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PFP Energy contact number: 01772 395777

PFP Energy contact

Whether you have a general query or need to register a complaint, PFP Energy offers a number of different ways to get in touch. We’re here to help you find the right PFP Energy contact number, email, social media or postal address to ensure you’re directed to the right department.

Emergency contact number

If you think you may smell gas or have been left in the dark by a power cut, you should first contact one of the numbers below, rather than PFP Energy.

Gas leak emergency number

If you suspect you have a gas leak, you should contact the Gas Emergency Services on 0800 111 999. This number is free to call and lines are open 24 hours a day, seven days a week.

While you wait for a gas safe registered engineer to arrive, you should ventilate your home by opening all doors and windows, make sure gas appliances are switched off and leave the property.

Power cut emergency number

Should you experience a power outage, contact your Distribution Network Operator (DNO) by dialling 105. This is also a freephone number and lines are open 24/7.

Domestic customers

Often the easiest way to get in touch with your supplier is by picking up the phone. If you’re an existing customer you can use one of the PFP Energy contact numbers below to do just that.

General enquiries

For all general enquiries to do with your account, contact the PFP Energy customer service helpline on 01772 395777. This line is open Monday to Friday from 9am until 4.45pm. Don’t forget to have your account details to hand when calling.

Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. Our free service will put you through to a real person without the wait. Call 020 3966 4692 or get a free callback.

Meter readings

If you would like to submit a meter reading but don’t yet have access to your PFP Energy login, you can do so by calling the provider on 01772 395777 and selecting option number 1.

Making payments

To make a debit or credit card payment over the phone, you can use the PFP Energy payments line by calling 01772 395774. As this is an automated number, lines are open 24 hours a day, seven days a week. Don’t forget to have your card details to hand when calling.

If you need to make an adjustment to your payment information, such as your Direct Debit details, you can speak to a payments team advisor on the freephone number 0800 0323647 during regular opening hours (Monday to Friday, 9am-4.45pm).

Business customers

PFP Energy has separate dedicated lines for its commercial energy customers. Read on to find out which number to call for the right department.

General enquiries

For general enquiries about your business account, the simplest way to get in touch is by calling the PFP Energy contact number for businesses on 01772 395770 from Monday to Friday between 9am and 4.45pm.

Change of tenancy

Moving boxes

As a business moving premises, you’ll need to keep your energy provider in the loop. If you’ve already arranged the move, call the PFP Energy contact number on 01772 395770 and select option number 3 to let the supplier know your new address and the date you expect to leave the premises.

You must also provide some extra information to the supplier on the day you move out of the property, namely:

  • Your account number and address
  • Your moving out date
  • Final meter readings
  • Reason for the change of tenancy
  • Forwarding address and contact number

If you are moving outside of PFP Energy’s call centre opening hours, you should instead email this information to businesscot@pfpenergy.co.uk.

Complaints

Not happy with the service provided? Whatever the issue, your first point of contact should be the supplier itself. You can use one of the following options to register your complaint:

  • PFP Energy contact number for domestic customers: 01772 395777
  • PFP Energy contact number for business customers: 01772 395 770
  • PFP Energy email address: hello@pfpenergy.co.uk
  • PFP Energy postal address: Edward VII Quay, Navigation Way, Ashton-on-Ribble, Preston PR2 2YF, United Kingdom

The supplier looks to resolve all complaints within 24 hours. Judging by publicly available complaints data available from Ofgem, it does a fairly good job at addressing any issues in a timely manner.

