity - 31.10p
Gas - 28.90p
Exit fee: None

Last updated on 12/02/2020

2. Flexible duration tariff

‘Flexible duration’ is the supplier’s standard variable rate tariff. You can expect to see the price you pay per unit rate of gas and electricity fluctuate at any time in response to wholesale energy market prices.

Customers on this tariff will receive a month’s notice in advance of any change in tariff prices.

Fuel: Electricity and/or gas
Tariff type: Standard variable
Payment: Monthly fixed Direct Debit
Cost per kWh: Electricity - 18.10p
Gas - 5.00p
Economy 7 cost per kWh: Electricity day rate - 19.80p
Electricity night rate - 11.70p
Gas - 5.00p
Standing charge per day: Electricity - 29.90p
Gas - 31.60p
Economy 7 standing charge per day: Electricity - 32.20p
Gas - 31.60p
Exit fee: None

Last updated on 12/02/2020

3. Electric Vehicle tariff

Good Energy brings good news for electric car owners. The supplier claims that customers can save up to £76 with its Electric Vehicle Tariff when compared to ev tariffs provided by the big six.

The Electric Vehicle tariff, in partnership with NewMotion, is available on a fixed-rate, fixed-term contract, and has an Economy 7 variant for customers with Economy 7 meters.

Fuel: Electricity-only, or duel-fuel
Tariff type: Fixed-rate
Payment: Monthly fixed Direct Debit
Cost per kWh: Electricity - 16.00p
Gas - 4.00p
Economy 7 cost per kWh: Electricity day rate - 17.10p
Electricity night rate - 10.90p
Gas - 4.00p
Standing charge per day: Electricity - 43.40p
Gas - 28.90p
Economy 7 standing charge per day: Electricity - 45.80p
Gas - 28.90p
Exit fee: £50.00

Last updated on 12/02/2020

Price comparison: Fixed-rate

How does Good Energy’s cheapest dual-fuel tariff compare to those of the Big Five, and to its direct competitors? We have put the supplier’s Fixed duration tariff up against rival fixed-rate tariffs to find out.

Good Energy Vs. the Big Five Tariff Yearly cost Annual savings
Good Energy Fixed duration £1,226.00 -
British Gas HomeEnergy Fix Nov 2021 £1,153.00 BG: £73.00
EDF EDF Energy Simply Online 1 Year Fix Apr21v2 £870.00 EDF: £356.00
E.ON Fix Online Exclusive v33 £833.00 E.ON: £393.00
Scottish Power ScottishPower Super Saver April 2021 B5 £836.00 SP: £390.00
SSE SSE Exclusive 1 Year Fix v9 £962.00 SSE: £264.00

Compared to the cheapest fixed-rate deals available from the Big Five energy suppliers, Good Energy’s Fixed duration tariff is rather expensive. Overall, consumers stand save a minimum of £73.00 by going with one of the UK’s most recognisable suppliers.

However, it should be noted that, historically, Britain’s Big Five suppliers have been dogged by negative customer feedback; and, crucially, they do not provide the same commitment to renewable energy and sustainability.

Consumers that would prefer to opt for smaller, independent renewable energy providers should look to the likes of Bulb, Octopus Energy, Ecotricity, and Tonik. Signing up to a fixed-rate tariff with any one of these suppliers would save consumers a minimum of £57.00 when compared to Good Energy.

Good Energy Vs. direct competitors Tariff Yearly cost Annual savings
Good Energy Fixed duration £1,226.00 -
Bulb Energy Vari-Fair £951.00 BE: £275.00
Octopus Energy Octopus 12M Fixed February 2020 v1 £929.00 OE: £297.00
Ecotricity Green Electricity + EV £1169.00 Eco: £57.00
Tonik Green Power (1 Year) v3 £837.00 Ton: £389.00

Want to find out which energy company has the best deals?Get the best tariffs for your home by speaking to one of our trained energy experts - it's free! Call 020 3966 4692 or get a free callback now.

Good Energy FIT: Share your energy with HomeGen

The Good Energy FIT (Feed-In-Tariff) or HomeGen scheme is a way for households and businesses that generate their own renewable energy on-site to share any excess by selling it to the supplier.

Potential FIT customers must have applied for a Microgeneration Certification Scheme (MCS) certificate by 31 March 2019 in order to sign up to the HomeGen Scheme. The deadline to sign up to the HomeGen scheme is 31 March 2020.

HomeGen customers must submit meter readings every March, June, September, and December. Good Energy will request payment from Ofgem - the energy regulator in charge of the scheme - for any excess energy produced by its customers, and process it within two months of the meter reading deadline.

For more information about the Feed-In-Tariff scheme and to find out current rates, as set by Ofgem, see our Feed-In-Tariff guide.

If you would like to sign up, you can find the Good Energy Feed In Tariff application form through the button below.

Good Energy FIT

Business Energy

Good Energy provides a range of renewable energy options for small, medium and large businesses. The supplier offers:

  1. Fixed and standard tariffs
  2. Options for buying energy on the wholesale market
  3. Business electric-vehicle charging solutions
  4. Feed-in tariffs to help businesses make money from the renewable energy that they generate.

