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People's Energy: 2020 Reviews, Login, Tariffs & Smart Meters

Want an energy supplier that puts people and the planet first? What about one that plans to return 75% of its profit back to its members? People’s Energy could be just what you are looking for! Read on to find out more about the people-powered supplier, including customer reviews, tariff information and more.


People’s Energy Summary

Electricity: Renewables 100% renewable energy
Fuel mix score: ★★★★★ Great customer reviews
Domestic Market: Scotland, England and Wales Economical tariffs
Customers: 79,312 No warm home discount
Selectra score: ★★★ Lack of extra service e.g. no mobile app

Who is People’s Energy?

Founded in 2017, People’s Energy is a small supplier trying to change the way energy is done in the UK. So, what makes it stand out from the crowd? It aims to be, as its name suggests, a people-powered energy supplier, putting its customers and the planet first.

The energy company has no shareholders. The initial capital needed to create the company was crowdfunded by 2,200 members of the public. In 2018, these crowdfunders started to be paid back ahead of schedule (with reduced energy bills), showing the quick progression and early success of the company. It is not yet profitable, but hopes to be later on in 2020. When it does start making money, the promise is to return 75% of the profits to its members every year.

The supplier was formed in Musselburgh and today supplies energy to England, Scotland and Wales.

Quick facts

  • People’s Energy currently has 79,312 members and is growing rapidly.
  • 100% of its electrical energy comes from renewable sources.
  • It has a rating of ‘excellent’ on Trustpilot.
  • It claims every customer that switched has saved, on average, £150 a year.

People’s Energy login & account

The energy supplier has a simple online account system where customers can manage their account 24 hours a day, seven days a week. Customers just need to log in to the online portal to access the following services:

  • Make payments and view payment history
  • Set up your direct debit
  • Submit meter readings
  • Manage your contact preferences
  • View and change your tariff

Frustrated trying to login with no success?Call one of our knowledgeable energy advisers to sort out your energy account on 020 3966 4692 or Get a free callback now.

How do I access the People’s Energy login page?

Accessing the People’s Energy login page is quick and easy. There are a couple of different ways to find the page online, and we will break these down for you now.

  1. Type ‘People’s Energy’ into your search engine and select The People’s Energy Company. This will direct you to the People’s Energy homepage. Click on the pink button in the top right corner that says Log in. You will now be redirected to the People’s Energy login page.

  2. Type ‘People’s Energy login’ into your search engine. Click on the result that says The People’s Energy Company - Login. This will take you directly to the People’s Energy login page.

How do I log into my account?

Step 1: Access the People’s Energy login page online using the steps in the above section.

Step 2: In the space where it says Email, type in the email address that is linked to your account.

Step 3: In the space where it says Password, type the password associated with the account. If you have forgotten your password, click on where it says Forgotten your password?. You will then need to enter your email address and go to your email account. Open the latest message from People’s Energy and click the link to reset your password.

Step 4: Click the pink button that says Log in.

Now you’re in!

Need to register for an online account? Access the People’s Energy login page and click on where it says Not registered?. You will then need to enter your account number, email address and supply postcode.


People’s Energy reviews

People’s energy receives rave reviews from customers. It has a rating of 4.5 out of 5 on review site Trustpilot, which is pretty high for an energy supplier (some of the Big Six have as little as 1 out of 5).

A particular area of praise expressed in People’s Energy reviews is the customer service, especially the helpfulness and friendliness of the call agents. A number of customers note that the call agents resolve issues and answer questions quickly, which is what you want from your energy supplier.

I have to say that People's Energy have the most helpful staff in the industry, a pleasant phone manner certainly goes a long way. In all, any queries I have had were resolved by the person I spoke to. You wouldn't get that with the "big six"! Andrew When it comes to call wait time, we found that People's Energy takes on average two minutes and 30 seconds to answer the phone. While this is faster than most of the Big 6 energy companies, there are numberous suppliers who answer the phone in under two minutes. However, as mentioned before, we did see in the reviews that customers tend to be pleased with the service they receive once they get through to a representative.

The energy supplier also performs well in the billing and account management area. Many customers report that they find it very easy to submit meter readings. Data collected by Citizens Advice also shows that 99% of customers have received at least one accurate bill in a year and all bills are delivered on time.

Overall, customers appear to really like the service they receive and welcome the new approach the supplier is working hard to deliver.

People’s Energy is a special company - I love their ethos and values, the customer experience has been the best I have ever experienced with an energy supplier. Stuart

The company has plans to expand and aims to have one million customers by 2024. We hope that as this growth happens, it maintains the high level of customer service it is currently providing its customers.


People’s Energy tariffs and prices

electricity bill

Since its creation, People’s Energy claims to have saved its customers £6.5 million, further claiming that every customer that’s made the switch has saved, on average, £150 a year on their energy bills. These are pretty big claims, and strongly imply that People’s Energy is a very economical supplier.

It currently offers two types of tariffs: a fixed-rate tariff and a variable-rate tariff. The payment method for both types of tariffs is monthly direct debit.

