Good Energy: Contact Number, Customer Service & Email
There are many different ways to get in touch with your supplier. We’ve compiled the list below to help you find the right Good Energy contact number, email or postal address, whether you’re already a customer or are simply thinking of making the switch from your current supplier.
Good Energy contact numbers for existing customers
If you're looking to contact Good Energy, your best chance of a speedy response is by picking up the phone. Read on to make sure your call gets directed to the right person.
Got a question about your energy bill or statement? Maybe you’re having issues understanding your smart meter reading? As an existing Good Energy customer, you can get in touch with the supplier through its customer care number on 0800 254 0000 with any issue relating to your account.
This number is free to call from the UK and lines are open throughout the week from 9am to 5pm. Please note that the Good Energy contact number is closed on weekends and UK bank holidays.
If you have a query outside of the above opening hours, you can also contact Good Energy through the customer care form on the supplier's website. Simply fill in your contact details and account number with a summary of your issue and a Good Energy customer service team member should be in touch when available.
Changing your Good Energy tariff
There are a number of different Good Energy tariffs to choose from. If you’re not sure that you’re on the right one or feel like you’re paying too much for your energy use, you’ll want to call the dedicated tariffs line on 0800 254 0004.
This number is only open Monday-Friday from 9am until 5pm, so if you would prefer to get in touch on the weekend, you may well be better off using the online customer care form on the supplier's website.
Good Energy complaints contact number
Many Good Energy reviews highlight its customer service as one of its stronger points. However, there are a number of ways to voice any complaint you may have. Your first port of call for an instant response should be its customer service phone number on 0800 254 0000. Lines are open throughout the week from 9am until 5pm.
If you would like to make a formal complaint outside of these hours, you can get in touch with Good Energy through the online complaints form on its website with your account details and telephone number. Good Energy aims to contact customers by phone as soon as possible, though it’s worth noting that the online complaints team’s schedule is 8.30am to 5pm on weekdays only, so you may not receive an immediate response.
Send an email to...
If you’d rather email directly, you can send a message to [email protected]. Good Energy looks to resolve complaints by the end of the next working day following your complaint. If not, the supplier promises to contact customers within five working days and then again regularly until the problem has been resolved.
If you are unable to come to a satisfactory resolution, Good Energy customers are free to contact Citizens Advice for impartial advice on 03454 040 506. If you would prefer to talk to a Welsh-speaking agent, you can call 03454 040 505.
Should your issue not be resolved within eight weeks, Good Energy will issue a “deadlock” letter, outlining its final decision. You can then escalate your complaint to the Energy Ombudsman, if necessary.
|Energy Ombudsman Contact Number||Opening hours|
|0330 440 1624||Mon-Fri: 8am-8pm, Sat: 8am-1pm|
Moving Home with Good Energy
If you’re a current Good Energy customer and moving house, you will need to complete a brief online form. You’ll need to have your account details to hand, moving dates and final meter readings in order to pay your final bill.
There is another online form for customers who have just moved into a new property that is already supplied by Good Energy. This allows customers to set up their account and choose between either the Standard Variable Tariff or one of the other tariffs.
Contact Good Energy as a new customer
If you’re not already a Good Energy customer but have read the reviews and think it may be the right supplier for you, you can contact its dedicated line for new customers on 0800 254 0004 to get a quote or find out more about its tariffs.
This number is only open on weekdays from 8am until 7pm, so if you’re looking to get in touch on a weekend, you can fill in the Good Energy new customer form and wait for a member of the switching team to get back to you by email or phone.
Contact Good Energy as a business customer
If you’re a business owner signed up with Good Energy, you can call its business customer number on 0800 254 0021 weekdays from 9am until 5pm. You can also use this same number if you are a business looking for a quote or are interested in your company participating in the Good Energy electric vehicle charge point scheme.
Should you prefer to get in touch via email, you can write to the Good Energy Small & Medium Enterprise sales team at [email protected].
Other ways to contact Good Energy
If you’d prefer to contact Good Energy through social media, its app or by good old-fashioned pen and paper, you’ll find the details below.
Good Energy on social media
As with most energy providers nowadays, Good Energy has an extensive online presence through the usual social media networks. The supplier is readily available at the end of a tweet or Facebook message and even has its own YouTube channel.
Good Energy smartphone app
The Good Energy app allows customers to submit meter readings, pay bills using a credit or debit card and also contact its help team. The app is available for both iPhone and Android platforms and has received good reviews online, holding a rating of 4.6/5 on the App Store and 4.5/5 on Google Play.
Good Energy address
If you would rather write to Good Energy or see somebody in person, you can get in touch at:
Good Energy Ltd
Monkton Park Offices
Full list of Good Energy Contact Numbers
|Department||Good Energy Contact Number||Opening Hours|
|Existing customers||0800 254 0000||Mon-Fri: 9am-5pm|
|New customers||0800 254 0004||Mon-Fri: 9am-5pm|
|Business sales||0800 254 0021||Mon-Fri: 9am-5pm|
|Power cuts||105||Freephone 24/7|
|Gas Emergencies||0800 111 999||Freephone 24/7|