Great North Energy is one of the only not for profit suppliers in the UK. The company is run by Doncaster Council in partnership with Robin Hood Energy. Its main aims are to help residents in Doncaster reduce fuel poverty and help people with rising electricity and fuel prices. It has no paid directors and no shareholders which means that all the profits from the company are reinvested in paying off the start-up loans.
Great North Energy Reviews
Great North Energy is a new company and has made a fantastic start with some very positive customer reviews.
They have some pretty strong claims about their fantastic customer service on their website. They really want to differenciate themselves from the rest of the crowd, showing that people, not profits, matter most.
Firstly, the company states that it places high importance on making and keeping its appointments. It provides customers with the option of four hour or two-hour appointment slots if they are pressed for time.
It also claims that all faulty meters will be dealt with within three hours on a working day or four hours on weekends or bank holidays and that all repairs will be carried out within five days. Moreover, if they fail to do this, they will pay customers £30 for every standard that they fail to meet. If they fail to pay the £30 in the allocated time of 10 days, then the customer will earn an extra £30.
The company states that they will help customers who are struggling to pay their bills and that any customer who has been disconnected will be reconnected within 24 hours of organising a repayment plan with them.
This will surely be a big reasurance for some of the more vulnerable customers in the community.
Great North Energy has UK based call centres and a free phone number to contact them. They claim that customers will be given an honest and straightforward service. Looking at the reviews for their supplier Robin Hood Energy it is easier to get a better idea of their customer service.
As Great North Energy works in partnership with Robin Hood Energy, it's easy to get an idea of what kind of customer service you can expect by looking at their reviews.
The company has 79% excellent reviews on Trustpilot and 66% in the Which? Review which currently beats all of the big six suppliers. This seems to indicate that it keeps customers happy, especially regarding its price and service.
The main complaints about Robin Hood Energy are its customer service centre so customers might expect that they might have to wait if they are looking to get in touch with a customer service representative.
Overall Great North Energy seems to be a good opportunity for people in Doncaster to save some money on their energy bills. It is especially good for customers who are looking for a supplier sympathetic to problems with debt or fuel poverty. However, we would also recommend that before switching, customers do an online comparison to make sure they are getting the best deal.
Prices & Tariffs
While the company focuses on helping people who are on prepayment meters to get a better deal, much like any other supplier Great North Energy provides some prepayment and direct debit options.
Great North Energy has four main tariffs which are available as direct debit and pay on receipt of a bill. They are also all available on a single tariff or as an Economy 7, which is unusual for a smaller supplier.
Tariffs are only available to people in the Yorkshire and some regions in the North of England. While it is better to compare prices and see which company could provide you with the best deal, Great North Energy has some competitive prices.
- Great for one year
- Fixed rate for 1 year
- £30 exit fee
- Great for anyone
- Fixed rate for 1 year
- No exit fees
- Piece of mind
- Fixed rate 2 years
- £30 Exit fee
- Great for flexibility
- Variable rate by direct debit
- No exit fees
Below you can see the tariff label information (TLI) for Great North Energy's Digital Great for flexibility (variable rate):
|Region||Elec price per kWh||Elec yearly price||Standing Charge per day||TCR||Gas price per kWh||Gas yearly price||Standing Charge per day||TCR|
Last Updated: April 2018
Telephone isn't the only way to get in touch with Great North Energy. The company has a great online portal where you can manage your energy without having to make a phone call. All you need to do is go to the login page and enter your username and password.
Once you are logged into your account, you will be able to do the following:
- Track your usage
- See past usage details
- Submit meter readings
- Check your balance
Great North Energy Energy Mix
All energy suppliers throughout the UK are required to submit details about their fuel mix and below you will find the details for Great North Energy.
Great North Energy has a fairly standard fuel mix which matches the national averages very closely. As you can see below, Great North Energy's most significant percentage comes from natural gas, making up 41.4% of their supply. Below you can see the entire makeup of Great North Energy's fuel mix.
The Big Power Switch
Great North Energy isn't the first initiative from Doncaster City Council.
In 2014 Doncaster joined “The Big Power Switch,” a collective switching scheme. Before the introduction of the scheme, 9.8 percent (12,676) of households in Doncaster were defined as fuel poor. Since then, households have saved more than half a million pounds by paying a lower energy tariff through the scheme.
The local mayor of Doncaster has said, “Excessive gas and electricity price rises introduced by the big energy companies have contributed to the cost of living crisis faced by many hard-working families, but this scheme gives local people a chance to come together to increase our purchasing power so that we can all save money.”
Great North Energy is the next step in Doncaster's plan to help residents raise themselves out of fuel poverty and raise standards of living in the county.
Great North Energy Contact Details
Great North Energy has a variety of ways to get in touch. It's easy to contact them by telephone, post, or email.
If you'd like to contact Great North Energy for general enquiries or regarding one of their tariffs or offers, you can use the number provided below.
To get a better idea about what they have to offer you, you can visit Great Energy’s website to browse the tariffs that they currently have available. Alternatively you can click here to go straight to their quotes page and get an estimate based on your usage and postcode.
Remember, in order to get a real comparison of how much you could save, give us a call or click here.
Great North Energy Contact Number Please check with your provider if you don't know how much a call will cost. 0800 145 6699 *Monday to Friday: 8am-8pm; Saturday: 9am-5pm