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Moving home with OVO 2026

OVO Energy moving home

Submit the OVO moving form at least 48 hours before your move date, take a final meter reading on the day, and either keep your tariff at the new address or close the account. Selectra walks you through the right form, the £75 / £100 per-fuel exit-fee trap on fixed deals, smart-meter and Boost handovers, and what to do if your refund is late.

Pick your route 0330 303 5063

0330 303 5063

OVO Home Move team (Mon-Fri 9am-5pm)

48h

Minimum notice before your move date

£75 / £100

Per-fuel exit fees on 12-month / 24-month fix

7 days

To receive your final bill and any credit refund

Every OVO customer must notify the supplier before moving out — regardless of tariff, meter type or whether you rent or own. The fastest way is the online moving form; alternatively call the Home Move team on 0330 303 5063 (or Boost on 0330 175 9669 for prepayment). For other questions, see our OVO contact page or the main OVO provider guide.

Two ways to handle the move

Take your tariff with you, or close the account?

There are two paths when you move home with OVO. Keeping the tariff at your new address is the only way to leave a fixed deal mid-contract without paying an exit fee. Closing the account lets you shop around — but watch the £75 or £100 per-fuel charge on the 12-month and 24-month fixed deals.

Take your OVO tariff with you

no admin · no exit fee

When it fits — You are happy with your current OVO deal and your new property is supplied by OVO, or OVO can take over the supply at the new address. Works on Simpler Energy, the 12-month fix, the 24-month fix and Drive Anytime — even mid-contract.

How it works — You notify the OVO Home Move team, give closing readings at the old place and opening readings at the new one. Your direct debit and tariff continue uninterrupted; if the new property uses materially more energy, OVO gives you at least 10 working days notice before adjusting the monthly amount.

Your next step

Submit the online OVO moving form or call 0330 303 5063 at least 48 hours before your move date. No exit fee applies as long as the supply stays with OVO.

Process chain: You → OVO Home Move team

Close your OVO account

final bill · possible exit fee

When it fits — You want to leave OVO entirely, or your new property is on a different supplier and you would rather shop around. You still must notify OVO before you leave the old address — the deemed contract liability stops the day you officially move out, not the day you stop paying.

How it works — You give a final reading and a forwarding address. OVO closes the account, issues a final bill within 7 working days and refunds any credit balance to your bank by BACS. Fixed tariffs charge up to £75 per fuel on the 12-month fix and £100 per fuel on the 24-month fix if you close mid-contract.

Your next step

Check your tariff small-print first. If an exit fee applies and your contract is close to ending, it is often cheaper to keep OVO until the deal expires (use the 49-day exit-fee waiver), then switch.

Process chain: You → OVO, then new supplier → OVO

Before you open the form

Information you will need to submit

Have these to hand and you can complete the moving form in one sitting. Missing any of them and the Home Move team will come back to you, delaying the change of supply by several days.

Your personal details

Full name, date of birth, telephone and email. The form asks both for the account holder and any joint account holder.

Your moving date

The exact day you hand back the keys or take possession. OVO wants this 48 hours in advance; earlier is better and avoids holiday-period back-up.

Final meter readings

Take a clear photo of the meter on the day you leave. If you skip this, OVO estimates usage or accepts the new occupant's reading — which is sometimes higher than reality.

Forwarding address

For your final bill and any credit-balance refund. Tenants moving to a property already on OVO also need to declare the MPAN of the new supply point.

New occupant's name

So OVO can move your tenancy off the account. Without this, you risk being billed for someone else's usage during the handover under a deemed contract.

Prepayment / Boost balance

If you are on Boost or a smart PAYG meter, OVO needs the current debt or credit balance and any emergency-credit position. Boost specifically is handled on 0330 175 9669.

Selectra expert

Which moving scenario applies to you?

Four common situations, four specific tactics. Find the one closest to your move and read the actionable steps — what to do, what to avoid and where the £75 / £100 per-fuel exit-fee trap usually catches people out.

OVO customer on the 12-month or 24-month fix

fixed tariff · exit-fee risk

Best fit if — You hold an active OVO fixed tariff and you want to keep it at the new property — moving the tariff is the only way to legally leave a fixed deal mid-contract without paying the £75 or £100 per-fuel exit fee.

Skip if — You ask OVO to close the account at the old address and switch to a new supplier at the new one — the exit fee on the old fixed deal applies. If your fix ends within 60 days, wait for the renewal letter, use the 49-day exit-fee waiver and switch then.

What you'll actually get

Same unit rate, same standing charge, same monthly direct debit at the new address. If the new property uses materially more kWh, OVO gives you 10 working days notice before nudging up the direct debit. No paperwork beyond the moving form.

The cleanest financial path for fixed-tariff customers. Always confirm in the form that you want to move the tariff, not close the account; the two options look similar online but trigger different back-office workflows.

Smart Pay As You Go / Boost household

Smart PAYG · meter-side handover

Best fit if — You have an OVO smart meter (credit or PAYG) or a Boost prepayment meter. Submit your closing reading through the moving form and leave the in-home display behind for the new occupant — it is paired to that property's meter, not to you.

Skip if — The display is missing or your meter is non-smart. Call Boost on 0330 175 9669 — for non-smart prepayment, you may need a manual key/card swap before the new tenant moves in.

