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Green Energy UK: Supplier Tariffs, Login & Review


Founded in 2001 by current CEO Doug Stewart, Green Energy UK is the first supplier of 100% certified green gas on these shores. Along with its renewable electricity, this makes it the country’s only supplier to provide energy entirely from renewable sources. Find out more and decide for yourself if you should make the switch to this sustainable energy supplier.

As just one of many sustainable energy companies out there these days, Green Energy looks to stand out from the competition by not only offering renewable electricity, but also green gas, sourced from biomass and anaerobic digestion to help its customers reduce their carbon footprint.

However, with its green credentials comes a cost, with Green Energy UK being exempt from the Ofgem price cap due to its support and investment in renewable energy.

Read on to view Green Energy UK tariffs, find out where it sources its energy from and see how the supplier stacks up against the competition.

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Tariffs and prices

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Green Energy UK currently offers two fixed price tariffs for domestic customers, meaning that the cost of your energy will remain the same for the duration of your contract, even as the wholesale market price fluctuates. Both tariffs are available as either electricity only or as a dual fuel package.

When it comes to payment, Green Energy UK offers both fixed and variable monthly Direct Debit options. The fixed payment is an annual energy usage estimate split into 12 equal monthly payments, while a variable monthly Direct Debit charges you for exactly how much energy you have used, based on meter readings at the end of the month.

The tariffs below are offered for both single-rate meters and dual-rate meters, such as Economy 7 or Economy 10. One thing to keep in mind when comparing is that Green Energy UK is exempt from the Ofgem price cap and therefore its tariffs are on the more expensive side compared to other suppliers.

 
Tariff Price fixed until Payment method Features
Sparkling 2022 31 March 2022 Fixed or variable monthly Direct Debit 100% renewable electricity.
100% green gas.
No exit fees.
EKOenergy 30 September 2020 Fixed or variable monthly Direct Debit 100% renewable electricity.
100% green gas.
Helps fund climate projects.
Certified by the EKOenergy network.
No exit fees.

*Updated April 2020. All information correct at the time of writing.

EKOenergy

The EKOenergy label was created by a global network of environmental NGOs which aims to hold back the tide of climate change and also tackle energy poverty by funding sustainable energy projects which benefit communities in the developing world.

The EKOenergy global climate fund has so far been used in projects such as installing solar panels in Myanmar refugee camps and building wind turbines to produce power for off-grid villages in Nepal. For every Megawatt Hour (MwH) of energy produced on the Green Energy UK EKOenergy tariff, a 0.10€ donation is made to these projects.

Business Energy

Green Energy UK also offers 100% renewable commercial tariffs for enterprises from microbusinesses through to multisite corporations.

Rather than offer fixed-term tariffs, Green Energy UK tailors a renewable energy plan to suit the specific needs of the business. Once signed up, businesses are free to display the Green Energy UK accreditation logo on their website, marketing material and premises as proof of their sustainable credentials.

Fuel mix

Green Energy UK’s main selling point is its 100% green gas and electricity, as the only supplier which currently provides both in the UK.

(UK average = coal 5%, natural gas 41%, nuclear 19%, renewables 33%, other fuels 2%.)

While its electricity comes from renewables such as hydro, solar and wind, Green Energy UK’s gas is sourced from anaerobic digestion and biomass produced from organic material such as wood, plants and animal waste.

Login

Customers can use their Green Energy UK login to access their online portal to

  • Make payments
  • View bills
  • See energy usage
  • Send meter readings
  • Manage Direct Debits.
  • Make a payment
  • View billing history
  • See energy usage

For users logging in for the first time, your username is “GE” followed by your account number, for example GE123456.

If you’ve forgotten your Green Energy UK password or username, you can reset your details by clicking on the relevant links.

You can also submit meter readings without using your Green Energy UK login on the supplier’s website by simply entering the following at the login page:

  • Name
  • Account number
  • Postcode
  • Email address
  • Reading date
  • Gas reading
  • Electricity reading
  • Meter type

Extra services

As well as providing 100% green gas and electricity, Green Energy UK offers its customers a few other benefits.

Smart meters

Like most suppliers, Green Energy UK is involved in the smart meter rollout, with the government’s commitment to installing the devices in most homes by 2024. When you sign up for a Green Energy UK tariff you will have the option of having a new SMETS2 smart meter installed for free, depending on where you live.

An engineer will install one smart meter for each fuel. The SMETS2 meters also come with an in-home display (IHD) to detail how much gas and electricity is being used and an indication of how much it is likely to cost.

