UK domestic energy supplier

Good Energy UK

Q: How do I switch to Good Energy?

Switching to Good Energy takes about five working days under the new Faster Switching service, and your supply is never interrupted. Sign up online with your address, postcode and a recent meter reading. Good Energy will arrange the transfer with your current supplier, including the final meter reading and the closing bill.

Q: Are there exit fees on Good Energy tariffs?

Most UK fixed-term tariffs include an exit fee (typically £25-£75 per fuel) if you switch before the contract ends. You can switch without an exit fee in the last 49 days of your contract. Variable tariffs (including the default tariff capped by the Energy Price Cap) have no exit fees.

Q: How do I contact Good Energy customer service?

You can reach Good Energy on 0800 254 0000, Mon-Fri, 9 a.m. to 5 p.m. (closed bank holidays). For a full breakdown of phone lines (emergency, prepayment, HomeCare, bereavement, Welsh, Relay UK), see the Good Energy contact page.

Founded in 1999 and headquartered in Chippenham, Wiltshire, Good Energy supplies gas and electricity to UK households. Compare tariffs, customer service, complaints and ownership below.

See Good Energy tariffs Contact Good Energy

Founded 1999 Over 200,000 homes and businesses Chippenham, Wiltshire

Founded

1999

Years on the UK market

Customers

Over 200,000 homes and businesses

Households served

About

Who is Good Energy?

Registered as Good Energy Group plc, Good Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Chippenham, Wiltshire, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Good Energy was established in 1999. A longer track record means more years operating under Ofgem rules and a wider history of customer feedback, billing systems and regulatory interactions.

Good Energy is part of the Good Energy Group plc group, which provides shared governance, financial backing and a broader pool of expertise in trading, hedging and regulatory work.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Who owns Good Energy?

CEO: Nigel Pocklington (CEO); Juliet Davenport (founder, former CEO)
Ownership: Privately owned
Listed: Yes (London AIM Market, ticker: GOOD)
Parent: Good Energy Group plc
Holders: Listed on the London AIM Market. Largest holding historically: Esyasoft Holdings (>40%).

Fuel mix

Good Energy electricity fuel mix (2024)

Electricity: 53.9% wind, 28.4% biogeneration, 13.4% solar, 4.3% hydro. Power is sourced from Good Energy's own wind and solar farms plus 1,600+ independent UK generators, and matched to demand with REGO certificates. Gas: carbon-neutral with a minimum 10% biomethane (green gas) blend and the balance offset.

Renewable 100%
Nuclear 0%
Natural gas 0%
Coal 0%
Other 0%

Current tariffs

Good Energy tariffs: as of 14 May 2026

Good Energy Standard is a variable tariff: its unit rate moves with the wholesale market and is bounded by Ofgem's Energy Price Cap, reviewed every three months. Good Energy 12m Fix locks in a 12-month price and requires a working smart meter (or one installed within 6 months of switching). Rates below are the East England (Region 10) Direct Debit row from the supplier's published Tariff Information Labels — your actual unit rate depends on your distribution region.

Good Energy domestic and business tariff unit rates as of 14 May 2026
Tariff	Type	Unit rate	Standing
Good Energy Standard Default variable tariff. 100% renewable electricity, carbon-neutral gas with at least 10% biogas. Price moves with the wholesale market within the Energy Price Cap. No tie-in, no e... Term: No fixed term · no exit fee	Variable	6.80 p / kWh	33.16 p/day
Good Energy 12m Fix 12-month fixed tariff — unit rate and standing charge locked for a year. Cheaper than Standard at current prices (£1,732 vs £1,828 dual fuel for typical usage). Requires a working... Term: 12 months · exit fee £75/fuel	Fixed	6.63 p / kWh	28.47 p/day
Good Energy EV Charge Time-of-use tariff for households with an electric vehicle. Off-peak overnight rate as low as 6.6 p/kWh for EV charging; peak rate applies during the day. Requires a SMETS2 smart m... Term: 12 months · exit fee £75/fuel	Smart EV	6.60 off-peak p / kWh	54.22 p/day
Good Energy Heat Pump Dedicated heat-pump tariff with a lower unit rate during the hours your air-source or ground-source heat pump runs hardest. Requires a SMETS2 smart meter and an MCS-certified heat-... Term: 12 months · exit fee £75/fuel	Smart heat pump	see TIL p / kWh	None
Solar Savings (Export) Smart Export Guarantee (SEG) tariff for households with solar PV who also take supply from Good Energy. Pays for every excess kWh exported to the grid; rate published on the SEG TI... Term: 12 months · no exit fee	SEG export	p / kWh	None
Export Only SEG export tariff for households whose import supplier is somebody else but who want Good Energy to buy their exported solar generation. Lower export rate than Solar Savings (which... Term: 12 months · no exit fee	SEG export	p / kWh	None

Open the full Good Energy tariffs page

Regulator

Who regulates Good Energy?

Independent watchdog responsible for licences, price approvals and customer-protection rules.

Complaints escalation (ADR): Energy Ombudsman

Timeline

Good Energy — key dates

A short timeline of the Good Energy brand — founding, milestones, regulatory events.

