Headquarters Chippenham, England
Good Energy was the first energy company to provide 100% renewable Energy. The Good Shopping Guide has named the company as one of the world’s most ethical companies.
Good Energy Reviews
Here at Selectra we wanted to take a look at all the Good Energy reviews online at the moment and find if the company really lives up to its name.
Generally, opinions of Good Energy online are mixed.
On the positive side, Which? has ranked it 19 out of 31 energy companies meaning that it scored higher than all of the big six energy suppliers. Since its beginning Good Energy hasn’t seen a rise in customer complaints and scores consistently high for customer service with customers praising the call centre service.
Reviews from other sources are more mixed. In the recent Citizens Advice survey the company is rated 19th out of the suppliers on the market.
Good Energy answer their phones in less time than it takes to make a cup of tea
source: Good Energy
As in the Which? survey it scored highly for it's call center. Customers only had to wait an average of 1.29 minutes to get through to a customer service representative.
However, they scored one star for bill accuracy, as only 71% of customers had received an accurate bill over the course of the year.
Good Energy also rated very poorly for customer guarantees as they don't participate in the Energy Switch Guarantee, Prepayment Principles or Safety Net for Vulnerable Customers. Although not a part of the Energy Switch guarantee they completed 92% of switches in the required 21 days.
Trustpilot reviewers also wrote similar comments about the company. While the company rated 54% excellent among 342 reviews, 34% of the reviewers rated it "terrible" making their reviews very mixed.
Again reviewers rated the cheerful customer service and ethical values of the company.
The main reasons for complaints were that often bills don’t match the meter readings and that the statements received were higher than expected.
Below are the respective reviews given from available websites and the amount of reviewers on each
Prices & Tariffs
Good Energy has a simple tariff system which means that it's easier to choose the best tariff for you whether you are a direct debit or prepayment customer.
They offer three basic tariffs: their regular domestic energy dual fuel tariff, their economy 7 tariff and a special tariff for electric car owners.
- Good Energy domestic duel fuel tariff
- Fixed Saver (Fixed until March, April or June 2019)
- EVI electric Vehicle tariff
Good Energy brings good news for electric car owners with their Electric Vehicle Tariff.
The reasoning behind the tariff is to give special rates to customers who have electric cars. According to the company most customers charge their electric cars at home, meaning that they use a lot more electricity than standard users.
Good Energy rewards this increased use by giving their electric car customers an added discount.
They claim that customers can save £60 compared to charging your electric car from energy provided by the big six. According to Good Energy this would be enough to fully charge a Nissan Leaf 18.15 times from empty, giving you a range of 124 miles each time. Adding these together means you get 2,251 miles for free so the savings really do add up.
As navigating all the various tariffs can be tedious, the best way to get an up to date rate would be to give us a call; however, until then you can see a premade tariff quotation below for the 13 price regions across the country.
Below you can see the tariff label information (TLI) for Good Energy’s domestic electricity dual fuel tariff:
Last Updated: April 2018
The most common way to pay your bills with Good Energy is to set up a Direct Debit through their online customer account. You can log in and register there. Once registered, you'll find the option to 'Set up a fixed Direct Debit' under Enquiries on the right hand side of the screen. However, you can also do this by telephone on the customer service telephone number.
The bank details you need to set up the direct debit are below:
Good Energy Ltd
Sort Code 30-91-99
Account no 00463501
Once you are set up on Direct Debit Good Energy will send you confirmation of the amount and date that the first Direct Debit payment will be collected. You will be notified 10 working days in advance of your account being debited. You can choose to have either email or paper notifications.
The bills can be paid by direct debit, cheque, cash or postal order and can be paid monthly or quarterly. If you have a Bristol Pounds account then you can also set up a payment that way.
If you want to pay by cheque then please make your cheque payable to Good Energy Ltd and send it, along with the tear-off payment slip provided on the front page of your bill, to Good Energy Ltd, Monkton Reach, Monkton Hill, Chippenham, Wiltshire, SN15 1EE.
Good Energy offers a Direct Debit (DD) discount of £15 per fuel type, per year. Customers paying by Direct Debit save the company time and money and therefore they can pass this benefit and savings back to you.
Good Energy App Screenshot
source: Good Energy
What would a cool up and coming company be without the tools to manage your account online?
If you would like to login to your Good Energy online account on Good Energy's website to access your account without having to speak to someone over the phone, then you can do so by clicking below.
Apart from being the quickest way to submit your meter readings, once you are logged into your account, you will be able to do the following:
- Manage your account
- Check your balance
- Monitor energy usage
- Set up a direct debit
Login to your account
Luckily Good Energy not only has an online portal but also have a nifty app that will help you manage your energy on the go.
While customers appear to generally have a good user experience with the online account, the same can't be said of the app. While at first glance it appears to have a clean design and be simple to use, customers on both the App Store and the Google Play Store have had various problems with the app such as registering their accounts and sending in their meter readings.
Customers should make sure that they submit their meter readings about one week before their bill is due in order to get the most accurate bills possible.
