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Manx Gas Tariffs, Boilers & Contact Numbers

Manx Gas, provides gas to the Isle of Man. We take a look at everything Manx Gas, from reviews to tariffs and contacting the provider. Read on for everything you need to know about the Isle of Man’s main gas provider.


Gas: Natural & LPG Type of gas is location dependant
Selectra score: ★★★ Some positive customer feedback
Domestic market: Isle of Man Not a great deal of price competition in the market

Supplying Gas to the Isle of Man

Manx gas caters to both domestic and commercial customers, and their gas supply is fit for central heating, cookers and gas tumble dryers among other appliances.

Regardless of where you are located on the island, Manx Gas can supply gas to your home or business. The provider alternates between supplying Natural Gas or LPG, depending on the location of the building they are supplying to.

Tariffs

The provider in question offers both business and domestic gas tariffs across the Isle of Man. The type of Max Gas tariff you choose will of course depend on the home or business in question, but can also be influenced by your location on the Island.

The Manx Gas tariffs set on the 1st of January 2020 are as follows:

All Island LPG mains gas central heating tariff
Banding Standing Charge (pence per day) Tariff (pence per kWh)
A 16.8958 7.6413
All Island LPG heating tariff
Banding Standing Charge (pence per day) Tariff (pence per kWh)
mini-bulk 17.7075 7.6413
Central heating cylinder 19.3218 7.6413
Natural Gas
Cooking Gas Gas Fire
11.1674 pence per kWh 9.1659 pence per kWh
All Island LPG Tariff
Cooking Gas Gas Fire
14.2184 pence per kWh 12.0507 pence per kWh

Direct Debit Discount

Manx Gas offers a discount for their customers who opt for bill payment via direct debit. Direct Debit customers get a 2.5% discount on their gas bills. Please note that the discount only applies to the overall cost of gas consumed and not that of the standing charge element of your bill, before the addition of VAT.

Contact

If you’re looking to get in touch with the provider, it’s worth keeping in mind that there are a lot of different contact options available - depending on the type of query you have. Find the relevant Manx Gas contact number in the table below based on your query type. Phone lines are open Monday to Friday, 8:30am - 5:00pm.

Bill payment by card or sales 644440
Billing / Meter reading / Mini-Bulk or cylinder ordering 644400
Accounts outstanding 644460
Direct debit 644492
Appliance service and repairs 644489
Dial before you dig 644425
Customer service enquiries 644400

If you would like to contact the supplier via fax you can send a fax to 01624 626528, just make sure to include all your details in the message.

If you’d rather write a letter than fax or call, you can also write to the provider by sending a letter to the following address:

  • Manx Gas Ltd, Murdoch House, South Quay, Douglas, Isle of Man, IM1 5PA

Tired of speaking to automated machines?Our expert energy advisers are on the phone to help you with your energy query. No wait times or endless menus. Call today for free on 020 3966 4692 or get a free callback now.

Emergency contact number

If you’re a Manx Gas customer experiencing urgent issues with your gas, e.g. your gas supply has been cut off, then it’s best to ring the providers’ emergency number on 0808 1624 444 for a fast response time. This phone line is free of charge and open 24 hours a day.

The provider has issued some warnings to help ensure customer safety. If you’re experiencing issues with your gas supply, please keep in mind the following:

  • If you smell gas or suspect there has been a gas leak, call Manx Gas immediately on the free emergency phone line.
  • Save the Manx Gas emergency number in your phone, just in case you ever need to dial it in an emergency
  • Do not smoke, light matches or candles, or turn electric switches on and if you suspect a gas leak
  • Open your doors and windows
  • Turn the gas off at the control valve if you can

Manx Gas Online

Customers can manage their account with ease online via an online portal. The Manx Gas online portal lets you carry out the following functions 24 hours a day:

  • View bills
  • Pay bills
  • Submit meter readings
  • Ask questions with the interactive message function

The provider also has an ebills system, which allows customers to bypass the hassle of paper bills and instead receive all gas bills via email.

Boiler Offers

Manx Gas works with FlowSmart boilers, promising at least 15% off your fuel bills by opting for their energy efficient technology. These boilers are also thought to produce a lower carbon footprint than some of the other boilers on the market.

Those looking for an offer on a boiler will be best to contact the providers’ sales team for a quote by ringing them on 644446 or sending an email to sales@manxgas.co.im as prices are subject to change.

Want to learn more about boilers?Check out our comprehensive guide to boilers as we explain everything there is to know about gas, electric, combi, oil and solid fuel boilers.

Moving House

If you’re moving house, you’ll have a lot to consider, including starting, ending or transferring utility bills. If you’re moving house and are with Max Gas then you can notify the provider by filling out a simple online moving form on their website.

Reviews

Selectra score: ★★★

As Manx Gas only supplies LPG and natural gas on the Isle of Man, there aren’t a huge array of reviews online. Customers leaving reviews on Facebook have given the provider a 2.1 star rating online.

Customers who left more positive reviews tend to cite a positive experience with Manx Gas customer service and overall professionalism. Jennifer shared her positive experience with the energy provider and would highly recommend them to other customers. In her review she shared that:

We lost our gas supply tonight... Phoned the emergency help line and within half an [hour] someone was with us... They were all brilliant and we now have heat and hot water. Highly recommend Manx gas - Jennifer

Customers who left negative reviews about the supplier list various different issues including a slow response time when their gas was shut off and difficulty contacting the provider in the first place. Take Brett for example, who shared his experience of trying to contact the provider:

Why does it take 3 calls to order mini-bulk gas? Why do I have to chase you every single time an order is placed, surely one request should be enough for delivery within 5 working days, normally completed within 3 days? - Brett
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