Ceased trading · November 2021

Orbit Energy archive

Orbit Energy ceased trading on 25 November 2021. Its customers were transferred to Scottish Power under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2017 London

Ceased trading · 25 November 2021

Orbit Energy no longer supplies UK households

Energy-crisis failure — Orbit Energy could no longer meet wholesale costs when gas prices surged in autumn 2021. The price-cap mechanism prevented passing those costs to customers. Customers were transferred to Scottish Power under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2017

Years on the UK market

About

Who is Orbit Energy?

Registered as Orbit Energy Limited, Orbit Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in London, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Orbit Energy was founded in 2017. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

Orbit Energy is part of the Genie Energy (Newark, New Jersey, USA) group, which provides shared governance, financial backing and a broader pool of expertise in trading, hedging and regulatory work.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Who owns Orbit?

Ownership: Privately owned
Listed: No
Parent: Genie Energy (Newark, New Jersey, USA)

Timeline

Orbit Energy — key dates

A short timeline of the Orbit Energy brand — founding, milestones, regulatory events and the closure that brought it to an end.

2017
Orbit Energy launches its first energy tariff in December 2017, backed by US parent Genie Energy.
2019
Orbit Energy claims 100% renewable electricity via REGO certificates from October 2019 onward.
2021
Orbit Energy ceases trading in November 2021 during the energy-price crisis; Ofgem appoints Scottish Power as Supplier of Last Resort.

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Common questions

Orbit Energy — frequently asked questions

Energy-crisis failure — Orbit Energy could no longer meet wholesale costs when gas prices surged in autumn 2021. The price-cap mechanism prevented passing those costs to customers.

Existing customers were transferred to Scottish Power under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Orbit Energy statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (Scottish Power) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Orbit Energy transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Orbit Energy statement before paying.

You can complain about the conduct of Orbit Energy (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.