Digital channels
- Email: [email protected]
- Contact form: Online enquiry form
- Account: My Account portal
Customer service
Contact Manx Utilities
Every way to reach Manx Utilities customer service in the UK — general enquiries, prepayment, gas emergency, HomeCare, complaints, Welsh service, Relay UK textphone and the Energy Ombudsman complaint route.
Open Mon-Thu 8.30 a.m. to 5 p.m.; Fri 8.30 a.m. to 4.30 p.m. · check your tariff for the cost of calls to this prefix
At a glance
The Manx Utilities numbers that matter most
Manx Utilities is the contact for electricity, water and wastewater emergencies on the Isle of Man, not gas. If you smell gas, leave the property and call Isle of Man Energy on 0808 1624 444 (free, 24/7), the dedicated Manx Gas emergency line. The GB National Gas Emergency line (0800 111 999) does NOT cover the Isle of Man.
Every line you might need
Manx Utilities phone directory
Different queries route to different teams. Use the directory below to dial the right line first time and skip the in-line transfer.
| Department | Number |
|---|---|
| Customer service & general enquiries | 01624 687687 |
| Freephone (Isle of Man landlines) | 0808 1624 115 |
| Pay your bill by card | 01624 687675 |
| Electricity supply interruptions (24/7) | 01624 687687 |
| Water bursts & sewer flooding (24/7) | 01624 687687 |
| Evolt public EV charging support (Swarco UK) | 0808 281 3508 |
| International callers (UK and EU) | +44 1624 687687 |
| Online contact form | manxutilities.im/help-support/contact-us/ |
Power cut right now?
Lost power? Report it and check the live map
A power cut is fixed by your local network operator, not your supplier. Call 105 free, 24/7 (Northern Ireland: 03457 643 643), then report it so neighbours can see it on the live UK map.
In writing
Email, contact form & postal address
Postal addresses
Head office
Manx Utilities PO Box 177 Douglas Isle of Man, IM99 1PSComplaint not resolved?
Escalate free to the Energy Ombudsman
Manx Utilities is regulated under Isle of Man law, not by Ofgem. There is no GB Energy Ombudsman scheme on the island. Unresolved complaints are escalated to the Communications and Utilities Regulatory Authority (CURA), which reviews tariff decisions and publishes annual performance reports laid before Tynwald. The Isle of Man Government’s Office of Fair Trading also publishes consumer guidance for utility complaints.
Common questions
Contacting Manx Utilities — frequently asked questions
You can reach Manx Utilities customer service on 01624 687687, Mon-Thu 8.30 a.m. to 5 p.m.; Fri 8.30 a.m. to 4.30 p.m.. For a faster response outside hours, use the online account, the contact form, or the mobile app where available.
The Manx Utilities customer-service line is open Mon-Thu 8.30 a.m. to 5 p.m.; Fri 8.30 a.m. to 4.30 p.m.. Outside those hours the online account, the mobile app and the contact form all stay open, and a message sent overnight is usually picked up when the lines reopen. Two numbers never close: the National Gas Emergency line on 0800 111 999 and 105 for a power cut, both free and staffed 24/7 whoever supplies you.
Call 01624 687687 (Mon-Thu 8.30 a.m. to 5 p.m.; Fri 8.30 a.m. to 4.30 p.m.) and follow the voice menu — choosing the option for an existing-customer billing query, or saying "speak to an agent", usually reaches a human fastest. Lines are quietest early morning and mid-afternoon midweek. Have your account number and supply postcode ready so the adviser can pass security quickly.
It depends on the prefix. 0800 and 0808 numbers are free from UK landlines and mobiles. 03 numbers (such as 0330, 0333 or 0345) cost the same as a standard 01 or 02 call and are included in any inclusive minutes on your mobile or landline tariff, so they are effectively free for most callers. The National Gas Emergency line (0800 111 999) and the 105 power-cut line are always free, 24/7.
For life-threatening emergencies always call 999. For a gas leak, suspected carbon-monoxide release or damaged gas pipe, call the National Gas Emergency line on 0800 111 999 — free, 24/7, and covers every gas supplier in Great Britain (not just Manx Utilities). For a power cut, dial 105 to reach your local electricity network operator.
Yes — email Manx Utilities at [email protected]. Include your account number, supply postcode and a clear description of the issue so the team can route the message quickly.
First, raise the issue directly with Manx Utilities — by phone, email, contact form or online account. Keep written records of every notice and reply. If the complaint is not resolved within 8 weeks, or you receive a deadlock letter sooner, you can escalate it free of charge to the Energy Ombudsman, the independent ADR scheme approved by Ofgem. The Ombudsman's decision is binding on Manx Utilities.
Manx Utilities does not currently advertise a public live-chat option for residential customers. Use the online account, mobile app or contact form for written enquiries, or the phone line for anything urgent.