Tell Scottish Power
How to tell Scottish Power you are moving home
Every Scottish Power customer must notify the supplier before leaving a property, whether you are a homeowner, tenant or landlord. The two routes are :
- 1Call the Moving Home Team on 0800 280 2940 (Mon-Fri 8 a.m. - 8 p.m. ; Sat 8:40 a.m. - 4 p.m.), or
- 2Use the online moving home form inside your YourEnergy account.
Aim to give notice at least two working days before the move date. Miss that window and you remain responsible for the supply at the old property until two days after you eventually notify Scottish Power. Gathering everything below before you start lets you complete the process in a single call or form submission.
Information you will need
- Your Scottish Power account number
- Address of the property you are leaving
- Your move-out date
- Closing electricity meter reading
- Closing gas meter reading
- Your new address and move-in date
- Electricity MPAN at the new property
- Gas MPRN at the new property
- Name of the new occupier at your old property
If you do not know your MPAN number or MPRN number, check a recent bill or contact your distribution network operator. These identifiers let Scottish Power register the right meters at your new address.
Decision
Transfer your account or close it?
You have two choices when you move : take Scottish Power with you, or close the account and choose a new supplier at the new property. Both routes are exit-fee-free and supply is never interrupted.
Transfer your Scottish Power account
If your current tariff is competitive, transferring keeps the same deal at the new address. You get a new account number but the unit rate, standing charge and exit-fee schedule carry over. Scottish Power picks a new tariff and payment method with you (monthly or quarterly direct debit) at the same time.
Best for : households on a fixed deal with a competitive unit rate they want to keep, or anyone who wants zero admin.
Close the account and switch
Closing gives you a clean break and the freedom to compare energy suppliers at the new property without being tied to Scottish Power. Worth doing if your current deal is close to expiring, you are on the Standard Variable Tariff, or another supplier offers a clearly better fix.
Best for : households on a default tariff, or anyone whose current fix is within 49 days of expiry (exit-fee-free anyway).
Advantages
- Transfer: no admin, same tariff, same direct debit
- Transfer: zero exit fee and no supply disruption
- Transfer: keeps a competitive fixed deal if you have one
Disadvantages
- Close: freedom to shop around at the new address
- Close: still no exit fee — moves are always penalty-free
- Close: best if your current deal expires soon
Final bill
Final bill, refunds and outstanding payments
Once Scottish Power processes your move, expect a confirmation email and online final bill within 3 working days, with a paper copy following within 10 working days. The bill reflects your actual usage based on the closing meter readings you submitted. Without readings, Scottish Power estimates from your consumption history, which can over- or under-charge.
If the bill ends in a credit balance and you are transferring, the credit moves automatically to the new account. If you are closing the account, Scottish Power refunds by bank transfer (if the direct debit is still live) or by cheque. If the bill looks too high — typically because of estimated reads — call Customer Service on 0800 027 0072 for a manual review.
Outstanding amounts are collected via your direct debit if it is still set up, or paid manually through your online account or by phone on 0800 001 5115 (24 hours). Do not cancel the direct debit before the final bill is settled — it triggers reminder letters and delays the closure.
Exit fees when moving home
Scottish Power does not charge exit fees when you cancel a contract for relocation purposes. You only pay the final bill amount based on closing readings and any outstanding balance. This applies to both fixed and variable tariffs, so moving home is one of the simplest ways out of a Scottish Power contract penalty-free.
Prepayment
Prepayment meter customers moving out
Prepayment customers follow the same notification process : call the Moving Home Team on 0800 280 2940 to report your move. Make sure you can access both meters and provide accurate readings when you call. Scottish Power uses these to calculate any remaining credit on the meter.
When leaving, keep your gas prepayment card — it is customer-specific and cannot be used by the new occupants. However, leave the electricity prepayment card in the meter for the next residents to use temporarily until they register their own account. Any remaining credit on the meters can be refunded by Scottish Power, but you must request it during the moving process.
If you are moving into a property with a prepayment meter and would prefer a credit meter with monthly direct debit, see our guide to switching from prepayment to direct debit.
New customers
Moving into a Scottish Power property
When you move into a property currently supplied by Scottish Power, you are not obliged to stay with them. You can explore alternative energy providers and switch at any time. If the property already has a Scottish Power supply, you will be placed on their deemed contract — the default variable tariff — until you either choose a fix with Scottish Power or switch elsewhere.
