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Guernsey Gas profile: energy bills & latest contact

No matter if you live within or outside the gas mains, Guernsey Gas assures that all residents of Guernsey can have access to gas supply in order to meet their individual needs. Read on to find out more about what the provider can do for you.


About Guernsey Gas

Guernsey Gas controls both the gas distribution network and the gas supply in the bailiwick of Guernsey. A subsidiary of International Energy Group (IEG)*, the company aims to provide affordable and reliable energy to the island's residential and commercial customers.

Guernsey Gas first launched as Guernsey Gas Light Company in the 1830s. It lit the island’s streets until 1922, when gas lighting was replaced with electricity. Guernsey Gas continues to provide gas to its customers for heating and cooking purposes. It even opened a shop, The Energy Centre, in 2005 to sell a variety of gas appliances.

What is IEG*? International Energy Group (IEG) owns both Guernsey Gas and Jersey Gas. The company has a monopoly on the regulated gas market in the Channel Islands.

Where does the gas come from and how is it distributed?

Guernsey Gas originally generated the island’s gas from coal at a production plant in St. Peter Port. In the 1960s, the company decided to switch to providing Liquefied Petroleum Gas (LPG)**, which improved both the quality and safety of the fuel.

Guernsey Gas buys the gas from the international wholesale market. It is then transported from mainland Europe to Guernsey by ship, where it is kept in gas storage terminals until it is distributed to residents on supply.

The gas is distributed to local homes and businesses in two different ways. Residents within the island’s grid receive gas through a network of underground gas pipelines. Customers who live outside of the mains gas network can have their gas delivered to their doors in cylinders or tanks.

What is LPG**? Liquefied Petroleum Gas (LPG) is a mixture of propane and butane. It can be used to power heating and cooking appliances, as well as vehicles.

Energy bills and tariffs

In August 2019, IEG announced that Channel Islands residents would expect a 3.8% increase in their gas bills. For the average household, this would come out to be about £35 more per year. We’ve broken down the updated tariffs that Guernsey Gas has to offer so that you can decide which one works best for you.

Super Economy 24 Central Heating tariff

This tariff is for customers who use gas for central heating, water heating and cooking. Meters are read on a quarterly basis and customers pay via a monthly direct debit. This helps to spread energy costs over the course of the year.

A medium-sized household in Guernsey would use around 10,000 kWh of gas annually and spend about £120 pounds per month. While this total cost of gas is generally more than triple what customers pay in the UK, it is cheaper than Jersey Gas rates. Jersey households spend on average £144 more per year on gas than Guernsey residents.

Super Economy 24 Central Heating tariff
Cost type Price
Standing charge 35.35p per day
Unit rate 13.48p per kWh
Estimated annual cost £1,447 per year

Standard 24 Domestic tariff

This Standard 24 Domestic tariff is for customers who use gas just for cooking or gas fires. In exchange for a higher gas price per unit, customers on this tariff do not pay a daily standing charge to be connected.

The average two-person household that uses gas just for cooking uses around 365 kWh of gas per year. On this tariff, customers with a household of this size could expect to spend just over £6 per month, while a house with four people would spend around £12.

Gas meters are read quarterly and customers can make payments either online via the supplier’s website, or in person at The Energy Centre Showroom at Admiral Park, St. Peter Port.

Standard 24 tariff
Cost type Price
Standing charge 0.00p per day
Unit rate 20.68p per kWh
Estimated annual cost for a two-person household (only cooking) £75 per year
Estimated annual cost for a four-person household (only cooking) £150 per year

Super Economy 24 LPG tariff

The Super Economy 24 LPG tariff is for customers who live outside the mains gas network. The gas is supplied with a metered LPG Cylinder and can be used for central and water heating, as well as for cooking.

A medium-sized Guernsey household would use about 10,000 kWh of gas per year and spend about £120 per month on gas bills with this tariff.

Unlike the Super Economy 24 Central Heating tariff, this tariff offers cheaper unit rates for gas customers once they use more than 54.79 kWh of gas per day, which calculates to 20,000 kWh of gas per year. Unless you have a five-bedroom detached house, you should not expect to use this much gas.

Guernsey Gas has a top-up service for customers so that they don’t have to worry about ordering gas or running out.

Super Economy 24 LPG tariff
Cost type Price
Standing charge 35.35p per day
Unit rate up to 54.79 units per day 13.48p per kWh
Unit rate over 54.79 units per day 12.47p per kWh
Estimated annual cost £1,447 per year

Gas service care

Guernsey Gas provides cover plans for your central heating and gas appliances. The company’s Gas Service Care ranges between £8.83 and £18.75 per month, depending on the plan you choose.

All Gas Service Care plans include free labour during working hours and 20% off labour outside of working hours. Let’s have a look at what more these plans have to offer.

