Great North Energy supplies gas and electricity to residents in northern England through a partnership with Robin Hood Energy. Read on to discover more about provider’s tariff rates, reviews and services.
Great North Energy customers have been transferred to British Gas. Great North Energy was supplied by Robin Hood Energy under a ‘while-label’ agreement. In September 2020, Robin Hood sold its customer base (Great North Energy customers) to British Gas.
|Domestic market: Doncaster, Barnsley & surrounding areas||Plans for all payment types|
|Number of customers: Less than 10,000||Offers the Warm Home Discount|
|Electricity sources: Renewables||100% renewable electricity|
|Fuel mix score:★★★★★||Poor customer service|
|Selectra score:★★||Expensive tariff rates|
About Great North Energy
Great North Energy (GNE) is a not-for-profit energy supplier that was founded in 2017. The supplier is owned by Doncaster Council.
Great North Energy provides gas and electricity to a few thousand residents in Doncaster, Barnsley and surrounding areas in northern England through what’s called a ‘white label’ agreement with Robin Hood Energy. In this type of partnership, the latter actually supplies the energy that is then sold under the Great North Energy brand name.
In addition to Great North Energy, Robin Hood supplies energy for various other companies as well, such as Ebico and White Rose Energy. It's through Robin Hood (which supplies energy to around 200,000 properties) that Great North Energy customers are able to receive the Warm Home Discount.
The energy supplier says it aims to help reduce fuel poverty by “ensur[ing] that the people in the North are getting a fair deal on gas and electricity.” Read on to find out how Great North Energy’s prices really compare.
Latest tariffs and prices
Great North Energy offers a selection of tariffs with multiple payment methods, including direct debit, on receipt of a bill and prepayment. The supplier also provides tariffs for customers with Economy 7 meters.
Let’s have a look at the supplier’s most popular tariffs. Our price calculations are based on the average consumption levels for a medium-sized home in Yorkshire that uses both gas and electricity, which are 2,900 kWh of electricity and 12,000 kWh of gas annually.
With Great North Energy’s variable tariff, energy rates are not guaranteed because they depend on the wholesale price of energy. The supplier’s variable tariff does not include exit fees, so customers are free to leave whenever they want without having to pay a fee.
If you have not switched your tariff in over a year, it’s likely that you’re the supplier’s standard variable tariff. The table below breaks for the rates for Great North Energy’s standard variable tariff, Great For Flexibility. Rates are for customers who receive their bill by post.
|Electricity unit rate||18.0810p per kWh|
|Electricity standing charge||29.23p per day|
|Gas unit rate||3.5805p per kWh|
|Gas standing charge||31.07p per day|
|Total estimated cost per month||£97.84|
|Total estimated cost per year||£1,174.11|
Great North Energy offers a few different fixed-rate tariffs. With these tariffs, the rates are fixed (meaning they will not change) for the duration of the contract, and customers generally have to pay an exit fee if they decide to terminate the contract early.
In the following table, you’ll find the rates for Great North Energy’s Great for One Year v8 tariff for customers who pay on receipt of a bill. These rates are guaranteed for 12 months once you register.
|Electricity unit rate||14.364p per kWh|
|Electricity standing charge||28.04p per day|
|Gas unit rate||2.9925p per kWh|
|Gas standing charge||33.02p per day|
|Total estimated cost per month||£82.96|
|Total estimated cost per year||£995.48|
|Exit fee||£30 per fuel|
What are the prices for prepayment customers?
Great North Energy offers only one prepayment tariff: the Great For Pay-As-You-Go PAYG tariff. This is a variable-rate tariff, meaning that its rates are not guaranteed to stay the same.
On its website, Great North Energy states that it “work[s] especially hard to support prepayment customers, who are often not on the most competitive tariffs elsewhere, by helping them to find a better deal.” This one “deal” actually costs around £200 more than the cheapest tariff for customers who pay via a direct debit.
We break down its rates and the estimated spend below.
|Electricity unit rate||16.98p per kWh|
|Electricity standing charge||29.41p per day|
|Gas unit rate||3.36p per kWh|
|Gas standing charge||35.7p per day|
|Total estimated cost per month||£94.82|
|Total estimated cost per year||£1,137.77|
What’s the best deal?
Compared to other energy suppliers, Great North Energy’s tariffs are not among the cheapest. If you’re not already in a contract and are looking to save money, you’ll need to switch to a different supplier to actually get the best deal on the market.
Need help comparing? Check out the following guides for help finding the best deal:
You can also give us a call on 020 3936 0059 for a free comparison. We offer exclusive deals that are not available on supplier websites.
|Energy Offer||Estimated Monthly Cost*||Details|
|Selectra Deal of the Month
Gas & Electricity: £76*
|Call & Sign Up Today: 020 3936 0059 020 3936 0059|
What do the reviews say?
Great North Energy claims its focus is on people, not profits. We did some digging through customer reviews to see what people really have to say about the energy supplier. It is important to remember that customers are more likely to leave a review when they are upset, rather than when they are satisfied.
Customers have left only around 10 reviews on Trustpilot, Google Reviews and Facebook combined. In a way, this extremely low number of reviews is understandable since the supplier has such few customers.
On review site Trustpilot, which has just five reviews, customers gave Great North Energy an overall rating of 2.5 out of five stars. On Google Reviews, customers awarded the supplier an average rating of 3.7 out of five, and on Facebook, Great North Energy received just one star from three customers.