Good Energy has made submitting your meter reading easy either by telephone, email, the account account or through their mobile phone app.
Early Next year Good Energy will start installing smart meters for their customers.
The smart meters which are available at the moment called SMETS1 meters only work as long as you stay with the supplier who installed them for you. If you switch to another supplier your meter will change back into a normal "dunb" meter which means that you will have to revert back to giving manual meter readings.
By 2020 all customers will have to have a smart meter by law. Good Energy is confident that they will be able to install the new SMETS2 meters, which will be compatible with all suppliers, thereby saving their customers time and money.
If you are an Good Energy customer and you want to register your interest in a smart meter when they become available you can send them an email or give their customer service team a call.
Electric vehicle tariff
Good Energy is also making driving your electric car cheaper. They understand that most people who own electric cars charge their car at home. To that end, they have created a special tariff for electric car owners which could help them save up to 76 pounds on their electricity bill. They also have an offer where you can get 2,852 miles free when you sign up for their tariff.
Good Energy has also started a new partnership with NewMotion. NewMotion is Europe’s largest provider of electric vehicle charging solutions, with a public network of over 50,000 charge points across 25 countries.
Good Energy's strategy is to start introducing the installation of smart charge points for both business and domestic customers.
Their pilot agreement has already seen NewMotion installing one of their smart charge points in the company's office in Wiltshire.
Dr Randall Bowen, Director of Business Services at Good Energy said, "We look forward to developing a partnership that uses smart charging solutions to help support the increasing number of people driving electric vehicles in the UK.
So, why not call and see if you can go further for less with the EV tariff?
If you are moving home you can contact Good Energy through their contact form or phone them to give them your final meter readings. They just need a few details from you: the date you’re moving, the meter reading from the day you moved out and your forwarding address.
At the same time, if you wish to stay with them as a supplier, they can set up the supply for your new home and offer you a new contract.
Warm Home Discount
Good Energy has less than 250,00 customers and so doesn't qualify to give the Warm Home Discount scheme.
We are a big fan of renewable energy suppliers and Good Energy's pledge to only sell electricity from renewable sources is really fantastic.
£140 may be like a lot to pensioners or those on low income, so you must decide whether it’s worth switching to a larger supplier just to have the warm home discount. In fact, you may find that just by being on one of the cheaper tariffs with one of the small suppliers you will save more than if you have the Warm Home discount with one of the bigger suppliers.
If you do want to switch but still want green electricity, Ovo Energy has a 100% renewables tariff and is part of the Warm Home Discount scheme.
Good Energy provides a range of renewable energy options for every size of business. They offer fixed and standard tariffs and options for buying energy on the wholesale market.
They offer small business solutions for companies who use up to £20,000 of electricity per year and corporate business solutions for any company that uses over this limit.
The also offer other products to businesses such as battery storage and feed-in tariffs to help businesses make money from the renewable energy that they generate.
Generally Good Energy customers are happy with the customer service provided with the company but there is always the chance that things can go wrong. If you do have a complaint there is a specific complaints procedure that you have to follow.
When you contact their customer service they will try to resolve your problem by providing you with an apology, action and compensation if they feel that is appropriate.
If one of their customer service agents can’t resolve your problem then you can “escalate” your complaints to one of the dedicated customer service managers who will try to resolve your case as quickly as possible.
Usually, in these cases, most companies will aim to resolve your problem within 4-8 weeks.
If your complaint isn’t resolved in 8 weeks you can ask for a “deadlock” letter and take your complaint to the energy ombudsman who will then intervene on your behalf.
Good Energy Energy Mix
Good Energy's biggest selling point is that it uses 100% renewable energy sources.
Not only that but they source their energy from independent suppliers
They get their energy from over 1,400 independent suppliers and support local farmers by using biogeneration from waste dairy products (such as Mackie's Ice cream).
Good Energy is 100% Green
source: Good Energy
The company is also pioneering peer-to-peer energy sharing, a scheme which they are kicking off with their feed in scheme which allows anyone who generates their own electricity to contribute and be paid for their excess energy.
Good Energy doesn't only buy green energy, they also take an active role in generating it. In fact, Good Energy generates 150MW of power through its renewable energy sites, meaning that their supply is more stable as they generate a large proportion of it themselves.
Not only does it use 100% green energy bought from independent sites but it also owns several wind sites including the Delabole Wind Farm in Cornwall and Hampole Wind Farm in Yorkshire. Good Energy is also investing heavily in new renewable energy sources such as the planned tidal lagoon in Swansea Bay.
Good Energy Feed in Tariff
Since the government introduced its feed-in tariff scheme in April 2010 Good Energy also has a Feed-In tariff for those who generate their own electricity. For those who want to take advantage of this scheme, you can find more information about how to apply for the feed-in tariff and details about the payment process on their website.
It's easy to contact Good Energy by phone, email, or via their social media.
If you'd like to contact Good Energy for general enquiries or regarding one of their tariffs or offers, you can use the number provided below or visit their website to browse the tariffs that they currently have available.
Alternatively you can click here to go straight to their quotes page and get an estimate based on your usage and postcode.