Deemed contracts are typically more expensive than fixed tariffs, so it is worth comparing options in your first few weeks. To set up a new Scottish Power account, you will need :
- Your new address
- Move-in date
- Property type, number of bedrooms and occupants
- Opening meter readings on move-in day
- Preferred payment method (monthly or quarterly direct debit)
- Bank account details for direct debit
If the property is not currently supplied by Scottish Power, you may also need your electricity MPAN, gas MPRN and the name of the current supplier. Use our who is my electricity supplier tool to find the latter.
Tenants & landlords
Tenants moving home with Scottish Power
When a tenant moves out, either the tenant or the landlord must notify the Scottish Power Moving Home Team before the move date. This can be done online or by calling 0800 280 2940. Scottish Power logs and verifies the change of responsibility for the energy supply at the property.
The incoming tenant or landlord must then establish a new account. Have the following ready :
- Property address
- Landlord or letting agent contact details
- New tenant's move-in date and full name
- Opening meter readings on move-in
- Closing meter readings on move-out
- Forwarding address of the departing tenant
- Desired tariff and preferred payment method
Scottish Power may request lease agreements or supporting documentation to verify the change of tenancy. Accurate move-in and move-out dates protect both parties from paying for someone else's usage.
Business customers
Business customers moving premises
Scottish Power business customers must notify the supplier when relocating, just like domestic customers. Instead of the residential Moving Home Team, contact the Business Energy Team on 0800 040 7002 (free) or submit a query through the Scottish Power online business form. The two systems are separate — calling the residential number will not reach the right department.
You will need to provide your move-out date, the party responsible for the premises after you leave (landlord or new tenant), accurate closing meter readings and a forwarding address for the final bill. If you are moving into new premises and want to continue with Scottish Power, contact the Business Energy Team to set up a new commercial supply.
Phone directory
Scottish Power moving home contact numbers
Scottish Power has separate phone lines for different moving home queries. The table below lists every number you may need, from the initial notification through to final bill disputes and payments.
| Department | Phone number | Hours |
|---|---|---|
| Moving Home Team | 0800 280 2940 | Mon-Fri 8 a.m. - 8 p.m. ; Sat 8:40 a.m. - 4 p.m. |
| Customer Service | 0800 027 0072 | Mon-Fri 8 a.m. - 8 p.m. ; Sat 8:40 a.m. - 4 p.m. |
| Payment line | 0800 001 5115 | 24 hours, automated |
| Meter reading line | 0800 027 8000 | 24 hours, automated |
| Business Energy Team | 0800 040 7002 | Mon-Fri 8 a.m. - 7 p.m. ; Sat 8:30 a.m. - 1 p.m. |
All numbers are free to call from UK landlines and mobiles.
FAQ
Scottish Power moving home: frequently asked questions
You must notify the Scottish Power Moving Home Team at least two working days before your move date. If you do not give notice, you remain responsible for the energy supply at the old property until two days after you notify Scottish Power, or until the new occupier signs a contract — whichever comes first.
No. Scottish Power does not charge exit fees when you cancel a contract for relocation purposes, even on fixed tariffs that would otherwise carry a £30 to £75 exit fee per fuel. You pay the final bill based on your closing meter readings and any outstanding balance, nothing more.
Scottish Power issues a final bill within 10 working days of your move date to close the account. It covers usage up to the closing reading you provided. If bills keep arriving under your name after that, call Customer Service on 0800 027 0072 — the new occupier may not yet have registered.
Without closing readings, Scottish Power estimates your usage based on past consumption. If a new occupant opens an account, their opening reading becomes your closing reading. Always photograph each meter on the day you leave — disputes are quick to resolve with timestamped evidence.
Yes. Notify the Moving Home Team and Scottish Power will set up a new account at your new property while keeping the old one open. You remain responsible for the energy supply at the unsold property until completion. Update Scottish Power two working days before the key handover.
If your final bill shows a credit balance, Scottish Power refunds it to your bank account within 10 working days of the closing statement (if your direct debit is still active) or by cheque if you have already closed the direct debit. Do not cancel the direct debit before the final bill is settled — it slows the refund.
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