Gas Service Care plans
Cover plan What's covered What's included Price
Bronze cover The gas appliance only Annual service, additional visit £8.83 per month
Silver cover The gas appliance and associated controls Annual service, additional visit, 20% off replacement parts £12.00 per month
Gold cover The gas appliance and associated controls Annual service, additional visit, free replacement parts £18.75 per month

For commercial and industrial service care, business customers should call Guernsey Gas directly on 724811 for an individual assessment.

What can Guernsey Gas do for your business?

gas flame

Whether it be a small shop or a large hotel, Guernsey Gas offers a variety of tariffs for businesses on the island. The supplier also provides maintenance contracts that are individually designed to support your needs.

From routine maintenance checks to full breakdown cover, Guernsey Gas will make certain that your equipment is intact and efficient so that you can provide the best service for your customers.

Guernsey Gas recommends calling the provider directly on 724811 to request a quote.

Contact

Below you will find the latest contact details about how to get in touch with Guernsey Gas. There are various ways to contact the provider, and we will inform you of the best way depending on your query.

Gas emergencies

If you smell gas or think that fumes with carbon monoxide are escaping from your gas appliance, you should call 749000 immediately. This emergency line is available 24 hours a day, seven days a week. It is free to have a suspected gas leak checked out.

In the case of an emergency, Guernsey Gas advises the following:

  • Turn off the gas supply
  • Put out all naked flames
  • Open door and windows
  • Do not turn on or off electric switches
  • Do not use your landline or doorbell
  • Do not smoke

Speak to a representative

To contact Guernsey Gas, you should call 724811. Representatives are available Monday through Friday from 8:30 a.m. to 5:00 p.m. Customers can still call to report an emergency or make a payment outside of working hours.

You will listen to an automated recording that will inquire about your reason for calling. You will be asked to select one of the five following options:

  1. For a gas emergency, press 1.
  2. For bills, payments and direct debit inquiries, press 2.
  3. To speak with someone about meter readings or moving home, press 3.
  4. To order a replacement gas cylinder or mini-bulk top-up, press 4.
  5. For any other enquiries, press 5.

If you are not sure which option suits your needs best, we recommend selecting number 5.

Customers can also pay bills and submit meter readings on the Guernsey Gas website by clicking on Online Service & Downloads in the top right-hand corner of the homepage.

Return your unwanted cylinder

To arrange for Guernsey Gas to collect your unused or old cylinder, you should call 728894. For every cylinder collected, the supplier will make a £1 donation to a charity such as Le Bourg Hospice or Help a Guernsey Child.

Guernsey Gas customers can also arrange a collection by filling out a form on the provider’s website.

Other ways to contact Guernsey Gas

Guernsey residents can also contact Guernsey Gas by filling out an online form on the provider’s website. Just click on Contact Us, located in the top right-hand corner of the homepage.

You will be directed to a new page with a form to fill out on the right side. You will not need to enter an account number. Don’t forget to click on the box that you are not a robot, and then press submit.

Other ways to digitally contact Guernsey Gas are either via Facebook Messenger or by sending an email to feedback@i-e-g.com. For enquiries related to sales, you can also email web-sales@i-e-g.com.

For customers who prefer to speak to a representative in person, Guernsey Gas invites you to visit its office at The Energy Centre. It is located in Admiral Park across from the Co-Op Super Market.

Do you have a complaint?

To make a complaint about your service with Guernsey Gas, customers can contact the gas company by phone on 724811. You can also email your complaint to feedback@i-e-g.com or write a letter addressed to Customer Feedback, Guernsey Gas Ltd, The Energy Centre, Admiral Park, St Peter Port, Guernsey GY1 2BB.

Guernsey Gas says it is able to respond to most complaints immediately. If a mutually agreeable conclusion can not be reached, your complaint will be formalised. You should expect to be provided with a reference number and contacted in writing within five working days.

Within 10 working days of the complaint being formalised, you will receive a response concluding an investigation of your case. If the company is not able to provide a solution within this time, you will be contacted and informed about your case’s progress.

If you are not satisfied with how your complaint is being handled, Guernsey Gas says to contact its Marketing Manager by calling 724811. This will ensure your case is resolved to your satisfaction as soon as possible.

Guernsey Gas contact numbers

Refer to the table below to find the best phone number for Guernsey Gas depending on your query.

Guernsey Gas contact phone numbers
Department Phone number Opening hours
Customer service 724811 Monday-Friday: 8:30am-5:00pm
Make a payment 724811 24/7
Sales support 724811 Monday-Friday: 8:30am-5:00pm
Complaints 724811 Monday-Friday: 8:30am-5:00pm
Cylinder return 728894 Monday-Friday: 8:30am-5:00pm
Guernsey Energy Centre 700907 Monday-Saturday: 9:00am-5:00pm
Gas emergency 749000 24/7

Are you calling from outside of Guernsey? Customers calling from the UK should dial 01481 before the six-digit phone number. Customers outside of Guernsey and the UK should dial +44 1481 before the six-digit phone number.