Fixed-rate tariffs

A fixed-rate tariff guarantees that the unit rates and standard charges will stay the same for the duration of the contract. We always recommend choosing a fixed tariff (instead of a variable tariff) in order to avoid unexpected price increases.

As of May 2020, the company offers just one fixed-rate tariff: People's Energy Fixed Tariff May 20 v2. The contract lasts for 12 months and has an exit fee of £30 per fuel, which you must pay if you decide to terminate your contract early.

This People's Energy tariff is available as dual fuel (gas and electricity), electricity only and Economy 7.

While the name of People’s Energy fixed-rate tariffs change over time, the features remain more or less the same. The name change is typically updated with the time of year e.g. the Fixed Tariff April 20 has updated to the Fixed Tariff May 20.

People's Energy Fixed Tariff May 20 v2
Cost type Price
Electricity unit rate 13.129p per kWh
Gas unit rate 2.321p per kWh
Electricity standing charge 22.26p per day
Gas standing charge 22.26p per day
Total estimated cost per month £68.48
Total estimated cost per year £821.70
Exit fee £30 per fuel

*figures based on a 3 bedroom house in London using the average energy consumption. Accurate as of may 2020.

Variable-rate tariff

The supplier only has one variable-rate tariff, aptly named The People’s Tariff. A variable-rate tariffs means your unit rates and standing charges can increase or decrease in line with the wholesale price of energy. The good news is there is no contract length, so you can stay on the tariff for as long as you want, and therefore there are no exit fees if and when you choose to leave.

Like People’s Energy’s fixed-rate tariffs, The People’s Tariff is available as a dual fuel, electric only or Economy 7 tariff.

People's Energy Fixed Tariff May 20 v2
Cost type Price
Electricity unit rate 13.716p per kWh
Gas unit rate 2.74p per kWh
Electricity standing charge 22.26p per day
Gas standing charge 22.26p per day
Total estimated cost per month £74.10
Total estimated cost per year £889.14
Exit fee £0

*figures based on a 3 bedroom house in London using the average energy consumption. Accurate as of May 2020.

Variable-rate tariffs are typically a supplier’s most expensive tariff. From the figures listed in the tables above, we can see this is true for People’s Energy as well, but not by much!

If you're looking for the best tariff on the market, give us a call here at Selectra on 020 3966 4692. One of our energy experts will do a free comparison to find you the best tariff in your area.

Prepayment tariffs

Unfortunately, People’s Energy does not currently offer any prepayment tariffs and therefore cannot take on customers with prepayment meters.

Business tariffs

The provider has recently entered the business energy market and now offers energy tariffs to small and medium sized companies. Like domestic tariffs, the supplier’s business tariffs use 100% electricity and can be taken out as dual fuel or electric only.

You can get a personalised People’s Energy quote for your business on the supplier’s website or by calling 131 370 1770.


How do People’s Energy prices compare to the energy price cap?

Ofgem’s energy price cap enforces a maximum amount your energy supplier can charge you for each unit of gas and electricity. For variable-rate tariffs, the current energy price cap is £1,162 a year.

Most energy suppliers charge right up to the cap, raising their prices as the price cap increases. A good way to test the rates of energy suppliers is to compare their variable-rate tariff against the cap and see how much under (or over!) the limit they charge.

For People’s Energy, this comparison brings good news. On average, its variable-rate tariff (The People’s Tariff) costs £889.14 a year for an average consumption medium household, a whopping £272.86 under the price cap.

This figure shows that People’s Energy is very reasonably priced. In fact (based on the same comparison conducted with other providers) we can say that People’s Energy is one of the cheapest providers on the UK energy market today, rivaling other medium to small economical suppliers such as Tonik Energy and Octopus Energy.

Want to find out which energy company has the best deals?Get the best tariffs for your home by speaking to one of our trained energy experts - it's free! Call 020 3966 4692 or get a free callback now.


People's Energy smart meters

electric meter

In September 2019, the energy supplier launched its smart meter rollout with its ‘Pilot Stage’. This involves installing smart meters in the households of employees and family members in order to test its systems before launching the rollout to its wider customer base.

The second stage of the rollout, called the ‘Supported Installs Stage’ will see smart meters installed in the households of volunteers. Finally, the last stage will be a full scale rollout of People’s Energy smart meters, gradually getting all customers switched over to a smart meter inline with the government’s nationwide rollout plan.

The second stage of the rollout should begin very soon. If you are an existing People’s Energy customer and would like to be involved in this stage, you can contact customer support and register your interest. To be considered you must fit the following requirements:

  • Have a dual fuel tariff
  • Have a normal electric meter (e.g. not Economy 7 or another smart meter)
  • Meters (gas and electric) are within 10 meters of each other
  • Meters not located in a basement or above the 5th floor of a property

If you fit the criteria, People’s Energy will arrange an appointment to come and fit the smart meters. This can take up to two hours. You must be at the property for the duration of the installation process.

If you do not fit the criteria, you will have to wait until the final stage of People’s Energy smart meter rollout to get one fitted. The supplier hopes this stage will be completed within the next 18 months.

