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Ovo Energy Fund: How to Apply in 2019/20

money next to ovo energy logo

The Ovo Energy Fund is a debt support fund created to help its customers reduce their arrears on gas and electricity bills. If you’re an Ovo customer, it can help you regain financial independence and stability. Find out how you can get your arrears cleared and start a clean slate with the Ovo Energy Fund.

Ovo Energy Fund explained

Let’s clear up what the Fund is exactly, how much you can expect to get and how you can get it.

Why the Ovo Energy Fund?

The central objective of the Fund is to help pull Ovo Energy customers out of fuel poverty. This is a growing problem that requires EU-wide solutions. Ovo Energy plays its part by offering customers the opportunity to reduce or clear their arrears in unpaid energy bills.

How do I get the money?

  1. You will need to apply for the Ovo Energy Fund. (Find out if you’re eligible below.)
  2. Your application will be assessed by the Plymouth branch of the charity Citizens Advice.
  3. While your application is being assessed, Ovo will set up a 1-hour telephone appointment for you with a Citizens Advice advisor to discuss your options on reducing your debt. This could include energy efficiency measures at home.
  4. If your application is successful, Citizens Advice will be in touch within four to six weeks from the date you submitted your application and payment will be made directly into your OVO account.

Am I eligible for the OVO Energy Fund?

woman sitting on magnifying glass

You will be eligible to benefit from the Ovo Energy Fund if you fulfil the following criteria:

  • You're a current Ovo Energy customer.
  • You have a debt on your gas or electricity account of at least £15
  • You have an annual household income of £16,190 or below.
  • You can provide a valid reason as to why you can’t pay off your debt.

How can I apply to the OVO Energy Fund?

Just click the button below and follow the instructions on the screen.

Apply Now


What questions will be asked in the application form?

You will be required to answer yes or no to the following questions. Those marked with a red asterisk are obligatory.

  1. Do you believe the debt is due to a fault on OVO Energy's part?*
  2. Have you received the OVO Energy Fund in the last two calendar years?
  3. Is your outstanding balance with OVO Energy more than £150?*
  4. Is your debt with OVO Energy older than 90 days?*
  5. What is the income of all household members?*
  6. Do you meet any of the following criteria?* (This refers to you or someone in your household):
  • Is of pensionable age.
  • Receives disability living allowance, personal independence payments and/or attendance allowance.
  • Is in the support group of ESA.
  • Receives the limited capability for work element.
  • Has a terminal illness.
  • Spends 10% or more of your household income (minus housing benefit/universal credit housing element and council tax support) on fuel bills.
  • None of the above.
  1. Your Details:
    • Account number - find it on your Ovo Energy bill.
    • Title, first name, surname, date of birth, address, contact number, secondary contact number, email address.
    • How did you hear about the OVO Energy Fund?
    • Any other comments?
    • I give consent for Citizens Advice Plymouth to get in touch via text/voicemail.
POINTS TO NOTE
  • We recommend you use the “Any other comments” section to add more detail that could help support your application. This could include further detail about your difficulty in paying off your arrears.
  • The second question is asked because if your application for the Ovo Energy Fund is successful, you may have to wait two years before you can reapply. However, if it’s not successful, you can apply again whenever you like.
  • If you’re having trouble completing the application form, which may be due to learning difficulties, infirmity, etc., you can ask a third person to help you on the condition they write their details in the relevant section to confirm that they filled in the form with you.
  • Terms and conditions apply.

How else can Ovo Energy help me pay my bills?

If you’re an Ovo customer struggling to pay your gas and electricity bills, regardless of whether or not you’re in arrears, call them straight away. Find their number on our Ovo Energy Contact guide.

Ovo Energy Contact Guide

They can help work out a payment plan with you. If you do fall into debt and it continues to increase, Ovo can fit a prepayment meter at your home. As you’ll be topping up your meter in advance of usage, this will help you avoid falling into debt in the future.

You can still manage your usage using Ovo’s Smart PAYG+ app. Find out more about this in our Ovo Energy Tariffs guide. Click the link below.

Ovo Energy Tariffs Guide


Who else can help me pay my energy bills?

happy man

There are charities and government organisations that can provide you with financial assistance. You’ll find all the details in our guide to government schemes, grants and aid. These include the following:


How do I get in contact regarding my application for the Fund?

If you have any questions about your application for the Ovo Energy Fund, contact Citizens Advice directly.

blue telephone

Citizens Advice Plymouth
Please check with your provider if you don't know how much a call will cost.
01752 507703
*Monday and Wednesday: 9am-5pm; Tuesday and Thursday: 9am-6:30pm; Friday: 9am-4:30pm

If you prefer to write to them or meet them in person, find their address and contact details below:

Opening times: Face to face drop-in service for their Debt Advice Service is available Monday to Friday 9am to 1pm.

Webchat: Citizen's Advice Chat