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My Account & app login

Outfox Energy login

Sign in to your Outfox Energy account in seconds. View and pay bills, track gas + electricity usage, submit meter readings, manage your direct debit and message customer service — from the My Outfox portal or the web portal.

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Overview

How the Outfox Energy login works

The Outfox Energy login gives UK customers secure access to My Account on the web or the mobile app. Once you're in, you can view and pay bills, check past transactions, track usage, submit meter readings, manage direct debit dates, and message customer service without queueing on the phone.

You can sign in two ways: through the Outfox Energy web portal (best on a laptop or desktop) or through the My Outfox portal on your phone or tablet. Both share the same credentials — a single email and password gets you into either.

Step-by-step

Outfox Energy login for the first time

Follow these six steps once and the My Outfox portal will remember you from then on.

1

Download the My Outfox portal

Get the official Outfox Energy app from Google Play, the App Store or your device's app store. Avoid third-party download mirrors.

2

Create or register

Open the app and choose Register or Create account. Enter your email and create a strong password (at least 12 characters, mixed case + a symbol).

3

Enter your account number

Provide the account number printed on a recent Outfox Energy bill, plus your supply postcode. Outfox Energy matches these against your supply on the MPAN/MPRN register.

4

Verify your email

Click the verification link in the confirmation email. Check Spam, Junk and Promotions if it does not arrive within five minutes.

5

Sign in

Return to the app or web portal and sign in with your email and password.

6

Enable biometric login

Switch on Face ID, fingerprint or a PIN inside the app settings to skip the password on future sign-ins.

Open the Outfox sign-in page

Resolve issues quickly

Common My Outfox portal login problems

Most Outfox Energy sign-in errors fall into one of five buckets. Walk through the matching row below before contacting support.

Did not receive the verification or password-reset email

Possible causes

  • Wrong email address used at sign-up
  • Email landed in Spam, Junk or Promotions
  • Corporate or ISP filter blocked delivery

How to fix it

  1. 1 Search your mailbox for "Outfox Energy"
  2. 2 Check Spam, Junk and Promotions folders
  3. 3 Add the sender to your safe-senders list
  4. 4 On a work email, ask IT to whitelist the supplier domain
  5. 5 Still nothing? Call support with your account number

Account number or MPAN/MPRN not recognised

Possible causes

  • Wrong reference entered
  • Typos (O vs 0, extra spaces)
  • Bill belongs to a different property or supply

How to fix it

  1. 1 Use the number labelled "Account number" exactly as printed on a recent bill
  2. 2 For meter-point lookup, the 13-digit MPAN (electricity) sits on the left of your bill; the 6-10-digit MPRN (gas) on the right
  3. 3 Strip spaces, hyphens and trailing dots
  4. 4 Photograph the bill and ring customer service if it still fails

Saved credentials stopped working after an app update

Possible causes

  • The update invalidated the saved session token
  • Forced password rotation by the supplier

How to fix it

  1. 1 Sign in again with email and password
  2. 2 Reset your password from the login screen if needed
  3. 3 Re-enable biometric login (Face ID or fingerprint) after the new sign-in

Two-factor or verification code never arrives

Possible causes

  • Phone number on file is out of date
  • Mobile-network SMS-gateway delay
  • Filters blocking short-code SMS

How to fix it

  1. 1 Check the phone number stored on your account
  2. 2 Request a voice call instead of an SMS if offered
  3. 3 Switch to an authenticator app if supported
  4. 4 Wait a couple of minutes; codes occasionally arrive late

Multiple supply points linked to one login

Possible causes

  • Same email used for several supplies
  • Moved house and old supply still attached

How to fix it

  1. 1 Use the in-app property switcher
  2. 2 Ask Outfox Energy to detach the old MPAN/MPRN from your profile
  3. 3 Confirm the active supply before paying so the right bill is settled
Still stuck? Contact Outfox Energy support on 0800 103 2702 (Mon-Fri, 9 a.m. to 5 p.m.).
Save up to £300 per year
Login is just half the story

A smooth sign-in won't fix a bad tariff with Outfox.

A great app makes managing your account easier, but the real saving comes from being on the right tariff. UK households can save up to £300 per year by switching to a supplier that fits their actual usage.

Compare UK suppliers

Common questions

Outfox Energy login — frequently asked questions

Download the official My Outfox portal from your phone's app store (or open My Account on a desktop). Choose Register if you don't yet have a login, enter your email and create a password, then provide the account number printed on a recent Outfox Energy bill plus your supply postcode. Confirm your email via the verification link and you're in. Most apps then offer biometric login (Face ID or fingerprint) for faster sign-ins after.

Tap Forgot password? on the login screen of the app or My Account, and enter the email you used at sign-up. A reset link arrives within a minute or two. If it doesn't, check Spam and Promotions, then ring Outfox Energy support on 0800 103 2702.

Most UK domestic suppliers let you view and download bills, submit meter readings, pay invoices (saved card or direct debit), track usage, change your tariff, update payment dates, manage paperless billing, message customer service and apply for the Warm Home Discount where you qualify. Push notifications alert you when a new bill is issued or a payment goes through.

The My Outfox portal is published on the official Google Play and Apple App Store channels and uses HTTPS plus token-based authentication. Enable biometric login (fingerprint or Face ID) and a screen-lock on your device for an extra layer of protection. Outfox Energy support will never ask for your password by email, SMS or phone — anyone who does is a scammer.

Yes. If you have several supplies (a holiday home, a buy-to-let, a small business on a separate meter), most suppliers let you link them all to one login and switch between them inside the app. If your old supply is still listed after a move, contact Outfox Energy so the MPAN/MPRN is detached from your profile and you stop seeing bills that aren't yours.