Ovo Energy Contact: Who to contact and how
Find OVO Energy contact details here so your questions can get answered as quickly as possible. Sift through the numbers in our quick reference table below or read on if you need more information about potential queries.
How do I contact OVO Energy by phone?
Here’s a quick reference guide to all of the supplier’s published contact numbers.
|Department||UK Contact Number||Opening hours|
|General Enquiries (Pay monthly)||0330 303 5063||Monday to Friday 8am-6pm|
|Complaints Helpline||0330 102 7517||Monday to Friday 8am-6pm; Saturday 9am-1pm|
|CORGI HomePlan Complaints Line||0800 085 0845 (Option 3)||Monday to Friday 9am-5pm|
|Press Office||0203 697 6375||Monday to Friday 8am-6pm|
|Energy Fund||01752 507703||Monday and Wednesday: 9am-5pm; Tuesday and Thursday: 9am-6:30pm; Friday: 9am-4:30pm|
Phone numbers last checked on 13/5/2021. These phone numbers are provided in good faith using publicly available information for illustrative purposes only.
OVO Energy contact for general enquiries
If you are an existing customer with the supplier, you may want to enquire about your account information, bills or payment schedules. In the sections below you can find the relevant OVO energy contact information for general queries.
General enquiries about your account
All customers enquiring about their accounts, including access requests for personal information, bill queries, details about payment methods and any other miscellaneous queries, can use the supplier’s online email form. Just fill in your contact details, type in your message and hit the green “submit” button.
If you pay for your gas and electricity bills monthly (as opposed to quarterly or on receipt of the bill), you may also contact OVO Energy on 0330 303 5063. Representatives are available Monday through Friday from 8am to 6pm.
Since former Peterborough Energy customers are supplied by Ovo Energy, they can also call the above contact number for any general or account enquiries.
General enquiries via BSL (British Sign Language)
If you are hard of hearing, a British Sign Language interpreter from SignVideo can help you manage your energy bills and payments. This is a free service provided by OVO - available from Monday to Friday between 9am-5pm.
Follow the three simple steps below to start communicating with your interpreter on SignVideo:
- Click this link to connect.
- Download the SignVideo Live plug-in and create an account.
- Tell your interpreter in sign language how OVO can help you. The interpreter will then feed your question back to the supplier and relay responses to you.
Enquiries about the OVO Foundation
If you have a question about OVO’s charity, the OVO Foundation, head to the provider’s contact page, fill out the form and hit the white “Send message” button.
Enquiries about the OVO Energy Fund
The OVO Energy Fund was designed to help its customers avoid fuel poverty. If you have any questions about the scheme or about an application you have made, contact Citizens Advice on 1752 507703 (Monday and Wednesday: 9am-5pm; Tuesday and Thursday: 9am-6:30pm; Friday: 9am-4:30pm).
OVO Energy contact for PAYG customers
OVO Pay As You Go (PAYG) energy is provided by a subsidiary Pay As You Go branch under the name Boost Energy. New and existing customers can contact OVO’s PAYG subsidiary via any of the numbers below (lines open Monday to Friday: 8am-6pm; Saturday: 9am-1pm):
- From landlines: 0330 102 7517
- From mobiles: 0117 332 3728
Contact OVO Energy when moving home
Whether you are moving into a new home and want your energy supplied by OVO or moving out of an OVO-supplied home, your contact channel will differ. Below we highlight the relevant contact information for both scenarios.
Moving out of an OVO-supplied home
If you are now moving out of a home that is supplied by OVO, you must notify the supplier by logging into My OVO - your online portal. To find out how to log in, or for troubleshooting help, head to our OVO Energy Login guide.
Once logged in, go to the “change of address” section and follow the instructions on the screen to completion.
Please note that you will not be able to take your existing account with you to your new home. If you would like to stay with the supplier, you must close your account and open a new one registered with your new address.
Moving into a new home
If you are moving into a new home and would like your energy supply from OVO, you will have to open a new account with the supplier. To do so, get a quote from the supplier’s site and follow the purchase process.
OVO Energy contact for complaints
If you would like to issue a complaint regarding a service or product, you will have to direct it to the arm of the supplier that has delivered the service your complaint relates to. The sections below contain the relevant OVO Energy contact information for complaint submissions.
If your gripe relates to your gas and electricity supply and you have a standard credit meter or smart meter, you ought to submit your complaint directly to the provider. There are a few different ways to do this:
- Email: Send your complaint by email to [email protected].
- Online form: Fill in the supplier’s online complaints form.
- Telephone: If you prefer to send your complaint verbally rather than in writing, speak to a customer agent by calling on 03303 035 063 (Monday to Friday: 8am-6pm).
- Write a letter: You may find it easier to express your complaint in a letter to OVO Energy, Temple Quay, 1 Rivergate, Bristol BS1 6ED. This could be the best OVO Energy contact channel to resolve your complaint if you wish to enclose other supporting material, such as copies of your bills.
Any complaint submitted to the supplier will be handled, initially, by a customer service agent. If the issue cannot be resolved, the complaint will be directed to the Escalated Complaints Team.
Boiler cover complaints
If you have purchased boiler cover through the supplier, your policy will, in actual fact, be between you and CORGI HomePlan. If you have a complaint about any of the services delivered as part of your boiler cover, including the annual boiler service, boiler repair or replacement, you must submit it to CORGI.
You can submit a complaint via the following:
- Email: Send your complaint to Corgi by email to [email protected].
- Telephone: 0800 085 0845 (Option 3) (Monday to Friday: 9am-5pm).
- Write a letter: If you prefer to express your complaint in writing, with or without enclosing any supporting material, post it to CORGI’s registered office: CORGI HomePlan, 1 Masterton Park, South Castle Drive, Dunfermline, KY11 8NX.
Pay As You Go customers must submit complaints to Boost Energy through any of the following channels:
- Email: Write your complaint and email it to Boost at [email protected].
- Online form: It’s the same online form that you would use to submit any queries regarding your PAYG tariff.
- Telephone: Call on 0330 102 7517 (Monday to Friday: 8am-6pm; Saturday: 9am-1pm).
- Write a letter: Send your complaint by letter to Boost’s registered office at the following address: Boost Power, 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
OVO Energy emergency contact number
For gas emergencies or Pay As You Go meter emergencies, please get in touch via the following OVO Energy contact channels.
If you think you might have a gas leak or can smell gas in your home, please contact the National Gas Emergency hotline on 0800 111 999. Before doing so, open all the doors and windows to let the gas escape, switch off your gas appliances, and turn your gas off at the isolation switch.
You must wait outside for the gas safe registered engineer to arrive and don’t go back in until you’ve got the all-clear.
PAYG meter emergency
For any emergency issues regarding your PAYG meter or supply, including if you have lost your payment key for top ups, or if your supply has been cut off and will not turn back on, call the Boost Energy emergency line below on 0330 102 7517 (Monday to Friday: 8am-8pm; Saturday: 9am-1pm)
OVO Energy contact for new customers
For potential customers interested in the supplier’s gas and electricity tariffs, the appropriate OVO Energy contact channel is the supplier website. There is no dedicated phone line for customer switches and tariff quotes.
Further detail about OVO’s three Home Energy Plans can be found in our OVO Energy Tariffs guide.
OVO Energy contact on social media
OVO Energy is active and responsive on its social media pages. If you feel more comfortable on these platforms, they are viable means of contact.