Peterborough Energy archive

Peterborough Energy ceased trading on 1 July 2019. Its customers were transferred to OVO Energy under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2015 Peterborough

Ceased trading · 1 July 2019

Peterborough Energy no longer supplies UK households

Partnership termination — the white-label agreement between Peterborough City Council and OVO Energy ended in summer 2019. Customers remained with OVO directly. Customers were transferred to OVO Energy under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2015

Years on the UK market

About

Who is Peterborough Energy?

Registered as Peterborough Energy (white-label brand of OVO Energy), Peterborough Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Peterborough, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Peterborough Energy was founded in 2015. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

Peterborough Energy is part of the OVO Energy (supply); Peterborough City Council (brand partner) group, which provides shared governance, financial backing and a broader pool of expertise in trading, hedging and regulatory work.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Who owns Peterborough Energy?

Ownership: Privately owned
Listed: No
Parent: OVO Energy (supply); Peterborough City Council (brand partner)

Timeline

Peterborough Energy — key dates

A short timeline of the Peterborough Energy brand — founding, milestones, regulatory events and the closure that brought it to an end.

2015
Peterborough Energy launches as a white-label partnership between Peterborough City Council and OVO Energy.
2019
The partnership ends in summer 2019; customers remain supplied by OVO Energy on equivalent tariffs.

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Common questions

Peterborough Energy — frequently asked questions

Partnership termination — the white-label agreement between Peterborough City Council and OVO Energy ended in summer 2019. Customers remained with OVO directly.

Existing customers were transferred to OVO Energy under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Peterborough Energy statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (OVO Energy) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Peterborough Energy transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Peterborough Energy statement before paying.

You can complain about the conduct of Peterborough Energy (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.