Ceased trading · January 2019

Our Power archive

Our Power ceased trading on 31 January 2019. Its customers were transferred to Utilita under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2016 About 38,000 customers at closure Scotland

Ceased trading · 31 January 2019

Our Power no longer supplies UK households

Supplier collapse — the non-profit model could not sustain operating costs in the increasingly competitive UK retail energy market. Customers were transferred to Utilita under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2016

Years on the UK market

Customers

About 38,000 customers at closure

Households served

About

Who is Our Power?

Registered as Our Power Energy Supply Limited, Our Power uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Scotland, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Our Power was founded in 2016. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Timeline

Our Power — key dates

A short timeline of the Our Power brand — founding, milestones, regulatory events and the closure that brought it to an end.

2016
Our Power is established with backing from the Scottish government as the UK's first non-profit energy supplier.
2019
Our Power ceases trading on 31 January 2019; Ofgem appoints Utilita as Supplier of Last Resort for all 38,000 customers.

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Common questions

Our Power — frequently asked questions

Supplier collapse — the non-profit model could not sustain operating costs in the increasingly competitive UK retail energy market.

Existing customers were transferred to Utilita under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Our Power statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (Utilita) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Our Power transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Our Power statement before paying.

You can complain about the conduct of Our Power (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.