1
Look at Guernsey Electricity's own status page
Guernsey Electricity does not run a public status page. Its social-media accounts are where outages are announced first, usually within minutes of the portal going down.
My Account & app login
Guernsey Electricity login
Sign in to your Guernsey Electricity account in seconds. View and pay bills, track gas + electricity usage, submit meter readings, manage your direct debit and message customer service — from the Guernsey Electricity app or the web portal.
Check before you reset
Page generated
Is the Guernsey Electricity login down right now?
Neither this page nor Google can see inside Guernsey Electricity's systems, so nobody can tell you from the outside whether the portal is up. What you can do is settle it yourself in about a minute — and the three checks below also tell you whether the fault is theirs or your own session, which decides whether resetting your password is worth the trouble.
2
Try the other door
Open My Account in a private browsing window, or on a different device and network — a phone on mobile data rather than home Wi-Fi. If it loads there, the fault is a stale cookie or a cached session on your usual browser, not Guernsey Electricity.
3
Get through without signing in
Phone lines keep running through a portal outage. Call +44 1481 200700 (Mon-Fri, 9 a.m. to 5 p.m.) and an adviser can read your balance, take a meter reading and take a payment with your account number alone.
Overview
How the Guernsey Electricity login works
The Guernsey Electricity login gives UK customers secure access to My Account on the web or the mobile app. Once you're in, you can view and pay bills, check past transactions, track usage, submit meter readings, manage direct debit dates, and message customer service without queueing on the phone.
You can sign in two ways: through the Guernsey Electricity web portal (best on a laptop or desktop) or through the Guernsey Electricity app on your phone or tablet. Both share the same credentials — a single email and password gets you into either.
Power cut right now?
Can't log in because the power's out?
Your app and online account need power and internet. If you've lost supply, your network operator (not your supplier) restores it: call 105 free, 24/7 (Northern Ireland: 03457 643 643), then report it on the live UK map.
Step-by-step
Guernsey Electricity login for the first time
Follow these six steps once and the Guernsey Electricity app will remember you from then on.
1
Download the Guernsey Electricity app
Get the official Guernsey Electricity app from Google Play, the App Store or your device's app store. Avoid third-party download mirrors.
2
Create or register
Open the app and choose Register or Create account. Enter your email and create a strong password (at least 12 characters, mixed case + a symbol).
3
Enter your account number
Provide the account number printed on a recent Guernsey Electricity bill, plus your supply postcode. Guernsey Electricity matches these against your supply on the MPAN/MPRN register.
4
Verify your email
Click the verification link in the confirmation email. Check Spam, Junk and Promotions if it does not arrive within five minutes.
5
Sign in
Return to the app or web portal and sign in with your email and password.
6
Enable biometric login
Switch on Face ID, fingerprint or a PIN inside the app settings to skip the password on future sign-ins.
Resolve issues quickly
Common Guernsey Electricity app login problems
Most Guernsey Electricity sign-in errors fall into one of five buckets. Walk through the matching row below before contacting support.
Did not receive the verification or password-reset email
Possible causes
- Wrong email address used at sign-up
- Email landed in Spam, Junk or Promotions
- Corporate or ISP filter blocked delivery
How to fix it
- 1 Search your mailbox for "Guernsey Electricity"
- 2 Check Spam, Junk and Promotions folders
- 3 Add the sender to your safe-senders list
- 4 On a work email, ask IT to whitelist the supplier domain
- 5 Still nothing? Call support with your account number
Account number or MPAN/MPRN not recognised
Possible causes
- Wrong reference entered
- Typos (O vs 0, extra spaces)
- Bill belongs to a different property or supply
How to fix it
- 1 Use the number labelled "Account number" exactly as printed on a recent bill
- 2 For meter-point lookup, the 13-digit MPAN (electricity) sits on the left of your bill; the 6-10-digit MPRN (gas) on the right
- 3 Strip spaces, hyphens and trailing dots
- 4 Photograph the bill and ring customer service if it still fails
Saved credentials stopped working after an app update
Possible causes
- The update invalidated the saved session token
- Forced password rotation by the supplier
How to fix it
- 1 Sign in again with email and password
- 2 Reset your password from the login screen if needed
- 3 Re-enable biometric login (Face ID or fingerprint) after the new sign-in
Two-factor or verification code never arrives
Possible causes
- Phone number on file is out of date
- Mobile-network SMS-gateway delay
- Filters blocking short-code SMS
How to fix it
- 1 Check the phone number stored on your account
- 2 Request a voice call instead of an SMS if offered
- 3 Switch to an authenticator app if supported
- 4 Wait a couple of minutes; codes occasionally arrive late
Multiple supply points linked to one login
Possible causes
- Same email used for several supplies
- Moved house and old supply still attached
How to fix it
- 1 Use the in-app property switcher
- 2 Ask Guernsey Electricity to detach the old MPAN/MPRN from your profile
- 3 Confirm the active supply before paying so the right bill is settled
Still stuck? Contact Guernsey Electricity support on +44 1481 200700 (Mon-Fri, 9 a.m. to 5 p.m.).
