Digital channels
- Email: [email protected]
Customer service
Contact Guernsey Electricity
Every way to reach Guernsey Electricity customer service in the UK — general enquiries, prepayment, gas emergency, HomeCare, complaints, Welsh service, Relay UK textphone and the Energy Ombudsman complaint route.
Open Mon-Fri, 9 a.m. to 5 p.m. · check your tariff for the cost of calls to this prefix
At a glance
The Guernsey Electricity numbers that matter most
For a suspected gas leak or carbon-monoxide release, call the National Gas Emergency line on 0800 587 0285 immediately — free, 24/7, covers every UK gas supplier. Leave the property, do not switch on lights or use any electrical appliance.
Every line you might need
Guernsey Electricity phone directory
Different queries route to different teams. Use the directory below to dial the right line first time and skip the in-line transfer.
| Department | Number |
|---|---|
| General enquiries | +44 1481 200700 |
| Gas emergency — National Gas Emergency line (free) | 0800 587 0285 |
| Power cut — local network operator | 105 |
Power cut right now?
Lost power? Report it and check the live map
A power cut is fixed by your local network operator, not your supplier. Call 105 free, 24/7 (Northern Ireland: 03457 643 643), then report it so neighbours can see it on the live UK map.
In writing
Email, contact form & postal address
Postal addresses
Head office
Guernsey Electricity Limited, Electricity House, Vale GY1 3AD, GuernseyWritten complaints
Guernsey Electricity, FREEPOST, Guernsey, GY1 5SSComplaint not resolved?
Escalate free to the Energy Ombudsman
If Guernsey Electricity has not resolved your complaint within 8 weeks, or has issued a deadlock letter sooner, you can take it free of charge to the Energy Ombudsman — the independent ADR scheme approved by Ofgem.
The Ombudsman's decision is binding on Guernsey Electricity. Using it does not affect your right to take court action separately. Have your account number, complaint reference and key dates ready before you file.
Common questions
Contacting Guernsey Electricity — frequently asked questions
You can reach Guernsey Electricity customer service on +44 1481 200700, Mon-Fri, 9 a.m. to 5 p.m.. For a faster response outside hours, use the online account, the contact form, or the mobile app where available.
The Guernsey Electricity customer-service line is open Mon-Fri, 9 a.m. to 5 p.m.. Outside those hours the online account, the mobile app and the contact form all stay open, and a message sent overnight is usually picked up when the lines reopen. Two numbers never close: the National Gas Emergency line on 0800 111 999 and 105 for a power cut, both free and staffed 24/7 whoever supplies you.
Call +44 1481 200700 (Mon-Fri, 9 a.m. to 5 p.m.) and follow the voice menu — choosing the option for an existing-customer billing query, or saying "speak to an agent", usually reaches a human fastest. Lines are quietest early morning and mid-afternoon midweek. Have your account number and supply postcode ready so the adviser can pass security quickly.
It depends on the prefix. 0800 and 0808 numbers are free from UK landlines and mobiles. 03 numbers (such as 0330, 0333 or 0345) cost the same as a standard 01 or 02 call and are included in any inclusive minutes on your mobile or landline tariff, so they are effectively free for most callers. The National Gas Emergency line (0800 111 999) and the 105 power-cut line are always free, 24/7.
For life-threatening emergencies always call 999. For a gas leak, suspected carbon-monoxide release or damaged gas pipe, call the National Gas Emergency line on 0800 111 999 — free, 24/7, and covers every gas supplier in Great Britain (not just Guernsey Electricity). For a power cut, dial 105 to reach your local electricity network operator.
Yes — email Guernsey Electricity at [email protected]. Include your account number, supply postcode and a clear description of the issue so the team can route the message quickly.
First, raise the issue directly with Guernsey Electricity — by phone, email, contact form or online account. Keep written records of every notice and reply. If the complaint is not resolved within 8 weeks, or you receive a deadlock letter sooner, you can escalate it free of charge to the Energy Ombudsman, the independent ADR scheme approved by Ofgem. The Ombudsman's decision is binding on Guernsey Electricity.
Guernsey Electricity does not currently advertise a public live-chat option for residential customers. Use the online account, mobile app or contact form for written enquiries, or the phone line for anything urgent.