Please note that small business solutions are available to companies that use up to £20,000 of electricity per year, while corporate business solutions are offered to companies that go beyond this limit.

100% renewable fuel mix

Good Energy's biggest selling point is that it uses 100% renewable energy, which is sourced from over 1,400 independent generators, peer-to-peer energy sharing through feed-in tariffs, and its own generation sites.

The supplier generates enough electricity from its two wind farms in Cornwall and Yorkshire, and six solar farms in Cornwall, Dorset, and Wiltshire to power an estimated 19,750 homes.

In total, 53.9% of Good Energy’s electricity supply comes from wind, 28.4% from biogeneration, 13.4% from solar power, and 4.3% from hydro power.

Good Energy’s gas supply is advertised as 'carbon neutral', with 6% made up of renewable biogas and the rest coming from fossil fuels. To offset carbon emissions from its supply, the company invests in certified carbon reduction schemes.

Contact details

It is easy to contact Good Energy by telephone, email, or via social media. In the table below you can find the most common channels through which to get in touch with Good Energy’s customer service department.

For information about contacting Customer Care, including who to contact if you are moving home, see our Good Energy contact page.

Contact number - existing customers: 0800 254 0000 (Monday to Friday: 9am-5pm)
Contact number - new customers: 0800 254 0004 (Monday to Friday: 9am-5pm)
Good Energy email: customerservices@goodenergy.co.uk
Good Energy address: Good Energy Ltd, Monkton Reach, Monkton Hill, Chippenham, Wiltshire, SN15 1EE
Social media:

Contact for business customers

Business customers can get in touch with Good Energy’s business energy team through the following channels.

Business contact channel Contact details
By phone: 0800 254 0021
By email: To business-sales@goodenergy.co.uk

Meter readings and paying your bill

The most common way to pay your Good Energy bills is by Direct Debit, although customers can also pay by monthly or quarterly by phone, cheque, cash or postal order. If you have a Bristol Pounds account you can also set up payment with the Bristolian currency.

Customers that pay by Direct Debit, however, will receive a £15 yearly discount per fuel supply. You can set up a Direct Debit through your online customer account.

Once set up, the supplier will send you confirmation of the amount and date that the first Direct Debit payment will be collected. You will be notified 10 working days in advance of your account being debited.

Payment type Payment details
Online and telephone banking Account: Good Energy Ltd
Sort Code: 30-91-99
Account no: 00463501
Over the phone Call 0800 254 0000
By cheque Make your cheque payable to Good Energy Ltd and send it, along with the tear-off payment slip provided on the front page of your bill, to Good Energy Ltd, Monkton Reach, Monkton Hill, Chippenham, Wiltshire, SN15 1EE.

Meter readings

Gas and electricity meters help you keep tabs on your energy usage and the amount of you pay for your supply. We recommend that you submit a meter reading about one week before your bill is due in order to get the most accurate bills possible.

Bear in mind that Good Energy provides a meter reading service only twice a year, where meter readers visit your home. This means that at all other times, your usage is estimated.

The good thing is, Good Energy has made submitting your meter reading easy. You can do so:

  1. Over the phone by calling 0800 254 0000.
  2. Through your online account.
  3. Via the Good Energy app.
  4. By using the online meter reading form.

Find out how to read your gas and electricity meters with our Meter Reading guide.

Smart meters

Good Energy is currently testing SMETS2 meters - the new generation of smart meters - with a sample base of its domestic customers to get it up and running as efficiently as possible.

Following the lead of companies such as Bulb Energy and Igloo Energy, the supplier opted to wait for the new generation of smart meters instead of rolling out first-generation SMETS1 meters.

A SMETS1 meter only works with the supplier who installed it, meaning that if you switch to another supplier, your meter will cease operating with its ‘smart’ features. In effect, your smart meter will revert to a normal meter, and you will have to go back to submitting manual meter readings.

If you are a Good Energy customer and you want to register your interest in a smart meter, you can send an email to customerservices@goodenergy.co.uk, or call the supplier’s customer service team on 0800 254 0000.

To find out more about smart meters, read the Selectra Smart Meter guide. If you would like further assistance with energy budgeting, use our consumption estimator.

Warm Home Discount

Good Energy does not qualify for the provision of the Warm Home Discount scheme, as it supplies energy to less than 250,000 customers.

If you qualify for the £140 rebate off your winter energy bills, we suggest you switch to a supply that offers the scheme.

Get £140 off your energy billFind out if you are eligible for the Warm Home Discount or one of the other government schemes. Call 020 3966 4692 or get a free callback now.

Refer a friend to Good Energy

If you would like to do your bit for the environment, you can refer a friend to Good Energy, and in the process, receive a £50 voucher for Vintage Roots - the organic wine merchant. Your friend will also benefit from an introductory credit reward.

You can refer a friend from your Good Energy online account by sending a unique referral link via email or social media, or just by telling your friend to enter your name when prompted during the switching process.

Once your friend has completed their switch, you will receive an email from the supplier with details of how to claim your reward.

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