Trustpilot
4.4
/ 5
Customer reviews
Good Energy reviews
Independent Good Energy reviews drawn from Trustpilot, the Citizens Advice supplier-performance table and Selectra's editorial review — every signal you need to judge whether Good Energy is right for your home.
4.0
Average across platforms
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Independent ratings
How Good Energy scores across review platforms
Each platform measures a slightly different thing. Trustpilot reflects customer service. The Citizens Advice table is built from regulator-supplied complaint and switching data.
Citizens Advice
3.5
/ 5
Pros & cons
What we hear from Good Energy customers
Strengths
- 100% renewable electricity backed by Good Energy's own UK wind and solar farms, not just paper REGO certificates bought on the market.
- Certified B Corp and Green Energy Mark — independently audited environmental claims.
- Owned generation portfolio (Delabole, Hampole, six solar farms) supplemented by long-term PPAs with 1,600+ independent UK generators.
- Strong long-term track record — UK's first 100% renewable retail supplier, trading since 1999.
- Smart Export Guarantee (SEG) tariffs (Solar Savings, Export Only) for households with solar PV.
- No exit fee on the Standard variable tariff; £0 exit fee on SEG export tariffs.
- Dedicated EV and heat-pump time-of-use tariffs for households trying to electrify their heating or driving.
Weaknesses
- Unit rates are typically higher than the cheapest non-renewable variable tariffs on the market — green generation, real assets and B Corp overhead cost money.
- Phone support is Monday-Friday only, 9 a.m. to 5 p.m. — no evenings or weekends for non-emergency calls.
- £75 per fuel exit fee on the 12m Fix and Smart tariffs (£150 dual fuel) if you switch before the contract ends.
- The 12m Fix and Smart tariffs require a working smart meter — households without one (or unable to install one within 6 months) are stuck on Standard.
- Gas is not 100% renewable: it is sold as carbon-neutral with a minimum 10% biomethane blend; the balance is offset, not displaced.
Selectra verdict
Our independent take on Good Energy
Good Energy is one of the very few UK suppliers whose green credentials hold up to scrutiny. The supplier owns and operates the wind and solar farms that feed its grid, signs long-term PPAs with 1,600+ small generators rather than buying spot REGOs, and publishes an annual fuel-mix and half-hourly matching report (88% in 2025). That backing is what justifies the 25-year track record and the B Corp certification.
The trade-off is price. The Standard variable tariff sits close to the Ofgem cap; the 12m Fix is competitive but not the cheapest on the market. If your priority is the lowest possible unit rate, Octopus or E.ON Next will usually beat Good Energy at any given price-cap review. If you specifically want your money funding new UK renewable generation — and you have a smart meter to unlock the 12m Fix or EV/Heat Pump tariffs — Good Energy is the supplier that earns the green label most honestly.
Verdict: recommended for households for whom 'genuinely green' matters more than 'absolute cheapest', and for solar households who want a single supplier for both import and export.
Reviews don't pay the bill — the tariff does.
A great supplier still costs you money if you're on a bad tariff. Compare Good Energy against every other UK supplier on the price for your actual usage.
Common questions
Good Energy reviews — frequently asked questions
Good Energy is regulated by Ofgem and bound by the Standards of Conduct that protect domestic customers. Reliability is best judged against your own usage profile: read recent reviews, check the Citizens Advice star rating for Good Energy, and confirm the supplier's customer-service hours match when you actually need to call.
Trustpilot, Google Maps and app-store reviews reflect real experiences but are often skewed toward dissatisfied customers (people only post when something goes wrong). The most balanced single rating is Citizens Advice's quarterly supplier performance table, which scores all UK domestic suppliers on complaint handling, transfers, debt and communication — and is built from regulator-supplied data, not self-reported.
Confirm the unit rate (p/kWh) for both gas and electricity, the daily standing charge, the contract length, any exit fee (typical range: £25-£75 per fuel), and whether the deal requires a smart meter. Always cross-check the headline price against several other suppliers based on your actual postcode and annual kWh consumption from a recent bill.
If you're a current or former Good Energy customer, share your experience on Trustpilot UK (search the supplier name), Google Maps (write a review on the Good Energy business profile), or the Apple App Store and Google Play if you've used the mobile app. Selectra also collects independent reviews to help future customers compare suppliers objectively.