Praise for the company generally alludes to the energy supplier’s relationship with local councils.
“Have decided to renew my contract with Great North Energy. It's a good price, a good service and I like what they do to support local communities.”
A common theme among complaints was poor customer service.
“Very bad company. I Dont know who works there but the people on customer Service are not very clever and Dont listen at All. In three months i had to call them 6 times. Waiting to give my money back! And cant wait to leave them !!!”
Because of its small size, Great North Energy is not included in the Citizens Advice quarterly ranking of UK energy suppliers. However, when it comes to customer service, Robin Hood Energy (GNE’s partner company) comes in at just 31st place out of 39 suppliers.
We recommend you check out our guide for Robin Hood Energy reviews for a more in-depth assessment.
Don't sign up before checking our supplier reviewSwitching to the wrong supplier could cost you hundreds of pounds a year. Our energy advisers can help you find the best supplier for your home. Call 020 3936 0059 or Get a free callback now.
Login and account
With a Great North Energy online account, you can manage your energy account 24 hours a day, seven days a week. Once you log in, you’ll have access to the following services:
- Check account balance
- Make payments and view history
- Submit meter readings
- Manage your contact preferences
How do I access the Great North Energy login page?
It’s easy to access the Great North Energy login page. Simply go to the supplier’s homepage and click on where it says My Account in the top right corner. You will then be directed to the login page. It says Log in to your account in pink letters.
How do I log in to my account?
Below, we explain how to log in to your account in four easy steps.
Step 1: Access the Great North Energy login page using the steps from the previous section.
Step 2: In the box under where it says Username/E-mail Address, enter either the username or email address linked to the account. If you have forgotten your username or password, click on the link that says Forgot Your Username? You will need to enter your nine-digit account number, postcode and surname in order to retrieve this information.
Step 3: In the box below where you have entered your username or email address, enter the password that is associated with the account. If you have forgotten your password, click on where it says Forgot Your Password? You must then enter your email address and go to your email account. Open the most recent message from Great North Energy Energy and click on the link to reset your password.
Step 4: Click on the pink button that says Log in.
What can I do with the App?
The Great North Energy app allows customers to manage their energy accounts entirely through their smartphones. Unfortunately, the app is not yet available for prepayment customers.
Through the app, customers are able to perform the following actions:
- Submit meter readings.
- View your bills and statements.
- Track your energy consumption.
- Edit your personal account details.
- Chat with customer service.
- Request to have a smart meter installed.
In addition to the above features, customers with smart meters can also do the following:
- Track your consumption in near real-time.
- Set alerts for when you’re consuming more energy than normal.
- Compare your consumption to similar homes.
How do I contact Great North Energy?
There are various different ways to get in touch with Great North Energy. We explain the best ways to contact the gas and electricity supplier depending on your query.
Great North Energy contact numbers: a quick reference table
Have you got an energy enquiry? Find the number you need to dial in the table below. All call centres are based in the UK.
|Department||Phone number||Opening hours|
|Customer service||0800 145 6699||Monday to Friday: 9am-5pm|
|Complaints||0800 145 6699||Monday to Friday: 9am-5pm|
|Gas emergency||0800 111 999||24/7|
|Energy Ombudsman||0330 440 1624||Monday to Friday: 8am-8pm, Saturday: 9am-1pm|
Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. Our free service will put you through to a real person without the wait. Call 020 3936 0059 or get a free callback now.
Emergency contact information
If you need to report a power cut or an electrical emergency, you should call your electricity network operator on 105.
If you smell gas or need to report a gas emergency, you should call the National Gas Helpline on 0800 111 999 immediately. Both of these lines are available 24 hours a day, seven days a week.
How can I speak to a representative?
To speak to a customer service representative from Great North Energy, you should call 0800 145 6699. This number is free to call and representatives are available Monday through Friday from 9 am to 5 pm. If you’re an existing customer, we recommend having your nine-digit account number on hand when you call.
You will listen to an automated voice message that will direct you to the right department depending on your enquiry.
- If you’re moving home, press 1.
- If you’re an existing customer, press 2.
- If you want to join, press 3.
Customers can also send an email to firstname.lastname@example.org or fill out an online contact form on the Great North Energy website. To submit an online form, go to the homepage and click on the pink button that says Contact Us in the upper right corner. Then scroll down to the form, fill it in and click Send.
If you prefer to write a letter to the supplier, you should address it to the following mailing address: Great North Energy, PO Box 10461, Nottingham, NG1 9JS.
Customers can also reach out through Facebook Messenger. Someone typically responds within a day.
How do I make a complaint?
To make a complaint, you should contact the customer service department using the information from the previous section. A representative will aim to provide you with a solution as soon as possible.
If you are not satisfied with how the complaint has been handled, you can contact the supplier and ask for it to be reviewed. If you are still not happy with the response, you should request a deadlock letter. This letter confirms that a mutually acceptable solution has not been found.
You are then able to escalate the complaint to the Energy Ombudsman by either calling 0330 440 1624 or sending an email to email@example.com. If you do not have a deadlock letter, you can still take the issue to the Energy Ombudsman if eight weeks have passed since you first raised the complaint.
What makes up its fuel mix?
All energy suppliers throughout the UK are required to submit details about their fuel mix. Through Robin Hood, Great North Energy gets its electricity from 100% renewable sources, such as wind and solar power.