PFP Energy Has Gone Bust: FAQ, Tariffs & Contact Details
Preston-based energy supplier PFP Energy aimed to keep its bills and tariffs simple for its customers. Offering fixed-rate, variable-rate and prepayment tariffs, as well business energy tariffs. This could have made PFP Energy suitable for a wide range of customers. However, the company has now ceased trading.
PFP Energy has ceased tradingPlease be aware that we cannot guarantee that the information on this page is accurate anymore. It is provided here purely for historical reference purposes only. All PFP Energy customers were transferred to British Gas on 11 September, 2021.
Who were PFP Energy?
PFP Energy Ltd was a gas and electricity supplier based in Preston. It started trading in 2015 and branded itself as keeping its tariffs competitive, its billing simple, and putting its customers first. PFP Energy acquired all of Better Energy's customers in late 2019.
In September 2021, PFP Energy was one of a number of suppliers that ceased trading due to raising wholesale energy prices. All 82,000 PFP Energy customers were transferred to British Gas under Ofgem's Supplier of Last Resort (SoLR) scheme.
What does PFP stand for?
The phrase PFP stands for Places For People. Before launching as a private company in 2015, PFP Energy was known as Places for People Energy. The new branding saw the name shortened to just the initials.
PFP Energy Ceases Trading: FAQ
PFP Energy is Now British Gas: Frequently Asked Questions
1) I'm a PFP Energy customer - will my energy be cut off?
Customers will continue to receive gas and electricity thanks to Ofgem's Supplier of Last Resort (SoLR) scheme. According to the scheme's terms, any energy supplier that ceases trading has its licence revoked, and a bidding process to reassign their customers to another supplier begins. In September 2021, Ofgem announced that British Gas would take on PFP Energy's 82,000 domestic customers.If you are a paperless customer, we recommend logging in to your customer portal as soon as possible and downloading any bills and statements so you have a written record of this information.
2) Will my energy bill rise?
Former PFP Energy customers will be put on a deemed tariff rate, which will be protected by the energy price cap. We recommend that you either shop around for a better deal or request that British Gas place you on a different tariff because these are some of the most expensive rates a supplier can charge. You will not be charged any exit fees for switching suppliers.
3) How can I contact my new supplier?
To get in touch with your new supplier, visit contact British Gas.
4) I've already started switching suppliers. Will this still go through?
If you had already started switching away from PFP Energy, the process should still go ahead continue, and any Direct Debit you had with PFP Energy should be cancelled automatically. However, just to be safe, we recommend that you double-check with your bank.
5) My PFP Energy account was in credit. Will my money be refunded?
Under the terms of the Ofgem SoLR scheme, all PFP Energy customers credit will still be honoured.
6) I was in debt with PFP Energy. Will I still have to pay it back?
You will still be responsible for any outstanding debts you may have with PFP Energy. British Gas will let you know whether they will take on your debt or if you will have to work out a payment plan with an administrator, a company that takes over a failing business.
7) I don’t want to be with British Gas. Can I switch to a different supplier?
Once the switch from PFP Energy to British Gas is complete, you are free to shop around for another supplier without incurring any exit fees or penalties. Here at Selectra, we work with a panel of top energy providers. Speak to an energy expert on 020 3936 0059 or request a free callback now to learn more about our best deals..
Reviews - Was PFP Energy any good?
PFP Energy reviews are generally positive. Customers seem generally relatively happy with the service they receive.
In the 2017 Which? survey, it had a 76% positive rating and came 3rd out of 31 energy companies rated by the website, beating companies which are much bigger and have been in operation for much longer so they must be doing something right!
It gained a five-star rating for ease of switching and managed to process 100% of switches within the limit of 21 days. Customer reviews of the time claimed the process is pain-free and that they received their welcome pack promptly.
On Trustpilot, it has a score of 3.6/5, at the time of writing. Here customers mention the friendliness and efficiency of the supplier’s customer service.