What you'll actually get

Final smart reading sent automatically to OVO; a manual reading on the day acts as a backup against any DCC delay. Any credit on the meter is refunded to your bank by BACS to the forwarding address.

Smart meters make the handover almost paperless — but a manual reading on the day is still your insurance against billing disputes.

Tenant moving in or out of an OVO-supplied home

rental · landlord notification

Best fit if — You rent the property and are responsible for the energy account. The form requires your landlord's full name, email and phone number; without these, the change-of-tenant cannot be processed.

Skip if — Your landlord has named themselves on the account (rare in domestic tenancies) — in which case the landlord submits the form, not you. Check your tenancy agreement before assuming.

What you'll actually get

A clean handover where you are billed only for the energy you actually used. Between tenants, the landlord is billed under a deemed contract — submitting accurate dates protects you from being chased for someone else's usage.

Tenants get burned most often by missed move-out notifications. Submit the form the same day you confirm your move-out date, not on moving day.

Moving into an OVO-supplied home

deemed contract · compare quickly

Best fit if — You are moving into a property already on OVO and want continuous supply from day one. You are placed on the deemed contract (Simpler Energy default variable tariff) until you confirm a new deal or switch.

Skip if — You already have a supplier in mind that beats OVO's deemed contract. In that case do not call OVO — your chosen supplier handles the takeover. Just take a meter reading on move-in day and pass it to the new supplier.

What you'll actually get

Continuous supply, but the deemed contract is rarely the cheapest tariff on offer (it sits at the Ofgem cap). OVO will write to you within 14 days outlining your options; act on it rather than letting it sit.

Stay on the deemed Simpler Energy contract for a fortnight maximum, then either lock in a fixed deal, switch to Drive Anytime if you have an EV, or switch supplier entirely. The cap on deemed contracts is generous to suppliers, not to you.

Three steps to a clean handover

How to tell OVO you are moving home

  1. 1

    Gather your details and confirm your move date — Have your OVO account number, MPAN (electricity supply number), MPRN (gas supply number), moving date, forwarding address, new occupant's name and final meter readings ready. You can submit the form as soon as your completion or tenancy date is confirmed — no need to wait for the day itself.

  2. 2

    Submit the OVO moving form (or call) — Pick the right form — there is one for OVO Pay Monthly residential customers and one for Boost prepayment. Wrong form = delay. By phone, the OVO Home Move team is on 0330 303 5063 (Mon-Fri 9am-5pm) and Boost is on 0330 175 9669. Aim for at least 48 hours notice.

  3. 3

    Take final readings and watch for your closing bill — Photograph the meter on moving day. The final bill arrives within 7 working days for paper-billed customers, sooner for online-account customers. Any credit balance is refunded automatically to your bank by BACS — do not cancel your direct debit yourself, as that blocks the final payment.

Save up to £300 a year

A move is the perfect moment to check your tariff

Once your OVO move is confirmed, take a few minutes to compare your current Simpler Energy bill against the 1-year fix, the 2-year fix and Drive Anytime — and against the rest of the UK market. Switching is free, takes around five working days, and a typical UK household saves £200-£300 a year by leaving a deemed contract.

Compare UK suppliers

Common questions

OVO moving home — frequently asked questions

OVO Energy recommends giving at least 48 hours notice before your move date. You can submit the online moving form earlier — as soon as your completion or tenancy start date is confirmed — which gives the Home Move team time to process the change without billing errors.

No exit fee applies if you keep your OVO tariff and move it to your new address. If you close the account mid-contract, the 12 Month Fixed Energy charges £75 per fuel and the 2 Year Fixed Energy charges £100 per fuel. The Simpler Energy variable tariff has no exit fees, and the final 49 days of any fix are exit-fee-free under Ofgem rules.

OVO will either estimate your usage based on your previous twelve months or accept the readings provided by the new occupant. This can result in an inaccurate final bill, so always take a photo of the meter on moving day and submit it through the online form, the OVO app or by phone within 48 hours of the move.

Yes, provided you keep your OVO tariff. Your usual payment date stays the same unless your new property has a significantly different consumption profile, in which case OVO will give you at least 10 working days notice before adjusting the monthly amount.

Credit refunds are processed by BACS within seven working days of your moving home process being completed and your readings verified. Balances above £1,000 take longer because OVO carries out extra checks before releasing the money. Do not cancel your direct debit before the refund lands.

No. You are placed on OVO's deemed contract (Simpler Energy variable tariff) from the day you move in, but you can switch supplier at any time without penalty. Take an opening meter reading on the day you move in so you only pay OVO for the days you were actually a customer.

No. Boost prepayment customers should call Boost on 0330 175 9669 rather than the main OVO Home Move line. The team can transfer the meter handover, refund any credit on the meter and arrange a replacement key or card for the new tenant if the meter is non-smart. Boost lines are open Mon-Fri 8am-8pm and Sat-Sun 9am-5pm.

Yes, provided the new property has a compatible smart meter and your existing smart charger comes with you. Submit the moving form with your new MPAN, your charger model and the Kaluza account ID. The 7p/kWh smart-charging rate carries over automatically once the new supply is live.