News (11/12/2018): One Select Energy has gone BustThis is the 8th Gas & Electricity supplier to go bust in 2018. It leaves 36,000 customers currently without a supplier. A new supplier has yet to be appointed. If you have any questions or would like to get a comparison you can call our advice center: 0345 130 8966 or request a callback from one of our helpline advisers. They're here tp help you and it's a free service (calls are charged at local rates).
One Select is a new energy company in the UK market from the same team who launched Energieflex in Holland in 2014, a major supplier in the Netherlands. They focus on fairness, simplicity, control and innovation.
One Select Energy Reviews
For a new supplier, One Select Energy has pretty positive reviews online. On Trustpilot, it currently has 410 reviews and an overall score of 71%, of which 50% rated the company excellent. It only has 16% bad reviews.
Firstly, the positive. 50% of customers rated One Select excellent. Generally customers were really happy with the low prices and telephone customer service. They claimed that there was no automated telephone service and that they could get through to a customer service agent quickly.
Once on the phone customer service agents were polite and efficient, managing to resolve the problems of the majority of customers.
Negative reviews seemed to focus on problems with switches with many customers unable to switch or having issues such as double billing during the changeover period. According to various customer reviews on Trustpilot, situations like this are not just an isolated event but common amongst those who complained about the company.
In fact, there were cases of customers switching again before their switch to One Select had been completed due to problems. Although each complaint is dealt with individually by a customer service agent on Trustpilot, customers also complained about unsympathetic customer care agents who failed to resolve their problems satisfactorily.
There were also many unhappy customers who tried to get in touch with One Select by email, only to get no response or to get a response days later. One customer said that he had been waiting three weeks for a response to his email. Only time will tell whether after more time operating One Select can maintain its standard of customer care and improve the ease of switching.
If you would like to login to your One Select online account to access your account without having to speak to someone over the phone, then you can do so by clicking below.
Unfortunately at the moment the online portal is the only way that you can manage your energy online with the company as they don't have a mobile app. However, you will find that various services are available in the portal such as:
- Manage your account
- Check your balance
- Monitor energy usage
- Set up a direct debit
Tariffs and Prices
One Select wants to keep its tariffs and prices simple. To that end, it only has one simple fixed-tariff with a competitive rate. The tariff is available as a duel fuel or single fuel tariff. The tariff is currently only available in England. It has no exit fees so you can leave whenever you like if you manage to find a better deal elsewhere.
Prices on the Secure Tariff are guaranteed for 12 months so customers can be sure that their bill won't become more expensive over time. It can be paid by direct debit and has online billing so that you can view and pay your bills online from the online account.
Below you can see the tariff label information (TLI) for One Select´s standard variable tariff:
|Region||Elec price per kWh||Elec yearly price||Standing Charge per day||TCR||Gas price per kWh||Gas yearly price||Standing Charge per day||TCR|
|North East EN||12.25p||£379.75||23.02||14.96p||2.66p||£332.50||23.02p||13.44p|
|North West EN||12.06p||£373.86||23.02||14.77p||2.66p||£332.50||23.02p||13.44p|
|Merseyside & N Wales||12.25p||£379.75||21.55p||14.79p||2.93p||£366.25||21.55p||14.35p|
|South East EN||12.06p||£373.86||25.85p||15.10p||2.75p||£343.75||25.85p||14.13p|
|South West EN||12.06p||£373.86||24.52p||14.95p||2.75p||£343.75||24.52p||13.98p|
Last Updated: April 2018
In order to get an accurate quote you can contact One Select on their website. However, to get a current personalised quote to see if you could save by switching supplier give us a call.
There is currently no energy mix data for One Select. However, by law all suppliers are obliged to publish this information annually so this information should shortly be made available.
Smart meters measure how much gas and electricity you’re using and show this to you on a digital display. They also send meter readings to your energy supplier; so you don’t have to do it manually. Smart meters are a fantastic way for customers to take control of how much they are spending and save money on their gas and electricity bills.
One Select aren’t currently installing smart meters for their customers but are planning to do so in the near future to conform with new legislation.
Customers who already have smart meters installed in their house or flat will be able to switch to One Select, but they will lose their smart meter functionality. This means that your smart meter will act like a traditional meter and you will need to send in a manual meter reading each month.
You can contact One Select Energy by phone, email or by post. You can also contact them via social media. To find out the best deals on offer, you can visit their website to get more infomation about how you can sign up.
If you'd like to contact One Select for general enquiries then you can contact them on the customer services telephone number below or login to your account.
Remember, in order to get a real comparison of how much you could save, give us a call or click here. To get a better idea about what they have to offer you, you can visit their website to get more infomation about how you can sign up.
One Select Contact
Please check with your provider if you don't know how much a call will cost.
0333 21 25 973
*Monday to Friday: 8:30am-5pm
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