Customer service by telephone at PFP Energy has been rated slow on most of the leading review websites. Customers took an average of 3.01 minutes (Citizens Advice) to get through on the customer service telephone number, at the time of writing. PFP Energy customer reviews also mention waiting times of a few days to receive replies to emails.
The only recurring problems customers focus on are reports of being "stalked" by the company after leaving, claiming that they had paid their final bill but kept receiving emails and letters saying that they owed money.
Overall, it seems that PFP Energy is doing a good job of keeping customers happy. Customer service seems strong. Discover more about the supplier’s customer service and get an idea of customer reviews in our dedicated PFP Energy reviews page.
Login and account management
One of PFP Energy’s promises is to keep account management and billing simple. One of the ways they have of doing this is having an online account from which customers can manage their energy more easily.
The My PFP Energy account allows customers to submit meter readings online, keep an eye on their energy usage, make payments, view their bills and set up direct debit payments if they wish.
There is currently no PFP Energy app available. Customers wishing to manage their account online need to use the My PFP Energy account service which is accessible from the supplier’s website.
To make sure that customers have more accurate bills, PFP Energy encourages customers to submit meter readings once or twice a month.
The easiest way to submit PFP Energy meter readings is through your online account. Log in to your account and click the ‘Meter Readings’ option. This will take you to a new page where you can enter your meter readings and submit them to the PFP team.
If you have more than one property with PFP Energy, you need to select the right property before you can enter your meter readings.
Tariffs and prices
As part of its promise to keep energy simple, PFP Energy offers these tariffs: Green Variable, Simple Clear and Fixed.
Like all variable-rate tariffs, the Simple Clear Energy tariff has no end date and prices can change based on the wholesale cost of energy.
Discounts are offered to customers who opt for dual fuel tariffs. Prices could also change if you pick the "Paperless" version of a tariff, where available.
PFP Energy also has one prepayment tariff. Again, this can be taken out as a dual fuel, gas-only or electricity-only tariff, and there is an Economy 7 version available.
PFP’s fixed-rate tariff imposes early exit fees. These kick in if you choose to leave the tariff outside of the cooling off periods.
The exact cost of a PFP Energy tariff will vary depending on area and how much energy you use.
PFP Energy also has a range of business tariffs suitable for companies of all sizes. It offers OJEU compliant tariffs for bigger companies and independent outsourced bill validation. PFP Energy can also help you if your property is void or vacant by providing unique management solutions.
The company provides "energy clinics" at local events to help businesses assess if they are paying too much for their business energy needs and how they can pay less.
PFP Energy wants to help its customers avoid these and make sure they contact companies when their 12-month contract ends to put them onto a new deal.
What do you need to open a PFP Energy business account?
To open a business account with PFP Energy you will need one of the following documents:
- Confirmation from the landlord or brewery (Tenancy Agreement)
- Confirmation from the solicitor handling the move
- Copy of the mortgage completion letter (if property bought)
- Photo I.D (copy)
- Moving in date
- Contact name
- Contact number
- Opening meter reading(s)
Fuel mix refers to where a company gets its energy from, such as natural gas or renewable sources.
At the time of writing, PFP Energy stated in its fuel mix disclosure that it got 2.6% of its electricity from renewable sources. The main source of PFP’s energy is natural gas. This information, which is outside of Selectra's purview, may change depending on PFP Energy and its operation.
PFP Energy customers interested in getting a smart meter can register their interest by filling out the PFP Energy smart meter form.
If you already have a smart meter installed by another supplier, you will need to contact PFP Energy to see if they can support it.
There are a number of ways to contact PFP Energy. In the table below we have listed some of the main contact details available. For more detailed information on how to contact the supplier, including how to place a complaint, head to our PFP Energy contact guide.
Jobs with PFP Energy
All current PFP Energy jobs are advertised on the supplier’s website. Quite varied vacancies may appear, such as Business Analyst and Project Manager, as well as Customer Service agents. Keep an eye on the ‘About Us’ section on the provider’s website for a job that might suit you.