PFP Energy complaints
Period Complaints received Resolved by end of next working day Resolved within 8 weeks
1 October-31 December 2019 247 86% 100%
1 July-30 September 2019 150 92% 99%
1 April-30 June 2019 171 92% 99%
1 January-31 March 2019 103 92% 100%

However, should your problem take longer than 24 hours to find a resolution, the next steps are as follows:

  1. PFP Energy will reply to all complaints within three working days, acknowledging receipt of your complaint and indicating the next steps of action to be taken.
  2. The supplier aims to review and resolve all complaints within the first ten working days, but will inform the customer if that is not the case.
  3. PFP Energy will contact the complainant to let them know its proposed resolution. If this is not satisfactory, customers can escalate their complaint to a member of its senior team, who will try and come to an agreement within eight weeks.
  4. If eight weeks have passed and an agreement has still not been reached, the supplier will issue a ‘deadlock letter’ with its final offer. From here, customers can escalate complaints to the Energy Ombudsman, an independent body which will evaluate the case and propose a solution.
blue telephone

Energy Ombudsman Contact Number
Please check with your provider if you don't know how much a call will cost.
Telephone: 0330 440 1624
*Monday to Friday: 8.00am-8.00pm, Saturday: 8.00am-1.00pm
(Closed on bank holidays)

New customers

If you’ve done your research and feel like PFP is the right choice for you, you can get in touch using the PFP Energy contact number 01772 395777 and choose option 1 for a quote.

Alternatively, you could give us a call to see if one of our energy experts can get you a cheaper deal.

Want to find out which energy company has the best deals?Get the best tariffs for your home by speaking to one of our trained energy experts - it's free! Call 020 3966 4692 or get a free callback.

Contact PFP Energy online

If you’d rather contact PFP Energy over the internet, there are a number of ways to get in touch online, from email to social media.

PFP energy customer help and FAQs

Considering the supplier’s limited opening hours, you may want to take a look at its extensive Help & Support page before emailing or calling the PFP Energy contact number. This section contains answers to the most common questions and queries so is a good place to start.

PFP Energy contact email

If you don’t require an immediate response to your query, you can email PFP Energy at hello@pfpenergy.co.uk or use the customer contact form on its website. Be aware that as calls are treated as a priority, you may not hear back until the next working day, depending on your enquiry.

PFP Energy contact on social media

In addition to the traditional PFP Energy contact channels, you can also get in touch with the supplier on social media by sending a tweet or Facebook message.

These accounts are manned by customer service staff and therefore have the same opening hours as the PFP Energy call centre (Monday-Friday, 9am-4.45pm), so you are unlikely to receive a response outside of these times.

For those interested in career opportunities with PFP Energy, the supplier also maintains a LinkedIn profile, which lists job vacancies as and when they arise.

Postal address

Should you rather contact PFP Energy in writing or would like to arrange a visit to the supplier, its head office can be found at:

PFP Energy
Edward VII Quay
Navigation Way
Ashton-on-Ribble
Preston PR2 2YF

If writing, don’t forget to include your own contact information and account details, so the supplier can respond.

All PFP Energy contact numbers and opening times

You can find all the PFP Energy contact information listed by department in the table below.

PFP Energy contact numbers and emails
Department PFP Energy contact number Opening hours PFP Energy contact email
General enquiries and complaints 01772 395777 Monday to Friday: 9am until 4.45pm hello@pfpenergy.co.uk
Meter readings 01772 395777 + option 3 24/7 hello@pfpenergy.co.uk
Automated payments 01772 395774 24/7 N/A
Payment Enquiries 0800 0323647 Monday to Friday: 9am until 4.45pm hello@pfpenergy.co.uk
Moving home 01772 395777 Monday to Friday: 9am until 4.45pm homemovers@pfpenergy.co.uk
Business customers: general enquiries 01772 395770 Monday to Friday: 9am until 4.45pm business@pfpenergy.co.uk
Business customers: meter reading 01772 395770 + option 5 Monday to Friday: 9am until 4.45pm businessmeterreads@pfpenergy.co.uk
Business customers: moving premises 01772 395770 + option 3 Monday to Friday: 9am until 4.45pm businesscot@pfpenergy.co.uk
Business customers: complaints 01772 395770 Monday to Friday: 9am until 4.45pm businesscomplaints@pfpenergy.co.uk
Gas Emergencies 0800 111 999 24/7 N/A
Power Cuts 105 24/7 N/A
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