Priority Service Register

The Priority Service Register is an initiative for vulnerable customers who may need a helping hand, such as those who are elderly, have a registered disability, have a visual or hearing impairment or suffer from any other long-term health issues.

Customers that sign up for the Priority Services Register can benefit from the following:

  • Account information and bills in accessible formats, such as large type, braille and audio tape.
  • Priority support in emergencies.
  • Advance notice of any planned power outages.
  • Account statements and bills sent to a nominee, such as a family member or carer.

Reviews and verdict

Now we know that Green Energy UK is among the most environmentally friendly gas and electricity providers out there, let’s see how it stacks up against the competition when it comes to price and customer service.

Price reviews

For our Green Energy UK review, we ran a price comparison test against Green Energy’s Sparkling 2022 dual fuel, using the most similar plan from other providers.

For our examples we will be using a three bedroom house in London with an average energy consumption. As London is one of the most expensive cities in the UK for energy costs, it’s worth keeping in mind that your bills may work out cheaper, depending on your situation. You can estimate your own yearly energy usage with our energy consumption tool.

First up, let’s see Green Energy against the ‘Big Five’ of British Gas, EDF, E.ON, Scottish Power and SSE.

Green Energy UK vs. the Big Five
Supplier Tariff Yearly cost Annual savings
Green Energy UK Sparkling 2022 £1,364.00 -
British Gas HomeEnergy Fix Nov 2021 £1,153.00 BG: £211.00
EDF EDF Energy Simply Online 1 Year Fix Apr21v3 £841.00 EDF: £523.00
E.ON Fix Online Exclusive v34 £831.00 E.ON: £533.00
Scottish Power Super Saver April 2021 B6 £833.00 SP: £531.00
SSE SSE Exclusive 1 Year Fix v9 £962.00 SSE: £402.00

*Information correct as of April 2020. Quotes based on a three bedroom house in London with an average annual electricity usage of 3,100kWh and gas consumption of 12,000kWh.

As we can see, it’s not great news for energy-conscious customers who want to save money as well as the planet. Larger providers are often more expensive due to their large market share, but in direct competition the Green Energy UK alternative wins out every time in the money saving stakes.

It’s worth noting that due to Green Energy UK’s investment in renewable energy, it is exempt from the Ofgem price cap. Based on an average home, it goes a full £185 over that limit.

Next, let’s see how Green Energy UK does when stacked up against some of the other renewable energy providers out there.

Green Energy UK vs. direct competitors
Supplier Tariff Yearly cost Annual savings
Green Energy UK Sparkling 2022 £1,364.00 -
Bulb Energy Vari-Fair £951.00 BE: £413.00
Octopus Energy Octopus 12M Fixed February 2020 v1 £929.00 OE: £435.00
Ecotricity Green Electricity + Green Gas £1297.00 Eco: £67.00
Tonik Green Power (1 Year) v3 £837.00 Ton: £527.00
Good Energy Committed To Be Good March 2021 £1,342.00 GE: £8.00

*Information correct as of April 2020. Quotes based on a three bedroom house in London with an average annual electricity usage of 3,100kWh and gas consumption of 12,000kWh.

Although things are a little bit closer here, Green Energy UK’s tariff was the most expensive in our tests once again.

However, despite the above all being renewable providers, the Sparkling 2022 is the only tariff which offers 100% renewable gas and electricity, which could be the reason it comes at a premium. Although Ecotricity’s plan is named Green Electricity + Green Gas, in truth its gas is only partly generated from green sources, with the rest being offset. It is also a variable tariff, rather than fixed, meaning that energy prices can change from month to month.

Compare tariffsCompare green energy providers and see how much you could save!

Ofgem complaints data

Next, let’s use Ofgem’s publicly available complaints data to see how Green Energy UK deals with customer complaints compared to other similar sized suppliers. Ofgem measures the year in quarters, so we’re going to do the same for our comparison, using the last four months of 2019 for our data.

Green Energy UK complaints
Supplier Average complaints per 10,000 Complaints resolved the next day Complaints resolved within 8 weeks
Green Energy UK 5 0% 63%
Green Star Energy 466 83% 99%
Good Energy 97 66% 92%
Ecotricity 86 47% 99%
So Energy 24 53% 99%

*Complaints data from Q4 of 2019. Domestic customers only.

When it comes to customer satisfaction, Green Energy UK’s users seem a content lot, with only five complaints logged per 10,000. Maybe this is the reason the provider is not the best at solving customer issues when they do arise, with no complaints being resolved the following day and a paltry 63% reaching a satisfactory conclusion within eight weeks.

