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Green Network Energy: Contact Number, Address & Email

Green Network Energy contact

Whether you’re already signed up with Green Network Energy or you’re simply interested in hearing more about what this supplier has to offer, we’ve got you covered. Read on to find the right Green Network Energy contact phone number, email or address for your query or complaint.

Green Network Energy contact number for existing customers

When it comes to getting a speedy response from your energy provider, your best bet is giving its customer service line a call. Although based in London, as a company with Roman roots, Green Network Energy’s team is bilingual and handles enquiries in both English and Italian.

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General Enquiries

If you’re looking to speak to someone about an existing account with Green Network Energy, you should use the number 0800 520 0202 throughout the week from 8am to 6.30pm and Saturdays from 9am until 1pm. Lines are closed on Sundays and bank holidays.

If you’re unable to get to the phone during these hours, you can also use the Green Network Energy online account. From here you can submit meter readings, view bills and manage payments.

Green Network Energy Help CentreBefore giving Green Network Energy a call, why not take a peek at the FAQ on its website to see if your query is answered there?

Green Network Energy complaints contact number

If you’re experiencing billing issues, feel you’re paying too much for your energy supply or just need to get something off your chest, you can contact its customer care team on 0800 520 0202 weekdays from 8am to 6.30pm and Saturdays between 9am and 1pm. You should be given a reference number to keep track of your complaint.

If you can’t call during these hours or cannot come to a solution this way, there are also a couple of other options you can try.

Make a complaint in writing

Firstly, you can email the Green Network Energy Complaints Department at complaints@greennetworkenergy.co.uk with your account number. A member of the team will aim to get back to you within five working days, though the supplier promises to keep customers in the loop should it take longer than this to come up with a resolution.

You can also make a complaint by post to the following address:


Complaints Department
Green Network Energy
PO Box 2143
Croydon
CR90 9RZ

Contact Citizens Advice

If, after speaking with Green Network Energy, you are unable to come to a satisfactory resolution or agreement, you can contact Citizens Advice for free and confidential guidance on which steps to take next. There are a number of different ways to get in touch.

You can call the Citizens Advice Consumer Helpline on 03454 040 506 for advice in English and 03454 040 505 for Welsh between 9am and 5pm on weekdays. Don’t forget to check with your provider to see how much a call will cost, as this is not a freephone number.

If you prefer to contact Citizens Advice by writing, you can do so by either filling out the energy issues online form or sending a letter to:


Citizens Advice Consumer Service
2nd Floor, Fairfax House
Merrion Street
Leeds
LS2 8JU

Contact the Energy Ombudsman

As a rule, Energy firms are given eight weeks to come up with a satisfactory solution. If this time passes and you are unhappy with the outcome, then you can contact the Energy Ombudsman, an independent body which deals with disputes between consumers and suppliers. The Ombudsman has between four and six weeks to resolve complaints. Green Network Energy will then have 28 days to respond.

There are a number of ways consumers can contact the Ombudsman. You may find you’ll get the quickest response through either phoning or using the online consumer complaint form.

You can also write to the Ombudsman by email at enquiry@ombudsman-services.org or by sending a letter to:


Ombudsman Services: Energy
PO Box 966
Warrington
WA4 9DF

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Energy Ombudsman Contact Number
Please check with your provider if you don't know how much a call will cost.
Telephone: 0330 440 1624
*Monday to Friday: 8.00am-8.00pm, Saturday: 8.00am-1.00pm
(Closed on bank holidays)

Moving Home with Green Network Energy

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Along with all the excitement of moving home can come a lot of added stress. Just as with your other utilities suppliers, you’re going to want to make sure Green Network Energy is aware of your plans to relocate.

You’ll need to provide details of your final meter readings on the day you move. The easiest way to do this is by calling the freephone number 0800 520 0202 throughout the week between 8am and 6.30pm or Saturday from 9am until 1pm. Don’t forget to have your account number and new address details at hand, so Green Network Energy can send your final bill or process any refunds if necessary.

If you’re moving home outside of operating hours, or on a Sunday or bank holiday, you can also submit your meter reading through the online form on its website. If you can’t provide final meter readings for whatever reason, Green Network Energy will make a calculation based on your energy usage history and bill you for this estimate.

Want to get an idea of how much gas and electricity you’re really using?Check out our online consumption tool to work out your energy usage and see where you could cut back.

Unfortunately, you are unable to transfer your existing deal when you move into your new home. However, if Green Network Energy is already the supplier in your new home, or if you switch to Green Network Energy within a month of moving in, the supplier will refund any exit fee on your previous agreement.

Don’t forget to let Green Network Energy know when you are planning to move out!If you do, your account will stay open until the new owners or tenants get in touch with the supplier.


Green Network Energy emergency contact number

In case of any emergency, such as a gas leak, you can use the following Green Network Energy contact numbers.

Gas Emergency number

If you think you can smell gas, it’s best to give the National Gas Emergency Hotline a call immediately on 0800 111 999 in order to call out a Gas Safe registered engineer. Calls are free from the UK and lines are open 24/7.

Electricity Emergency number

If you’re experiencing a power cut or other electricity emergency, you’ll want to contact your Distribution Network Operator (DNO). Take a look at our distribution guide to find out which operator is responsible for your local area.


Contact Green Network Energy as a new customer

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If you’ve done your research and feel ready to make the switch to Green Network Energy, you can call the supplier for a quote on 0800 520 0202 on weekdays between 8am and 6.30pm or Saturdays from 9am until 1pm.

Alternatively, you can see if there are better value deals out there by giving Selectra a call on 01704 325 069 or requesting a callback. One of our energy experts will be happy to talk you through your options and can even switch your supplier there and then. Lines are open Monday to Friday from 8am until 8pm, but you can also use our online comparison tool 24 hours a day, seven days a week.


Contact Green Network Energy as a business customer

If you’re a business owner who needs to touch base with Green Network Energy, you can call its dedicated business customer care line on 0800 520 0101. Customer services are available Monday to Friday 8am to 6.30pm and Saturdays 9am until 1pm.

If you would like to lodge a complaint with Green Network Energy, you can either call the number above, email complaints@greennetworkenergy.co.uk or write to:


Resolution Team
Green Network Energy
PO Box 73948
London
EC4P 4HQ


Other ways to contact Green Network Energy

As well as its customer service helpline, you can also contact Green Network Energy through social media, your online account and post.

Green Network Energy on social media

Green Network Energy is active on multiple social media platforms, so if you want to Tweet, leave the supplier a Facebook message or find out more via its YouTube videos, you’ll find the links below.

Green Network Energy on Facebook
Green Network Energy on Twitter
Green Network Energy on YouTube

Access your Green Network Energy online account

If you’re already a customer, you can use your Green Network Energy Login to access its customer portal and keep track of bills and payments, view account information and submit meter readings.

Green Network Energy also has its own smartphone app available for iPhone and Android, which offers much the same features as its online portal. However, at the time of writing it has received very mixed customer reviews on both the App Store and Google Play.

Green Network Energy address

Finally, if you prefer to send your correspondence by post or would like to drop by Green Network Energy’s offices, you can do so at the following address:


Green Network Energy
3rd Floor
Renaissance Building
Dingwall Road
Croydon
CR0 2NA

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