Digital channels
- Email: [email protected]
- Contact form: Online enquiry form
- Account: My Account portal
Customer service
Contact Manx Gas
Every way to reach Manx Gas customer service in the UK — general enquiries, prepayment, gas emergency, HomeCare, complaints, Welsh service, Relay UK textphone and the Energy Ombudsman complaint route.
Open Mon-Fri, 8.30 a.m. to 5 p.m. (pay your bill 24/7) · check your tariff for the cost of calls to this prefix
At a glance
The Manx Gas numbers that matter most
If you smell gas, suspect a leak, or your carbon-monoxide alarm sounds, leave the property and call the Isle of Man Energy 24-hour emergency line on 0808 1624 444. This is the dedicated Isle of Man number, the GB National Gas Emergency line (0800 111 999) does NOT cover the Isle of Man. Once outside, do not switch on lights, light a match, smoke or use any electrical appliances or mobile phones near the leak until a Manx Gas engineer has made the supply safe.
Every line you might need
Manx Gas phone directory
Different queries route to different teams. Use the directory below to dial the right line first time and skip the in-line transfer.
| Department | Number |
|---|---|
| General enquiries (gas accounts, switching, billing) | 01624 644444 |
| Gas emergency, Isle of Man only (escapes, leaks, CO) | 0808 1624 444 |
| Sales & new connections | 01624 644440 |
| Accounts & billing | 01624 644460 |
| Direct debit set-up & changes | 01624 644492 |
| Repairs & servicing (boilers, fires, hobs) | 01624 644489 |
| Dial before you dig | 01624 644425 |
| International callers (UK and EU) | +44 1624 644444 |
| Walk-in reception, Murdoch House, South Quay, Douglas | In person |
| Online contact form | isleofmanenergy.im/contact-us |
Power cut right now?
Lost power? Report it and check the live map
A power cut is fixed by your local network operator, not your supplier. Call 105 free, 24/7 (Northern Ireland: 03457 643 643), then report it so neighbours can see it on the live UK map.
In writing
Email, contact form & postal address
Postal addresses
Head office
Manx Gas Ltd (Isle of Man Energy) Murdoch House South Quay Douglas Isle of Man, IM1 5PAComplaint not resolved?
Escalate free to the Energy Ombudsman
Manx Gas (trading as Isle of Man Energy) is regulated under Isle of Man law, not by Ofgem. There is no GB Energy Ombudsman scheme on the island. Unresolved complaints are escalated to the Communications and Utilities Regulatory Authority (CURA), which approves every gas tariff change in advance and publishes annual reviews of Manx Gas’s pricing, performance and customer-service standards.
Common questions
Contacting Manx Gas — frequently asked questions
You can reach Manx Gas customer service on 01624 644444, Mon-Fri, 8.30 a.m. to 5 p.m. (pay your bill 24/7). For a faster response outside hours, use the online account, the contact form, or the mobile app where available.
The Manx Gas customer-service line is open Mon-Fri, 8.30 a.m. to 5 p.m. (pay your bill 24/7). Outside those hours the online account, the mobile app and the contact form all stay open, and a message sent overnight is usually picked up when the lines reopen. Two numbers never close: the National Gas Emergency line on 0800 111 999 and 105 for a power cut, both free and staffed 24/7 whoever supplies you.
Call 01624 644444 (Mon-Fri, 8.30 a.m. to 5 p.m. (pay your bill 24/7)) and follow the voice menu — choosing the option for an existing-customer billing query, or saying "speak to an agent", usually reaches a human fastest. Lines are quietest early morning and mid-afternoon midweek. Have your account number and supply postcode ready so the adviser can pass security quickly.
It depends on the prefix. 0800 and 0808 numbers are free from UK landlines and mobiles. 03 numbers (such as 0330, 0333 or 0345) cost the same as a standard 01 or 02 call and are included in any inclusive minutes on your mobile or landline tariff, so they are effectively free for most callers. The National Gas Emergency line (0800 111 999) and the 105 power-cut line are always free, 24/7.
For life-threatening emergencies always call 999. For a gas leak, suspected carbon-monoxide release or damaged gas pipe, call the National Gas Emergency line on 0800 111 999 — free, 24/7, and covers every gas supplier in Great Britain (not just Manx Gas). For a power cut, dial 105 to reach your local electricity network operator.
Yes — email Manx Gas at [email protected]. Include your account number, supply postcode and a clear description of the issue so the team can route the message quickly.
First, raise the issue directly with Manx Gas — by phone, email, contact form or online account. Keep written records of every notice and reply. If the complaint is not resolved within 8 weeks, or you receive a deadlock letter sooner, you can escalate it free of charge to the Energy Ombudsman, the independent ADR scheme approved by Ofgem. The Ombudsman's decision is binding on Manx Gas.
Manx Gas does not currently advertise a public live-chat option for residential customers. Use the online account, mobile app or contact form for written enquiries, or the phone line for anything urgent.