Digital channels
- Email: [email protected]
- Contact form: Online enquiry form
- Account: My Account portal
Customer service
Contact Good Energy
Every way to reach Good Energy customer service in the UK — general enquiries, prepayment, gas emergency, HomeCare, complaints, Welsh service, Relay UK textphone and the Energy Ombudsman complaint route.
At a glance
The Good Energy numbers that matter most
Online portal
My Account
https://www.goodenergy.co.uk/login
For a suspected gas leak or carbon-monoxide release, call the National Gas Emergency line on 0800 111 999 immediately — free, 24/7, covers every UK gas supplier. Leave the property, do not switch on lights or use any electrical appliance.
Every line you might need
Good Energy phone directory
Different queries route to different teams. Use the directory below to dial the right line first time and skip the in-line transfer.
| Department | Number |
|---|---|
| General enquiries | 0800 254 0000 |
| Business switching | 0800 254 0021 |
| Gas emergency — National Gas Emergency line (free) | 0800 111 999 |
| Power cut — local network operator | 105 |
In writing
Email, contact form & postal address
Postal addresses
Head office
Good Energy Ltd, Monkton Park Offices, Monkton Park, Chippenham SN15 1GHComplaint not resolved?
Escalate free to the Energy Ombudsman
If Good Energy has not resolved your complaint within 8 weeks, or has issued a deadlock letter sooner, you can take it free of charge to the Energy Ombudsman — the independent ADR scheme approved by Ofgem.
The Ombudsman's decision is binding on Good Energy. Using it does not affect your right to take court action separately. Have your account number, complaint reference and key dates ready before you file.
Social channels
Reach Good Energy on social media
Social channels are useful for service updates, simple questions and outage alerts. For anything involving sensitive personal data (bills, payments, debt), use the phone line or the secure online account.
Common questions
Contacting Good Energy — frequently asked questions
You can reach Good Energy customer service on 0800 254 0000, Mon-Fri, 9 a.m. to 5 p.m. (closed bank holidays). For a faster response outside hours, use the online account, the contact form, or the mobile app where available.
For life-threatening emergencies always call 999. For a gas leak, suspected carbon-monoxide release or damaged gas pipe, call the National Gas Emergency line on 0800 111 999 — free, 24/7, and covers every gas supplier in Great Britain (not just Good Energy). For a power cut, dial 105 to reach your local electricity network operator.
Yes — email Good Energy at [email protected]. Include your account number, supply postcode and a clear description of the issue so the team can route the message quickly.
First, raise the issue directly with Good Energy — by phone, email, contact form or online account. Keep written records of every notice and reply. If the complaint is not resolved within 8 weeks, or you receive a deadlock letter sooner, you can escalate it free of charge to the Energy Ombudsman, the independent ADR scheme approved by Ofgem. The Ombudsman's decision is binding on Good Energy.
Good Energy does not currently advertise a public live-chat option for residential customers. Use the online account, mobile app or contact form for written enquiries, or the phone line for anything urgent.