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Ovo Energy Contact: Emails and Phone Numbers

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Ovo Energy contact channels are mainly online, as they encourage self-sufficiency. That’s why you won’t find a long list of different phone numbers and emails. Find all the links here to get your question answered by Ovo Energy as quickly as possible.

Ovo Energy Contact Number: Existing Customers

If you’re an Ovo customer, you may have a range of questions regarding your account. You may want to ask them about a bill that appears unusually high, or perhaps you want to submit a meter reading. Whatever your motive for contacting Ovo Energy, ensure you get in touch with the right department to get you what you need without hanging about.

Company information about Ovo Energy

If you want to know a bit more about Ovo Energy, its services and how it’s performing compared to its competitors, take a look at our Ovo Energy guide by clicking the button below.

General enquiries about your Ovo Energy account

If your enquiry is about your account, the best Ovo Energy contact channel is their online email form. Just fill in your contact details, type in your message and hit the green “submit” button.

ovo energy online form

If you pay for your gas and electricity bills monthly (as opposed to quarterly or on receipt of the bill), you have the added option of an Ovo Energy contact number.

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General enquiries for pay monthly customers
Please check with your provider if you don't know how much a call will cost.
0330 303 5063
*Monday to Friday: 8am-6pm

If you're hard of hearing, a British Sign Language interpreter from SignVideo can help you manage your energy bills and payments. It’s a free service available from Monday to Friday between 9am-5pm.

 

Follow these three simple steps below to start communicating with your interpreter on SignVideo:

STEP 1: Click this link to connect.

STEP 2: Download the SignVideo Live plug-in and create an account.

STEP 3: Tell your interpreter in sign language how Ovo Energy can help you. The interpreter will then feed your question back to Ovo and vice versa.

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General enquiries about the Ovo Foundation

If you have a question about Ovo’s charity, the Ovo Foundation (as detailed in our Ovo Energy main guide), head to its contact-us page, fill out the form and hit the white “Send message” button.


Top up your prepayment meter

If you have a prepayment meter with Ovo Energy, i.e. a Pay as You Go (PAYG) meter, there are different ways to top it up with credit. Our PAYG guide tells you how to do this, along with an introduction to the “smart PAYG meter”. Ovo Energy has developed this concept to help its PAYG customers top up and track their usage.

Customers who were with Ovo Energy will know that its PAYG tariff is now managed by Ovo’s sister company, Boost Power. This is the company you should contact for any queries regarding your PAYG meter, be it a smart or regular one. Pick one of the following ways to contact Boost to get your question answered quickly and accurately:

1. Email Boost via their online form

Simply fill out the online form with your contact details, type in your message and hit the black “submit” button.

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2. Telephone Boost

New and existing customers can give Boost Power a call to get any PAYG questions answered promptly:

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Boost PAYG Team
Please check with your provider if you don't know how much a call will cost.
0330 102 7517 (calling from a landline) or 0117 332 3728 (calling from a mobile)
*Monday to Friday: 8am-6pm; Saturday: 9am-1pm

3. Reach out to Boost on social media

Boost’s most active social media pages, Facebook and Twitter, are two platforms which allow you to contact them with your query.

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4. Boost Forum

While the Boost Forum isn’t itself a contact channel, it’s a place where you can look for the answer to your question if it has been asked previously by an Ovo customer. However unique you think your question is, you may be surprised to discover that someone else has had the same problem and asked how to solve it.

If you can’t see your question on the forum, feel free to leave your question and await a response. You’ll get a notification by email once someone has replied.


Complaints

If you have a complaint to make, remember that your point of contact depends on the company that has delivered the service your complaint relates to. You’ll remember from our Ovo Energy guide that the Ovo group is pretty big, so don’t assume that all services and products are provided by one branch.

Let’s look at each branch of services delivered by Ovo Energy, either directly or indirectly, and find out who you should contact to submit a complaint.

Ovo Energy complaints

If your gripe relates to your gas and electricity supply and you have a standard credit meter or smart meter, you ought to submit your complaint directly to Ovo Energy. There are four different ways to do this.

  1. Online form - You have already seen what the online form looks like. It’s the same one you’d fill out to answer a general enquiry. Instead of asking a question, detail your complaint in the last box and wait for a response.
  2. Email -Send your complaint by email to hello@ovoenergy.com
  3. Telephone -If you prefer to send your complaint verbally rather than in writing, speak to an Ovo Energy customer agent by calling them on the number below:
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Ovo Energy complaints helpline
Please check with your provider if you don't know how much a call will cost.
03303 035 063
*Monday to Friday: 8am-6pm

  1. Write a letter: You may find it easier to express your complaint in a letter. This could be the best Ovo Energy contact channel to resolve your complaint if you wish to enclose other supporting material, such as copies of your bills. Ovo Energy’s Bristol office is where you should post it to.