In summary

Green Energy UK in summary
100% green gas and electricity One of the most expensive tariffs
Satisfied customers Complaints not always resolved
Investment in climate projects Only two tariffs to choose from

The verdict

There are certainly more affordable plans out there with other suppliers. However, if you’re looking for truly 100% gas and electricity, Green Energy is the only provider which can offer the whole package. Unfortunately it does come at a premium though, with some of the most expensive tariffs on the market right now.

How can I contact Green Energy UK?

You can contact Green Energy UK by phone, email, post or social media. Read on for all the relevant contact information.

Green Energy UK emergency contact numbersIn case of emergencies, you should contact the following emergency lines, rather than your supplier:
Gas Emergency: 0800 111 999 (freephone, lines open 24/7)
Electrical emergency or power cut: 105 (free to call from most landline and mobile numbers, lines open 24/7)

Green Energy UK customer service

Whether you need to submit a meter reading or change your Direct Debit details, for all Green Energy UK enquiries you should call 01920 486156 between 8am and 6pm from Monday to Friday.

Moving house with Green Energy UK

Whether you're moving home with Good Energy UK or you've just moved in and it's already the incumbent supplier, you're going to need to contact the provider to let it know.

Moving Out

Moving boxes

If you’re moving home and signed up with Green Energy UK, you should let the provider know as soon as possible, either by giving its customer service team a call on 01920 486156, using your Green Energy UK login to access the online portal or sending an email to help@greenenergyuk.com.

Don’t forget to make it clear in the subject heading that you are moving house when sending an email.

If you’re moving house, it’s always best to give your energy provider as much notice as possible, up to 28 days prior to the move-in date.

When you do contact Green Energy UK, you should have a few things to hand, to speed up the process.

  • Your Green Energy UK account details
  • Moving date
  • New home address
  • New home phone number, if applicable
  • New occupant’s name, for future bills

You’ll also need to submit the final meter reading for your moving out day.

Moving In

If you’ve just moved into a property that is already signed up with Green Energy UK and would like to have the provider continue to supply your gas and electricity, you should get in touch as soon as possible, to move from the more expensive standard variable rate to a fixed tariff.

The best way to do this is either by calling Green Energy UK on 01920 486156 or emailing hello@greenenergyuk.com with the following details:

  • Your name
  • Phone number
  • Address and postcode

Green Energy UK business energy customers

As a commercial energy customer, Green Energy UK will provide you with an account manager and direct line, so you should refer to your welcome pack or any other correspondence the supplier has sent you for their contact details.

If you’re not yet a customer, but considering if Green Energy UK is right for your business and would like a quote, you can call 01920 483043 or email phil.robin@greenenergyuk.com for more information.

Green Energy UK complaints

If you’re a Good Energy UK customer and not satisfied with the service provided by your supplier, the first port of call should be its complaints team by phone on 01920 486156 or email at complaints@greenenergyuk.com.

The supplier will look to resolve the issue within five working days. However, if you are still not satisfied with the outcome following this, you can escalate your complaint by writing to the Green Energy UK directors at:

The Directors
Green Energy UK plc
Black Swan House
23 Baldock Street
Ware
Herts SG12 9DH

If you still cannot come to a satisfactory resolution after eight weeks, Green Energy UK will send you what is known as a ‘deadlock’ letter. From here you can refer your complaint to the Energy Ombudsman.

blue telephone

Energy Ombudsman Contact Number
Please check with your provider if you don't know how much a call will cost.
Telephone: 0330 440 1624
*Monday to Friday: 8.00am-8.00pm, Saturday: 8.00am-1.00pm
(Closed on bank holidays)

If you would prefer to submit your Green Energy UK complaint in writing to the Ombudsman, you can do so at the following address:

Energy Supply Ombudsman
PO Box 966
Warrington
WA4 9DF

Contact Green Energy UK by mail

If you’d like to get in touch with Green Energy UK by post or arrange a meeting in person, its head office can be found at:

Green Energy UK plc
Black Swan House
23 Baldock Street
Ware
Herts
SG12 9DH

Green Energy UK on social media

In addition to its email and phone-based customer service teams, Green Energy UK’s team can also be contacted on social media, with channels on Twitter, Facebook, LinkedIn and YouTube

All Green Energy UK contact information

Green Energy UK contact information
Department Contact number Contact email
Customer Services 01920 486156 help@greenenergyuk.com
Business Energy Enquiries 01920 483043 phil.robin@greenenergyuk.com
General enquiries 01920 486156 hello@greenenergyuk.com
Complaints 01920 486156 complaints@greenenergyuk.com
Gas Emergencies 0800 111 999  
Electrical emergencies and power cuts 105