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Green Energy UK: Reviews, Tariffs, Account Login & Contact

Green Energy UK logo

Receiving green energy in your home and doing your part for the planet is quite easy nowadays as many providers offer 100% renewable electricity tariffs. Perhaps you want to do a bit more? Well, Green Energy UK offer green gas, a green alternative to natural gas made from biodegradables.


Reviews

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Green Energy offers competitively prices renewable tariffs. Source: A spokesman said

Green Energy UK reviews were mostly positive. Customers were pleased that they were able to save money on their electricity bill using off peak electricity. By switching their energy usage habits from peak hours to off peak, such as putting the dishwasher on at night, they were able to save up to 30% on their electricity bill.

Another good reason to switch to Green Energy UK is their competitive pricing of renewable energy. Remember, receiving green energy in your home generally comes at a cost premium because it’s more expensive to produce than energy generated from fossil fuels or nuclear (sometimes called brown energy). However as more and more people switch, the cost is also falling and it makes more economic sense to go green. On trustpilot.com, where most of the comments have given them top marks, Green Energy UK received a score of 8.8 out of 10 with just a few negative, 1 and 2 star reviews.

Trustpilot rating:

Green Energy has a few customer complaints and although they’re in the minority, it’s always good to know so you get the full picture. The negative reviews fall into 2 categories:

  • From people who have had correspondence with the energy provider via email
  • Reviews from customers waiting for their smart meter.

The majority of the negative reviews came from customers complaining about how long it took for their smart meter to be installed. One reviewer who emailed Green Energy UK about his smart meter said that, “it takes at least 3 days before I hear anything back [from green energy]”. Which in our experience is an average wait time.

“it takes at least 3 days before I hear anything back [from Green Energy UK].”

All in all, if you like the idea of receiving 100% green energy and don’t mind waiting a few months for your smart meter installation, it seems you’ll be happy with Green Energy UK.

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Tariffs & Prices

Green Energy UK provides variable rate and fixed rate tariffs. You can get all of the tariffs on dual fuel or just electricity.

TIDE tariff

Tide tariff logo
Green Energy's TIDE tariff offers off-peak electicity. Source: Green Energy UK

The TIDE tariff is similar to an Economy 7 tariff (although Green Energy UK don’t call it that) in the fact it offers off-peak nighttime prices and peak daytime prices. The TIDE tariff takes this concept one step further by dividing the day into 3 price bands:

  • Low (off peak)
  • Mid (normal)
  • High (peak)

It would suit customers who use most of their electricity at night or at the weekends and who don't use much electricity between the hours of 4pm and 7pm. You should note that this tariff is only available to people with a smart meter installed by Green Energy.

One of the advantages of getting a smart meter installed with Green Energy UK is their Which? Smart meter promise, which means that they have pledged not sell anything to customers during their smart meter installation.

TIDE tariff rates
Time Price
Daily Fixed Charge 24.00p
WEEKDAY
23:00 – 06:00 unit/kWh 4.99p
06:00 – 16:00 unit/kWh 11.99p
16:00 – 19:00 unit/kWh 24.99p
19:00 – 23:00 unit/kWh 11.99p
WEEKEND
23:00 – 06:00 unit/kWh 4.99p
06:00 – 23:00 unit/kWh 11.99p

*Gas is a fixed price at 3.59p per unit/kWh and a daily fixed charge of 25p.
**Prices quoted for Eastern England.

Sparkling tariff

This is a variable rate tariff with no exit fees. It offers green gas and 100% renewable electricity with a discount for direct debit customers.

To make the option of choosing a green tariff more enticing, Green Energy’s sparkling tariff is priced match to regional suppliers, so you know you are getting the best possible price.


Account Login

Customers can login to their Green Energy UK account by following the link below and filling in their details. For users logging in for the first time, your username is “GE” followed by your account number with no spaces e.g. GE123456. Once you have logged into your account, you will be able to carry out the following:

  • Make a payment
  • View your billing history
  • See energy usage
  • Manage your direct debits, but not set one up
  • Send meter readings

Don’t worry if you’ve have forgotten your password or username, you can reset your details by clicking on the relevant links.

History

A building with a green energy sign on it
Green Energy offices in the village of Ware. Source: Google

Green Energy UK is an independent sustainable energy company which sells 100% renewable gas and electricity to homes a businesses in England, Wales and Scotland. They were the first private company in the UK to give its customers free shares in the company on sign up to an energy tariff.

As shareholders, their customers can make suggestions to help improve the business and attend its annual general meeting to ask questions to the board.

Green Energy UK were one of the first UK energy companies to offer a choice of green-only-tariffs made up of 100% renewable sources, including solar, wind, hydro and biomass.


Market Share

For the first year since 2006, Green Energy’s profits were unchanged from the previous year.

2016 and 2017 turnover was unchanged at £13.9 million, which the company have said was due to costs associated with government policy changes and a higher attention to customer priority.

Green Energy currently have 20,000 customers, which gives them a market share of roughly 0.03%.


Fuel mix

Green Energy UK only offer electricity generated from 100% renewables and green gas.

The renewable electricity is made from wind, water, solar, and even old chip fat or skip waste.

They were the first UK company to offer 100% green gas to households.

Green Gas (or biomethane) is a flammable gas created as a byproduct of degrading material like in landfills for example. It can be used in exactly the same way as normal gas for cooking or heating the home. There are no adverse effects from burning it and the only chemicals produced from busing are carbon dioxide and water.


Contact

If you’d like to contact Green Energy UK, it’s best to give them a call on their phone number below. Their waiting times are low and their call center is based in the UK. Remember it’s best to phone them rather than email them for a faster response. For more information about the best tariff for you to get a better idea of how much you could save or get impartial advice about which energy tariff is best for you we can give you a call back.

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Green Energy Contact Number
Please check with your provider if you don't know how much a call will cost.
01920 486156
*Monday: 8am-8pm; Tuesday-Friday: 8am-5pm

Send a letter to...

Green Energy (UK) plc
Black Swan House
23 Baldock Street
Ware, Herts
SG12 9DH

Send an email...

help@greenenergyuk.com

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Complaint contact

You can complain by using the contact number above. Complaining directly to Green Energy UK should always be your first point of contact. If you need to take your complaint further you can complain to the Energy Ombudsman at the following address and phone number.

blue telephone

Green Energy Complaint Contact Number
Please check with your provider if you don't know how much a call will cost.
0330 440 1624
*Monday: 8am-8pm; Tuesday-Friday: 8am-5pm

Send a letter to...

Energy Supply Ombudsman
P0 Box 966
Warrington
WA4 9DF

Additional help

How to complain to the Energy Ombudsman

You can also obtain independent advice from the Citizens Advice Bureau.