CORGI HomePlan policy complaints

You’ve searched for the best boiler cover for your home and you decided to go through Ovo Energy. If this is the case, it won’t be Ovo that will be providing you with insurance cover. The policy will be between you and CORGI HomePlan.

You may have taken out insurance with CORGI to cover the costs of an annual boiler service, boiler repair or replacement, or even plumbing and electrics. If you have a complaint about any services delivered by CORGI, you should submit it to them, irrespective of the fact that Ovo Energy was your initial point of contact to get your policy set up.

To make a complaint about your CORGI HomePlan policy, choose one of the three following ways:

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CORGI HomePlan Complaints Line
Free from the UK, business phones may be charged.
0800 085 0845 (Option 3)
*Monday to Friday: 9am-5pm

  1. By telephone:
  2. By email: Send your complaint to Corgi by email to customercare@corgihomeplan.co.uk
  3. By post: If you prefer to express your complaint in writing, with or without enclosing any supporting material, post it to CORGI’s registered office: CORGI HomePlan, 1 Masterton Park, South Castle Drive, Dunfermline, KY11 8NX.

CORGI HomePlan states on its website that it aims to send you a “final response letter” within 8 weeks of the date your complaint was received. If you are unhappy with the response received, asking Utilities ADR to offer a dispute resolution service. This is a scheme which helps resolve disputes about ‘non-regulated’ matters between you and Corgi. It’s free to use. The process is as follows:

STEP 1: Lodge your complaint online to Utilities ADR.

STEP 2: After 2 days your complaint is assessed and passed to Corgi, which has 28 days to confirm whether it wishes to defend or settle the complaint.

  • If Corgi agrees to settle, it has 28 days to implement the agreed remedy suggested by Utilities ADR (e.g. to pay you compensation).
  • If Corgi chooses to defend the complaint, it has 7 days to submit its defence.

STEP 3: Utilities ADR’s Adjudicator’s office will then compile a ‘Complete Complaint File’ and will submit its final determination to you and CORGI within 90 days.

Boost complaints

If you have a prepayment meter and its installation in your home was managed by Ovo Energy, remember that your PAYG tariff is being managed by Boost Power, Ovo’s sister company. If you have a complaint to make about your prepayment meter or your respective PAYG tariff, submit it to Boost Power. You can do this by one of five ways:

  1. Fill in Boost’s online form: It’s the same online form that you would use to submit any queries regarding your PAYG tariff.
  2. Send an email: Write your complaint and email it to Boost at hello@boostpower.co.uk
  3. Call Boost: Speak to a human being and explain your gripe:
blue telephone

Boost Power Complaints Helpline
Please check with your provider if you don't know how much a call will cost.
0330 102 7517
*Monday to Friday: 8am-6pm; Saturday: 9am-1pm

  1. Write to Boost: Send your complaint by letter to Boost’s registered office at the following address: Boost Power, 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
  2. Visit Boost’s office: Before you head to Boost Power’s office, we advise you to call them or email them and agree on a time when you can come in to discuss your complaint. Otherwise, they may not be able to attend to you and you’ll have wasted a journey. To get there, put the above address in your GPS platform, such as Google Maps, and get the fastest and easiest directions.

Moving Home with Ovo Energy

Moving house doesn’t have to be stressful if you know how to prepare for it in advance. This includes taking opening and closing meter readings. Then there are a host of people and organisations you’ll need to inform about your change of address.

Whether you’re moving into a new home that you want to be supplied by Ovo or moving out of one that was, your Ovo Energy Contact channel will differ. Let’s have a look at both scenarios so you know who you should inform.

A. You’re moving into a new home

This covers the scenario when you will be moving into a new house that you want to be supplied by Ovo Energy. Simply Google “Ovo Energy Moving Home” and the first link will take you to a page where you can confirm your new address and get a quote. Just enter your postcode and hit the white “I’m moving in” button.

ovo homepage moving in

B. You’re moving out of an Ovo-supplied home

This covers the scenario where you were a customer of Ovo Energy but you're now moving out of the home they were supplying. To let them know, simply log into My OVO - your online portal - and go to the relevant “change of address” section and follow the instructions on the screen. To find out how to log in, head to our Ovo Energy Login guide by clicking the button below:


You may want to contact Ovo Energy about a press publication they’ve made, or perhaps you have a suggestion for an article you think they should publish. For all media-related enquiries, contact Ovo Energy’s press office.

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Press Office for Ovo Energy
Please check with your provider if you don't know how much a call will cost.
0203 697 6375
*Monday to Friday: 8am-6pm
Email: media@ovoenergy.com


Ovo energy emergency contact number

Your emergency could relate to either a gas leak or a prepayment meter not working. Let’s find out who you should contact in either scenario.

Gas leak emergency

If you think you might have a gas leak due to a strange sound or a smell of gas in your home, your first action shouldn’t be to contact Ovo straight away. Instead, follow the four steps below in this order:

STEP 1: Open all the doors and windows to let the gas escape.

