Contact npower
npower has ceased trading and its customer-service phone lines have been disconnected. If you were a customer, contact your new supplier (E.ON Next) — appointed by Ofgem under the Supplier of Last Resort scheme.
npower has ceased trading
Customer-service lines disconnected
npower no longer operates as a UK domestic energy supplier (ceased 1 January 2022). Phone numbers, online accounts and email addresses previously listed for npower are no longer monitored.
If you were a npower customer, your supply was transferred to E.ON Next under Ofgem's Supplier of Last Resort scheme. Contact them through their dedicated channels:
Common questions
Contacting npower — frequently asked questions
No — npower has ceased trading and its customer-service lines have been disconnected. Contact E.ON Next — your new supplier under Ofgem's Supplier of Last Resort scheme — for any account question.
Final npower bills are issued by the company's administrators, not by the SoLR. Contact the administrators directly — their details are usually published in the Companies House filings linked from the Ofgem cessation announcement. If the dispute is not resolved, the Energy Ombudsman remains the binding ADR route even after a supplier has ceased trading.