Green Network Energy: Contact Number, Address & Email
Whether you’re already signed up with Green Network Energy or you’re simply interested in hearing more about what this supplier has to offer, we’ve got you covered. Read on to find the right Green Network Energy contact phone number, email or address for your query or complaint.
Green Network Energy has closed On 27 January 2021, Green Network Energy announced it was set to cease trading. Energy regulator Ofgem has appointed a EDF Energy to take on its customers. Under Ofgem regulation, you will continue to receive your gas and electricity supply and any outstanding credit balances will be protected.
Green Network Energy contact number for existing customers
The following information was valid at the time of Green Network Energy’s closure. All customers looking to contact Green Network Energy should contact EDF Energy for more information.
When it comes to getting a speedy response from your energy provider, your best bet is giving its customer service line a call. Although based in London, as a company with Roman roots, Green Network Energy’s team is bilingual and handles enquiries in both English and Italian.
If you’re looking to speak to someone about an existing account with Green Network Energy, you should contact the new supplier, EDF Energy on 0333 200 5100 throughout the week from 8am to 6pm and Saturdays from 8am until 2pm. Lines are closed on Sundays and bank holidays.
If you’re unable to get to the phone during these hours, you can also contact them via email at: customer_correspondence@EDFEnergy.com
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Green Network Energy complaints contact number
If you would like to make a formal complain, or just need to get something off your chest, you can contact EDF Energy’s customer care team on 0333 200 5101 weekdays from 8am to 6pm and Saturdays between 8am and 2pm. You should be given a reference number to keep track of your complaint.
If you can’t call during these hours or cannot come to a solution this way, there are also a couple of other options you can try.
Make a complaint in writing
Firstly, you can email the new supplier, EDF Energy’s Complaints Department, at customer_correspondence@EDFEnergy.com with your account number. A member of the team will aim to get back to you within five working days, though the supplier promises to keep customers in the loop should it take longer than this to come up with a resolution.
You can also make a complaint by FREEPOST to the following address:
EDF Energy – Complaints Resolution
Contact Citizens Advice
If, after speaking with Green Network Energy, you are unable to come to a satisfactory resolution or agreement, you can contact Citizens Advice for free and confidential guidance on which steps to take next. There are a number of different ways to get in touch.
You can call the Citizens Advice Consumer Helpline on 03454 040 506 for advice in English and 03454 040 505 for Welsh between 9am and 5pm on weekdays. Don’t forget to check with your provider to see how much a call will cost, as this is not a phone number.
If you prefer to contact Citizens Advice by writing, you can do so by either filling out the energy issues online form or sending a letter to:
Citizens Advice Consumer Service
2nd Floor, Fairfax House
Contact the Energy Ombudsman
As a rule, Energy firms are given eight weeks to come up with a satisfactory solution. If this time passes and you are unhappy with the outcome, then you can contact the Energy Ombudsman, an independent body which deals with disputes between consumers and suppliers. The Ombudsman has between four and six weeks to resolve complaints. Green Network Energy will then have 28 days to respond.
There are a number of ways consumers can contact the Ombudsman. You may find you’ll get the quickest response through either phoning or using the online consumer complaint form.
You can also write to the Ombudsman by email at firstname.lastname@example.org or by sending a letter to:
Ombudsman Services: Energy
PO Box 966
Energy Ombudsman Contact Number
Please check with your provider if you don't know how much a call will cost.
Telephone: 0330 440 1624
*Monday to Friday: 8.00am-8.00pm, Saturday: 8.00am-1.00pm
(Closed on bank holidays)
Moving Home with Green Network Energy
Green Network Energy is no longer in business. The following information was valid at the time of Green Network Energy’s closure and is for reference purposes only. All customers looking to contact Green Network Energy should contact EDF Energy for more information.
Along with all the excitement of moving home can come a lot of added stress. Just as with your other utilities suppliers, you’re going to want to make sure the new supplier,EDF Energy, is aware of your plans to relocate.
You’ll need to provide details of your final meter readings on the day you move. The easiest way to do this is by calling the number 0333 200 5100 throughout the week between 8am and 6pm or Saturday from 8am until 2pm. Don’t forget to have your account number and new address details at hand, so Green Network Energy can send your final bill or process any refunds if necessary.
If you’re moving home outside of operating hours, or on a Sunday or bank holiday, you can also submit your meter reading through the online form on its website. If you can’t provide final meter readings for whatever reason the new supplier, EDF Energy, will make a calculation based on your energy usage history and bill you for this estimate.
To get an estimate of how much gas and electricity you’re using,visit Selectra’s online consumption tool and get an idea of where you might be able to cut back.
Don’t forget to let EDF Energy know when you are planning to move out!If you forget, your account will stay open until the new owners or tenants get in touch with the supplier.
Green Network Energy emergency contact number
In case of any emergency, such as a gas leak, you can use the following contact numbers.
Gas Emergency number
If you think you can smell gas, it’s best to give the National Gas Emergency Hotline a call immediately on 0800 111 999 in order to call out a Gas Safe registered engineer. Calls are free from the UK and lines are open 24/7.
Electricity Emergency number
If you’re experiencing a power cut or other electricity emergency, you’ll want to contact your Distribution Network Operator (DNO). Take a look at our distribution guide to find out which operator is responsible for your local area.
Contact Green Network Energy as a new customer
Green Network Energy is no longer accepting new customers. Please contact EDF Energy for more information.
Contact Green Network Energy as a business customer
Green Network Energy is no longer accepting new business customers, however you can contact the new supplier, EDF Energy, for more information.
If you would like to lodge a complaint about Green Network Energy to the new supplier, you can either call EDF on the numbers mentioned above, send an email to:customer_correspondence@EDFEnergy.com or write by FREEPOST to:
EDF Energy – Complaints Resolution
Other ways to contact Green Network Energy
As well as its customer service helpline, you can also contact Green Network Energy through your online account and by post.
Access your Green Network Energy online account
If you’re already a customer, you can use your Green Network Energy Login to access its customer portal and keep track of bills and payments, view account information and submit meter readings.
Green Network Energy address
Green Network Energy has gone out of business however if you would like to write to the new supplier you can do so by FREEPOST at the following address:
EDF Energy – Complaints Resolution