Green Network Energy Login: customer portal & app
With your Green Network Energy login you can manage your bills, meter readings, account details and payments 24/7 from your computer, smartphone or tablet. Read on to find out how to register for and use the provider’s online portal and app.
Has Green Network Energy gone bust? On 27 January 2021, Green Network Energy announced it was set to cease trading. Energy regulator Ofgem will now appoint a new supplier to take on its customers. Under Ofgem’s safety net, you will continue to receive your gas and electricity supply and any outstanding credit balances will be protected. Once a new energy provider has been appointed, customers can shop around for a better deal and switch supplier by calling Selectra on 020 3936 0059 or get a free callback now.
Green Network Energy login: getting set up
Locating your Green Network Energy login on its website is easy enough. In the top right corner, you’ll see an image of a lock with ‘My Account’ written next to it. Click on that and you’re good to go!
Don’t know your account number?You should find it in your Green Network Energy welcome pack and any other mail the supplier has sent you.
If you haven’t yet registered your account, you’re going to do that first. This should only take a matter of minutes and is as easy as 1, 2, 3:
- Create your Green Network Energy login using your account number and postcode of the address of the property.
- Create a memorable yet secure password - we suggest a combination of numbers and both uppercase and lowercase letters. If you can throw in the odd special character, such as an exclamation mark, all the better!
- Click ‘create account’.
You will receive an email with a link to a verification page. Click this link and you’re all done setting up! If you didn’t receive your verification email, take a look in your junk or spam folders first before hitting that resend button!
Once you’re done registering for your Green Network Energy login, just enter the email address you registered with and the password you created.
Why should I register for a Green Network Energy login?
Of course, you can still manage your account the old fashioned way, through phone calls and letters to the supplier. However, by registering your Green Network Energy login, you can get instant access to a host of useful features, without the need to wait to speak to someone from customer services.
1. View and download bills and statements
With your Green Network Energy login, checking your bills and statements is a doddle. Click on ‘Bills & Payments’ and scroll down until you see the ‘Transactions’ section. From here you’ll find a list of dated bills and statements. To download a particular document, click the PDF icon.
2. Submit meter readings
You can submit your meter reading with the Green Network Energy online portal by clicking the ‘Meter reading’ tab on the left side of the screen. From here you will be taken to a section where you can submit readings for both electricity and gas.
To the right of the ‘Electricity’ and ‘Gas’ headings, you will see an orange ‘Submit meter reading’ button. Once on the next page choose the reading date, enter your meter reading and click the green ‘Submit meter reading’ button at the bottom of the page. Done!
It may take a little while to validate your meter reading, so don’t fret if it doesn’t show up immediately. Once Green Network Energy has validated it, you will find it under the ‘Meter readings’ tab on the left side of the portal.
3. Manage your account details
From here you can update your personal details, email address, telephone number and password. You can also add any declared disabilities or vulnerabilities and a secondary contact, if applicable.
4. See your tariff details
5. Set up and manage payments and Direct Debits
You can set up and manage payments and Direct Debits from the ‘Bills & Payments’ tab on the left side of the screen. From here, click ‘Manage Direct Debit’. This gives you the option to change your Direct Debit schedule and the amount that you pay.
I can’t remember my Green Network Energy login details
We all forget things sometimes. Luckily, it’s a quick and easy process resetting your password on the Green Network Energy online portal.
It’s slightly more tricky if you can’t remember the email address you registered with. If this is the case, you’ll have to contact Green Network Energy directly within its call centre operating hours to reset your login details.
Green Network Energy business login
As a Green Network Energy business customer, you’ll have access to the same range of features as a domestic customer. With your Green Network Energy business login you can:
- View and manage your business account details
- Manage multiple properties
- View your business tariff details
- View and download bills
- Submit meter readings
- Manage payments
You will find your Green Network Energy account number with your welcome pack and any bills or statements that the supplier has mailed you.
Green Network Energy mobile app
As well as its online portal, Green Network Energy offers an app for smartphones and tablets, for those who want to check their account on the go. The app is available in both the App Store and Google Play for iOS and Android users.
The list of features available in the app is much the same as the online portal. You can view your energy usage, submit meter readings and manage your tariff and account details. However, at present users don’t have the option of managing payments, so you will need to log in to the online portal or contact Green Network Energy directly to do so.
To register, you'll need to create your Green Network Energy login using your account number and postcode. If you already have a Green Network Energy login for desktop, there’s no need to go through the whole process again, as you can use the same account details for both.
I can’t log in to the Green Network Energy app
If you’re having issues logging in to the app, you can try to reset the password from the Green Network Energy login page under ‘Forgotten password’. You should receive an email with a link to enter a new password.
If you can’t remember the email address you used to register your Green Network Energy app login details, we suggest getting in touch with the supplier directly by calling its customer service number.