Will your existing smart meter work with People’s Energy?

For customers with second generation smart meters (SMETS2s), you can make the switch and People’s Energy will be in touch about connecting your smart meter up to its system soon (during the final stage of its rollout).

For customers with a first generation smart meter (SMETS1), it will take longer. Unlike SMETS2s, SMETS1s are not designed to work with different suppliers. The energy industry as a whole is currently working on transitioning SMETS1s to SMETS2s.

You will have to wait for your meter to be transitioned before it will work with the energy provider's system. This doesn’t mean you can’t make the switch while you’re waiting. It just means that, until your meter becomes a SMETS2, it will function as a normal meter and not a smart meter with People’s Energy. In this case, you will need to submit your meter readings manually.


Fuel mix

Fuel mix refers to how a supplier’s electricity supply is sourced, such as natural gas, coal or renewable energy. Green energy is becoming more and more popular in the UK as customers are increasingly concerned with being more environmentally friendly. However, on average UK suppliers only get 33% of their energy from renewable sources.

Luckily, this is not true for People’s Energy. Sticking to its aim to help the planet, the company sources 100% of its electricity from renewables. The energy supplier does not produce its own energy but buys it from Smartest Energy, a company that uses renewable generators to produce 100% green energy.

Using renewable energy sources when it comes to gas is not so simple as there is less renewable gas available. People’s Energy offers as much green gas as it can (combined with fossil fuel) and aims to push the agenda to improve green gas renewables. For example, it is in favour of tax breaks on biogas.


Warm Home Discount

Suppliers with 250,000 customers or more are required to provide the Warm Home Discount to eligible customers. As of yet, People’s Energy does not meet this threshold and so does not provide the scheme. If you qualify for the Warm Home Discount, you will need to be with a larger energy provider in order to receive it.

There’s lots of other help available beside the Warm Home Discount scheme for those living in fuel poverty. Check out our guide to government grants and schemes to see what help you can get with your energy bills.


How do I contact People’s Energy?

There are a few different ways for you to get in contact with the supplier. We break down the best ways for you to get in touch with the energy provider below.

Contact numbers: a quick reference table

Reference the table below to find the best contact number based on your personal query.

People's Energy contact phone numbers
Department Phone number Opening hours
Customer service 0131 285 5510 Monday to Friday 9:10am - 5pm
Business energy 0131 370 1770 Monday to Friday 9:10am - 5pm
Power cut 105 24/7
Gas emergency 0800 111 999 24/7
Energy Ombudsman 0330 440 1624 Monday to Friday: 8am-8pm, Saturday: 9am-1pm

Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. Our free service will put you through to a real person without the wait. Call 020 3966 4692 or get a free callback now.

Electricity and gas emergencies

Do you need to report a power cut or an electrical emergency? You should call your electricity network operator on 105.

If you smell gas or need to report a gas emergency, you should call the National Gas Helpline on 0800 111 999 immediately. Both of these services are available 24 hours a day, seven days a week.

General Enquiries

The quickest way to get in touch with a representative from People's Energy is via the company's online live chat. You can access the service on the company's homepage by clicking on the blue icon in the bottom right corner.

The live chat is available Monday through Friday from 9:10 am to 8 pm, and on Saturdays from 10 am to 4 pm.

If you prefer to contact the supplier by phone, you should call 0131 285 5510 to speak to a representative. Lines are open Monday to Friday from 9:10 am to 5 pm.

Customers can also contact the energy provider by sending an email addressed to customerservices@peoplesenergy.co.uk or by writing a letter addressed to People’s Energy, 2 Wester Shawfair, Danderhall, Dalkeith, EH22 1FD.

The supplier also has a contact form on its website. To access the form, go to the provider's homepage and select Contact Us from the About Us drop-down menu. Simply fill out the form, verify that you're not a robot and click Submit. The company is also active on social media. Customers can reach out via both Facebook and Twitter.

Business customers

To contact the energy supplier regarding your bussiness' gas and electricity, you should call 0131 370 1770. Lines are open Monday through Friday from 9:10 am to 5 pm.


Selectra’s score for People’s Energy

To form the Selectra score for energy suppliers, we weigh up the given provider’s general strengths and weaknesses, alongside its fuel mix, comparison to Ofgem’s price cap, average customer reviews and the extra services it offers.

In its fuel mix, comparison to the price cap and customer reviews, People’s Energy excels. Sticking to its values, the supplier seems committed to the environment and putting its customers first. It provides highly praised customer service and its tariffs are very reasonably priced.

As a smaller supplier, it cannot compete with some of the bigger and medium sized providers in terms of extra services. It has gained points for recently starting its smart meter roll out, but unfortunately it does not offer any energy grants, discounts or smart energy technology. We are sure that as the supplier continues to grow, it will start to offer more of these services.

Overall, in the vital areas, People’s Energy performs well, but it can improve and expand in certain areas too. As a result, we award People’s Energy 3/5 stars.

People's Energy Selectra score - ★★★