1999
Good Energy is founded in Chippenham by Juliet Davenport as part of the Good Energy Group plc (formerly Monkton Group).
2000
Becomes the first UK retail energy company to supply 100% renewable electricity to households, backed by long-term PPAs with independent generators.
2002
Acquires Delabole Wind Farm in Cornwall — the UK's first commercial wind farm, originally commissioned in 1991.
2010
Crowdfunds new generation capacity through a successful share offer to its own customers — pioneering the supplier-community ownership model.
2012
Lists on the London AIM Market under the ticker GOOD, raising capital to expand its owned generation portfolio.
2017
Reaches over 250,000 customers (homes and businesses) and grows its owned solar and wind portfolio across Wiltshire, Cornwall, Wales and Yorkshire.
2021
Juliet Davenport steps down as CEO after 22 years; Nigel Pocklington takes over to lead the strategic shift toward "clean power services" (heat pumps, EVs, solar installation).
2023
Acquires renewable installation businesses (Igloo Works, Wessex ECO Group) to bundle supply with solar/heat pump installation under a single brand.
2025
Reports 88% half-hourly match between owned/PPA renewable generation and customer demand — among the strongest figures in the UK retail market.
2026
Tariff range simplified to four supply products (Standard, 12m Fix, EV Charge, Heat Pump) plus two SEG export tariffs for solar customers.

Where the energy comes from

Good Energy generation portfolio

Good Energy is one of the very few UK suppliers that also owns and operates the assets generating its power. The supplier directly owns the wind and solar farms below and tops them up with long-term Power Purchase Agreements (PPAs) signed with more than 1,600 independent UK renewable generators.

Wind farms

Own operations in Cornwall & South Yorkshire

Solar farms

Owned across South-West England

1,600+

PPA partners

Independent UK generators

88%

Half-hourly match

Generation tracks demand in real time (2025 reported)

Good Energy owned generation assets and partner generators
Asset	Technology	Location	Capacity
Delabole Wind Farm	Onshore wind (4 turbines)	Delabole, Cornwall	9.2 MW
Hampole Wind Farm	Onshore wind (4 turbines)	Doncaster, South Yorkshire	8.2 MW
Oaklands Farm Solar	Solar PV	Wiltshire	4.7 MW
Lower End Farm Solar	Solar PV	Wiltshire	4.4 MW
Brynwhilach Solar	Solar PV	Swansea, South Wales	5.0 MW
Hill Farm Solar	Solar PV	Wiltshire	5.0 MW
Creathorne Farm	Solar PV	Cornwall	4.8 MW
Mossy Lea Farm	Solar PV	Lancashire	4.6 MW

Capacity figures are nameplate generation; Delabole, opened in 1991, was the UK's first commercial wind farm and is now owned by Good Energy.

Recognition

Good Energy awards & accreditations

Independent badges that tell you whether a supplier walks the talk on price, service and sustainability.

B Corporation

Certified

Certified B Corp — independently audited social and environmental performance. The standard covers governance, workers, community, environment and customers.

Uswitch Green Tariff Gold

2025

Recognised for its 100% renewable electricity backed by Good Energy's own generation assets, not just paper certificates.

Good Shopping Guide — Ethical Award

Consistent

Ranked first in the Good Shopping Guide ethical energy comparison for multiple consecutive years.

Which? Eco Provider

2024

Named among the Which? Eco Provider list for renewable energy suppliers offering genuinely green tariffs.

Green Energy Certified Supply

Ongoing

All Good Energy electricity tariffs are Green Energy Certified under the Green Energy Mark scheme.

Renewable Energy Guarantee of Origin (REGO)

Every year

100% REGO-backed electricity — every kWh sold is matched annually with a UK renewable generation certificate.

Customer service

How to reach Good Energy in 30 seconds

The lines you actually need on speed-dial. Every other line (Welsh, Relay UK, business switching, bereavement) is on the full contact page.

Home customers

0800 254 0000

Mon-Fri, 9 a.m. - 5 p.m.

Business customers

0800 254 0021

Mon-Fri, 9 a.m. - 5 p.m.

Gas emergency (free, 24/7)

0800 111 999

National Gas Emergency line

My Account portal

24/7 self-service

Open the full Good Energy contact directory

Save up to £300 per year

Independent comparison

Is Good Energy the cheapest option for your home?

UK households can save up to £300 per year by switching to a supplier whose tariffs fit their actual gas + electricity usage. Compare against suppliers regulated by Ofgem in under two minutes.

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Common questions

Good Energy — frequently asked questions

Good Energy is regulated by Ofgem and operates under a standard domestic-supply licence. Whether it is the right supplier for your household depends on your unit rate, standing charge, customer-service rating and any add-on services (HomeCare, Warm Home Discount eligibility). Always quote your annual kWh consumption when comparing prices — the headline rate alone does not predict your bill.

Switching to Good Energy takes about five working days under the new Faster Switching service, and your supply is never interrupted. Sign up online with your address, postcode and a recent meter reading. Good Energy will arrange the transfer with your current supplier, including the final meter reading and the closing bill.

The UK grid is supplied by a mix of gas, nuclear, wind, solar, biomass and imports. Good Energy declares its fuel mix annually under Ofgem rules — see the fuel-mix section above for the current figures. Some tariffs are sold as 'green' or '100% renewable', which means the supplier matches your annual consumption with renewable electricity certificates (REGOs) rather than physically delivering renewable electrons to your home.

Most UK fixed-term tariffs include an exit fee (typically £25-£75 per fuel) if you switch before the contract ends. You can switch without an exit fee in the last 49 days of your contract. Variable tariffs (including the default tariff capped by the Energy Price Cap) have no exit fees.

You can reach Good Energy on 0800 254 0000, Mon-Fri, 9 a.m. to 5 p.m. (closed bank holidays). For a full breakdown of phone lines (emergency, prepayment, HomeCare, bereavement, Welsh, Relay UK), see the Good Energy contact page.

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