STEP 2: Ensure your gas appliances are switched off and turn your gas off at the isolation switch.

STEP 3: Call the 24 hour National Gas Emergency hotline on 0800 111 999.

STEP 4: Wait outside for the gas safe registered engineer to arrive and don’t go back in until you’ve got the all-clear.

Protect your home and your family from a gas leak. See our boiler maintenance tips.

PAYG meter emergency

You may have topped up your prepayment meter but your supply has turned off and will not turn back on again. You may have even lost your payment key or the card used to top it up and need a replacement from Boost Power. For any emergency issues regarding your PAYG meter or supply, call Boost Power’s emergency line.

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Boost Power Emergency Helpline
Please check with your provider if you don't know how much a call will cost.
0330 102 7517
*Monday to Friday: 8am-8pm; Saturday: 9am-1pm


Priority Services Register

If you’re struggling to pay your gas and electricity bills to Ovo Energy, you can avoid having your supply cut off if you qualify for the Priority Services Register (PSR). This is a free service offered by Ovo Energy for customers who qualify.

To apply for Ovo Energy’s PSR scheme, you can download an application form and send it back. Simply enter your postcode and account number and hit the blue “Submit” button.


Ovo Energy Fund

The Ovo Energy Fund was designed to help its customers avoid fuel poverty. The energy supplier offers to clear or reduce its customers’ arrears accumulated from unpaid gas and electricity bills. Find out more about it and how to apply by clicking the button below.

If you have any questions about your application for the Ovo Energy Fund, contact Citizens Advice at their Plymouth branch:

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Ovo Energy Fund - Citizens Advice Plymouth
Please check with your provider if you don't know how much a call will cost.
01752 507703
*Monday and Wednesday: 9am-5pm; Tuesday and Thursday: 9am-6:30pm; Friday: 9am-4:30pm

Or write them a letter: Citizens Advice Plymouth, 3rd Floor Cobourg House, Mayflower Street, Plymouth, PL1 1QX

Opening times: Face to face drop-in service for their Debt Advice Service is available Monday to Friday, 9am-1pm.


Contact Ovo Energy as a new customer

If you’re not an Ovo customer but are interested in their gas and electricity tariffs, the appropriate Ovo Energy contact channel is online. They don’t have a phone line dedicated to explaining their three main tariffs.

For further detail about Ovo’s three Home Energy Plans, see our Ovo Energy Tariffs guide. Just click the button below.


Contact Ovo Energy as a business customer

Ovo Energy is not taking any more business customers. (See our Ovo Energy main guide for further detail on this.) If you’re running a business or are responsible for its energy supply, remember that switching your business energy tariff is easy. There are lots of business energy suppliers to choose from, so shop around.

The most suitable supplier for your company is one that tailors its tariff according to your business’ size and sector. Whether you’re working in a restaurant, salon, retail shop or any other sector, your supplier should work with you to bring your energy bills down. This could include, among other things, offering you a business smart meter to track your usage.

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Call Selectra For Business Energy Deals

Get cheap energy to reduce your outgoings and increase your net profit.

Ovo Energy contact on social media

Ovo Energy is active and responsive on their social media pages. If you feel more comfortable on these platforms, they’ll be your favourite means of contact.

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Ovo Energy contact via the app

Ovo Energy’s smartphone app has several functions to make life easier for its customers. This includes an Ovo Energy contact option to get your questions answered quickly. The app is available for download on the App Store and Google Play:

GOOD TO KNOW:The Ovo Energy smartphone app is proving to be popular among Ovo customers. It’s rated 4.6 stars by users on both the App Store and Google Play. In addition to the Ovo Energy contact option, it allows you to submit your meter readings, track how much energy you’ve used and calculate how much you’re likely to spend, helping you budget for your gas and electricity bills.


Ovo Energy Contact Number: Quick Reference Table

Here’s a quick reference guide to all Ovo Energy’s published contact numbers:

Department UK Contact Number Opening hours
Ovo Energy General Enquiries 0330 303 5063 Monday to Friday 8am-6pm
Boost PAYG Meters 0330 102 7517 or 0117 332 3728 Monday to Friday 8am-6pm; Saturday 9am-1pm
Boost Power Complaints Helpline 0330 102 7517 Monday to Friday 8am-6pm; Saturday 9am-1pm
Boost Power Emergency Helpline 0330 102 7517 Monday to Friday 8am-6pm; Saturday 9am-1pm
Ovo Energy Complaints Helpline 0330 303 5063 Monday to Friday 8am-6pm
CORGI HomePlan Complaints Line 0800 085 0845 (Option 3) Monday to Friday 9am-5pm
Ovo Energy Press Office 0203 697 6375 Monday to Friday 8am-6pm
Ovo Energy Fund 01752 507703 Monday and Wednesday: 9am-5pm; Tuesday and Thursday: 9am-6:30pm; Friday: 9am-4:30pm