Locked out and fed up with Guernsey Electricity?
An account you cannot get into is a fair reason to look at what else is out there. Switching takes about five minutes and you keep the same meter, the same pipes and the same wires — only the billing changes.
Save up to
£300
per year
Login is just half the story
A smooth sign-in won't fix a bad tariff with Guernsey Electricity.
A great app makes managing your account easier, but the real saving comes from being on the right tariff. UK households can save up to £300 per year by switching to a supplier that fits their actual usage.
Common questions
Guernsey Electricity login — frequently asked questions
Open My Account in a browser, or the Guernsey Electricity app on your phone, and sign in with the email address and password you registered. Both front ends share one set of credentials, so a password that works in the app works on the website. If you have never signed in before, register first with the account number printed on a recent Guernsey Electricity bill plus your supply postcode.
Use the Forgotten password link on the sign-in screen and enter the email you registered with. The reset email normally lands within a couple of minutes; if nothing arrives, check Spam, Junk and Promotions, and make sure you are using the address the bills are sent to rather than a newer one. Still stuck after 15 minutes, call +44 1481 200700 (Mon-Fri, 9 a.m. to 5 p.m.) and an adviser can reset it on the account.
Meter readings are the single most common reason people sign in. In My Account the option sits under Meter readings or Submit a reading; in the Guernsey Electricity app it is usually on the home screen. Enter the digits before the decimal point or the red numbers, and nothing else. If you have a working smart meter the fields may be greyed out, which means Guernsey Electricity is already reading the meter remotely and there is nothing for you to send.
Paying inside My Account is the route that credits the right account fastest, because the payment is attached to your account number automatically. If you cannot get in, the automated payment line on +44 1481 200700 takes a card payment without a login — have your account number and the amount on the bill to hand. A direct debit set up in the account also keeps running while you are locked out; a failed login never stops a scheduled payment.
No — day-to-day sign-in only needs your email and password. The account number is needed once, when you first register the online account, so Guernsey Electricity can match you to the right supply. It is printed on every bill, usually near the top with your supply address. The 13-digit MPAN (electricity) and 6 to 10-digit MPRN (gas) on the bill identify the meter itself and are not login credentials.
It happens, and it is worth ruling out before you reset anything. Guernsey Electricity announces outages on its help pages and its social-media accounts first, and a genuine outage hits the app and the website at the same time. If only one of the two is stuck, the problem is local: sign out, clear the site data for Guernsey Electricity in your browser, or reopen the page in a private window. Phone agents keep working through an outage — +44 1481 200700, Mon-Fri, 9 a.m. to 5 p.m..
Choose Register or Create an account on the sign-in screen, then enter the email address Guernsey Electricity already holds for you, your account number and your supply postcode. A verification email confirms the address; the link inside it expires, so open it the same day. Registering does not change your tariff or your direct debit — it only opens the online account on the supply you already have.
The Guernsey Electricity app is published through the official Google Play and Apple App Store channels and uses HTTPS with token-based authentication. Turn on biometric login (fingerprint or Face ID) plus a screen lock for an extra layer. Guernsey Electricity will never ask for your password by email, text or phone — anyone who does is running a scam, and that is true even if the caller quotes your account number.