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Peterborough Energy is now Ovo: FAQs & details

Peterborough Energy launched as a partnership between the Peterborough City Council and Ovo Energy. It aimed to offer competitive prices to residents in Peterborough. The partnership ended in 2019. Customers are now just part of Ovo.


Domestic market: Eastern and East Midlands regions Offered extra services, such as home visits
Number of customers: Less than 50,000 Friendly staff
Electricity sources: Renewables 100% renewable energy
Fuel mix score:★★★★★ Expensive tariff rates
Selectra score:★★ Closed in 2019

Peterborough Energy customers are supplied by Ovo Energy.

Peterborough Energy customer FAQs

1) What happened to Peterborough Energy?

Peterborough Energy functioned as a “white label” agreement in partnership with Ovo Energy, in which the latter supplied the energy under the Peterborough Energy brand name. Other companies, such as Woodland Trust Energy, also partnered with Ovo to supply energy. The partnership ended in the summer of 2019, but customers continue to be supplied by Ovo.

2) My account was in credit. Will I get my money back?

Your credit balance with Peterborough Energy will be honoured by Ovo Energy. Customers with a credit balance equal to or greater than £25 can ask for a refund via the new supplier’s online portal.

3) Can I switch to a different supplier?

Customers are free to switch to a different energy supplier. We actually recommend you compare rates and switch to a supplier with a better deal. Unless you have entered into a fixed-rate contract that has an exit fee, you will not be charged for switching. If your account has significant debt, you must set up a repayment plan in order to switch.

4) Who do I contact about my energy account?

Peterborough Energy customers should contact Ovo Energy for any questions regarding their account. For general inquiries or help choosing a new tariff, customers can also give us a call on 020 3966 4692. Lines are open Monday through Friday from 7:30 am to 8 pm.

5) Will I have to pay more for my energy now?

Former Peterborough Energy customers should have received their new rates from Ovo. If you have not signed up for a new tariff, you’re likely on a standard variable tariff with the new supplier (which tends to be the most expensive). We recommend you compare tariffs in your area to find the best rate.

Compare the cheapest energy tariffs on the marketOur trained advisors can find you the cheapest deals in just a few minutes. Call 020 3966 4692 or get a free callback now.

Peterborough Energy login: how do I access my account?

Are you trying to access the Peterborough Energy login page? It can be difficult to find since the company no longer has a webpage. However, the online portal is still available online.

To access the Peterborough Energy login page, type Peterborough Energy login into your search engine. Click on the option that says Peterborough Energy Portal.

Peterborough Energy customers were able to do the following through the online portal:

  • Manage their energy account
  • Check their account balance
  • Monitor their energy usage
  • Set up a direct debit

Although the portal is still accessible, customers must now use Ovo’ online portal to manage their account. Check out our Ovo Energy login guide for help accessing your online account.

What happened to my Peterborough Energy tariff?

Peterborough Energy kept its tariffs simple. The supplier had three simple tariffs: a fixed tariff; a variable tariff and a prepayment tariff. None of the tariffs had exit fees, so customers were free to leave if they found a better deal.

The following table shows the estimated spend for a mid-sized household in Peterborough that uses the national average consumption levels of gas and electricity. Calculations are based on the latest rates that were published by Peterborough Energy in May 2019 for the supplier’s variable tariff.

Peterborough Energy variable tariff (as of May 2019)
Cost type Price
Electricity unit rate 17.68p per kWh
Electricity standing charge £6.81 per month
Gas unit rate 3.86p per kWh
Gas standing charge £7.56 per month
Total estimated cost per month £95.70
Total estimated cost per year £1,148.42
Exit fee £0

Unless you have signed up to a new contract, you are likely on Ovo’s standard variable tariff. Using the same consumption levels as in the table above, a medium-sized household in Peterborough would spend nearly £80 per month on this standard variable tariff. Even though this is cheaper than Peterborough's standard variable tariff, cheaper options are available on the market.

To avoid high energy rates, we recommend you compare suppliers and their prices in your area. Call us today at Selectra for a free comparison of the energy tariffs available in Peterborough and surrounding areas. We offer select deals that are not available on provider websites.

Exclusive Energy Deal (September 2020)
Energy Offer Estimated Monthly Cost* Details
Exclusive Selectra Tariff
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Gas & Electricity: £76*
  1. Rates protected for 1 year
  2. Supplier with 4/5 score on Trustpilot
  3. Leave tariff 49 days before end without penalty
Call & Sign Up Today: 020 3966 4692 020 3966 4692
*Monthly price estimates are provided for guidance only and are not indicative of your specific energy costs. They are based on average consumption figures provided by Ofgem. To get accurate energy cost estimates for your home call 020 3966 4692 for free.

Peterborough Energy reviews: what did customers say?

speech bubbles

Peterborough Energy has very few customer reviews on review sites such as Trustpilot. On Google reviews, Peterborough Energy has just two reviews and an average rating of three out of five stars. The one customer review left on Trustpilot gave the supplier just one star.

Since Peterborough Energy has such few reviews, we recommend checking out reviews for Ovo Energy (Peterborough’s parent company) to get a better understanding of the service provided.

Former Peterborough Energy customers will be pleased to discover that Ovo has an overall rating of 4.3 out of five stars on Trustpilot. The reviews generally praise the supplier for its high-quality customer service and affordable pricing.

“I have been with OVO Energy for several years and have always been satisfied with the pricing compared with other suppliers. The customer service is excellent, the staff are friendly and helpful and will always do their best to ensure that one is on the best possible tariff.”

John RusselTrustpilot review

Unfortunately, former Peterborough Energy customers will no longer have access to unique benefits like home visits, in which an energy expert would visit the property to help with understanding bills or switching tariffs.

If you need any help understanding your energy bill or finding the best tariff in the area, you can always give us a call here at Selectra on 020 3966 4692. One of our energy experts will be able to assist you with your energy enquiry and even run a free comparison to help you find the best deal for your home.

How do I contact Peterborough Energy?

The Peterborough Energy contact phone number is no longer in service. Peterborough Energy customers should contact Ovo for any queries about their account.

Have a look at our Ovo Energy contact page for the latest contact details. You can also refer to the table below to find the best phone number for you to dial based on your query.

Peterborough Energy contact numbers
Department Phone number Opening hours
Customer service (Ovo) 0330 303 5063 Monday to Friday: 8am-6pm
Power cut 105 24/7
Gas emergency 0800 111 999 24/7
Energy Ombudsman 0330 440 1624 Monday to Friday: 8am-8pm, Saturday: 9am-1pm

Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. Our free service will put you through to a real person without the wait. Call 020 3966 4692 or get a free callback now.

Did the supplier use smart meters?

electricity meter

Peterborough Energy had begun installing smart meters to make it easier for customers to monitor their usage, save money and top up. Peterborough Energy even offered smart meters to new PAYG customers as standard.

With smart meters, customers no longer have to submit meter readings because the meter automatically sends them to the supplier. Smart meters also help customers to cut back on their energy bills because they are able to monitor their consumption in near real-time.

What made up its fuel mix?

At the end of Peterborough Energy’s partnership with over, customers were consuming electricity that came from 100% renewable energy sources, such as solar or wind power. Since former Peterborough Energy customers are still supplied by Ovo, the energy they consume is still 100% renewable.