Green Star Energy Warm Home Discount 2020/21

snow flakes around Green Star Energy logo

As the temperatures drop during the coldest months of the year, your electricity consumption can skyrocket. Luckily Green Star Energy is on board with the Warm Home Discount. Find out how they can get your electricity bill lower while staying cosy at home next winter.

Green Star Energy is now a part of Shell Energy Applications for the 2020/21 Warm Home Discount should be made to the Shell Energy Team. Contact Shell Energy to apply now.

Green Star Energy's Warm Home Discount

To clear up any confusion, the Warm Home Discount scheme is one that is run and paid for by the govenment. They are responsible for ensuring that a set amount is deducted from your electricity bill that you receive from Green Star Energy. Green Star Energy serves as an intermediary between your account and the deduction made by the government. Find out more about Green Star Energy and its plethora of services by hitting the button below.

What is the Warm Home Discount?


The Warm Home Discount is a government scheme that takes £140 off of your electricity bills between October 2020 and April 2021. If you are eligible, this means that whatever you spend in electricity during that period, you’ll receive a £140 discount automatically applied to your bill.

Worked Example:

Your monthly spend on electricity:  £40
Your “usual” total spend on electricity between October 2020 and April 2021: £280
Your Warm Home Discount: £140 - 
Your “new” total spend on electricity between October 2020 and April 2021: £140

Why is it important?

One of the key objectives of the Warm Home Discount was to tackle fuel poverty in the UK. Households which are said to be “fuel poor” are those with a low income and have high energy costs

A solution implemented by the UK and its European cousins against fuel poverty is the Warm Home Discount scheme. It focuses on the period during the colder months of the year. This is when electricity use and wholesale energy prices are at their highest. 

Although it’s paid for by the government, you’ll need to apply via your supplier. Not all suppliers offer it, but Green Star Energy is on the list of those suppliers that do.

woman sitting on couch next to hot thermostat

Am I eligible to get the money?

Can you get the Green Star Energy Warm Home Discount? As one of their customers, you can get £140 if you satisfy the following criteria:

1. You receive Pension Credit, but do not receive the “Guarantee Credit” element of it and EITHER:

  • You only receive the “Savings” element of Pension Credit only; OR
  • You receive a reduction in Council Tax due to your low income and you were born on or before 5th January 1954.
Points to note regarding eligibility:

 The 25% single person’s occupancy reduction is not eligible.
 You don’t need to apply for the Warm Home Discount if you receive the Guarantee Credit element of Pension Credit. Instead, the Department for Work and Pensions will write to you directly.

2. You receive Child Tax Credit (or Universal Credit equivalent) and your total household income is £16,190 or less.

3. You receive income-related ESA (Employment and Support Allowance).

4. You receive IBJSA (Income-based Jobseeker’s Allowance) or IS(Income Support) along with any of the following:

5.You receive WTC (Working Tax Credit) and your income is £16,190 or less and you receive EITHER:

6. You receive UC (Universal Credit) and you receive no more than £1,349 in monthly net earnings along with either limited capability for work element or a child element.

Green Star's application process for 2020/21

Green Star Energy is now a part of Shell Energy Applications for the 2020/21 Warm Home Discount should be made to the Shell Energy Team. Contact Shell Energy to apply now.

Just because you satisfy the eligibility criteria above, that doesn’t in itself guarantee that you will receive the Warm Home Discount. Nor are you guaranteed to get it for 2020/21 just because you were receiving it the year before. 

You must make a fresh application before a set deadline. Note also that the Green Home Energy Warm Home Discount is awarded on a “first come first served” basis. You can also make an application by logging in to your online account. If you run into any problems, contact Green Star Energyc.

Get £140 off your energy billFind out if you are eligible for the Warm Home Discount or one of the other government schemes. Call 020 3966 4810 or get a free callback now.

Stay updated on your Green Star Energy Warm Home Discount

If you satisfy the eligibility above and you’ve registered your interest via the link above, but still haven’t heard anything back, what should you do? Contact the government’s Warm Home Discount Team.  

blue telephone

Warm Home Discount Team
Please check with your provider if you don't know how much a call will cost.
0345 603 9439
*8am-4:30pm; Saturday/Sunday: closed

Will I be better off if I claim the Green Star Energy Warm Home Discount?

Not necessarily. If you’re paying over the market average for your gas and electricity bills, then £140 will just be a drop in the ocean compared to your bills over the entire year. This won’t guarantee to pull you out of fuel poverty nor lower your risk of falling into it. 

What will help you, in the long run, is switching to a supplier which can give you a lower unit rate, together with opportunities to reduce your consumption of gas and electricity over the year. There are lots of things to consider when choosing your new supplier. So pick wisely!

I receive the discount but still can’t pay my bills

If you have applied for and are receiving the Green Star Energy Warm Home Discount, but still struggle to pay your electricity bills, help is at hand. 

While there’s a risk of being disconnected, this is very rare. Instead, you should contact Green Star Energy to discuss the options available to you. Their schemes designed to give financial help to those struggling to pay their bills is one many factors that have contributed to Green Star's positive reviews.

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