Your Scottish Power Moving Home Guide
Whether you’re a homeowner or a tenant, you will have to notify Scottish Power when you move properties. This goes for customers on monthly tariffs and customers using prepayment meters. Find out exactly what to do in this Scottish Power Moving Home guide. We go through the relevant processes and what you need to provide when you move into a new property and when you move out.
Fixed-term customers: Moving out
If you’re a Scottish Power customer on a fixed-term contract and you're moving out, you can either transfer your existing account details to a new account registered to your new property, or you can close your account entirely. Which you choose depends on whether you can or want to stay with Scottish Power for the supply of energy to your new home. In any case, you must notify the Scottish Power Moving Home team.
Be sure to check which energy provider supplies your new home and its tariffs. You can get an idea of what some Scottish Power tariffs are like online. You might also want to check a rough energy consumption estimate if you're unsure about your energy use.
Transferring your account details
Customers that want to stick with Scottish Power can keep their account details by calling the Scottish Power Moving Home team on 0800 280 2940. Alternatively, they can complete the online moving home process which can be accessed in their Scottish Power online accounts. For both, customers should ideally have the following information to hand:
- Your Scottish Power account number.
- The address of the property you’re moving out from.
- The date that you’re moving out of your property.
- A closing electricity meter reading.
- A closing gas meter reading.
- Your new address.
- The date you move into your new address.
- The Electricity MPAN and gas MPRN at your new property.
- The name of the new occupier of the property you’re moving out from.
You will then have to select a new tariff and your preferred payment method.
When you register your account details to your new property, you will receive a new account number. Please note that there should be no disruption to the supply of energy to your new property. If there is disruption, get in touch with the supplier on the Scottish Power Customer Service number.
Don’t know how to read your meter?Check out our gas and electricity meters reading guide to help you with getting your readings in the moving process.
Closing your account
To close your Scottish Power account when you move out you will have to contact the Scottish Power Moving Home team on 0800 280 2940, or complete the online moving home form.
You will need to have the following information ready before you begin the process:
- Your Scottish Power account number.
- The address of the property you’re moving out from.
- The date that you’re moving out of your property.
- A closing electricity meter reading.
- A closing gas meter reading.
- Your new address.
- The name of the new occupier of the property you’re moving out from.
Receiving your final bill
It’s crucial that you provide accurate meter readings so that your final bill reflects your actual usage. If, for whatever reason, you cannot provide a meter reading, you will receive an estimated bill based on your previous usage.
Once you have completed the Scottish Power Moving Home process - including the provision of all the required information as outlined in the sections above - you will receive a confirmation email and an online copy of your final bill, which you can access on your Scottish Power online account, within three days following the date of your move. You will receive a copy of your final bill by post to your new address within 10 days of moving.
If you have received an estimated bill and would like a refund, please contact the Scottish Power Customer Service number - 0800 027 0072. The line is open Monday to Friday: 8am-8pm; Saturdays 8:40am-4pm
What if I don’t give notice?Remember that you must notify the Scottish Power Moving Home team of your move at least working days before your move date. If you do not give any notice, you will be responsible for the energy supply to the property from which you are moving until two days after you give the supplier notice or until the new homeowner enters into a contract with Scottish Power.
Exit fees
Exit fees do not apply to Scottish Power tariffs when you cancel your contract for the purpose of moving home. The supplier will only charge you the amount of your final bill, based on a closing meter reading, and any outstanding payment left on your account.
Refunds and outstanding payments
For any outstanding payments left on your account, Scottish Power will charge you the amount owed. If you have a Direct Debit set up, you will be charged to the account details associated to it. If you don’t have a Direct Debit, you can pay through your Scottish Power online account, or by phone on 0800 001 5115 (24 hours).
If you’re registering your existing account details to your new property and you have a credit balance, it will be transferred automatically to your new account. Customers closing down their accounts will receive refund cheques through the post.
Prepayment meter customers: Moving out
If you have a prepayment meter, you must call the Scottish Power Moving Home team on 0800 280 2940 to inform an agent of your move.
Make sure that you can access your meters and are able to give accurate readings when you call to inform Scottish Power about your move. A Scottish Power Moving Home agent will take you through the required process.
When you leave your property, be sure to keep your gas prepayment card as it is unique to every customer and cannot be used by the new occupant of your old property. Your electricity prepayment card should be left in the meter.
New customers: Moving in
If you’re moving into a new home that is supplied by Scottish Power, please be aware that you are not obliged to stay with the existing energy supplier. You can consider other energy suppliers.
Sticking with Scottish Power? Set up a new account
Should you choose to stick with Scottish Power, you will have to open up a new Scottish Power account, which you can do online or over the phone. When opening a new account, you will have to provide the following information:
- Your new address.
- The date you moved into your new property.
- Your property type.
- The number of bedrooms and people in your new home.
- Meter readings from the day you moved in.
- Your preferred payment method (monthly or quarterly direct debit).
- Your bank account details if you choose to pay by Direct Debit.
For those who prefer to speak to a sales agent to set up a new account, you can call the Scottish Power Moving Home team.
For customers that have a prepayment meter at their new properties, or would like to sign up to the Pay As You Go plan, contact the Scottish Power Customer Service line.
Please note that if your new property is not supplied by Scottish Power, you may have to provide your electricity MPAN and MPRN numbers, and information about your new properties current energy supplier. If you are unsure about which company supplies your gas and/or electricity, check out our find your energy supplier guide.
Tenants Moving
The landlord or tenant of a property must notify a member of the Scottish Power Moving Home team when the tenant moves out. This can be done online through the relevant Scottish Power online account or over the phone well before the date on which the existing tenant moves out. Scottish Power will log the change and will verify the change of responsibility for the supply of energy to the property.
Please be aware that a new account must be set up by the new tenant or landlord (if there is no tenant). When closing or setting up the new Scottish Power account, please be sure to have the following information ready and to hand:
- The address of the property in question.
- The contact details of the landlord or letting agent administering the property.
- The date on which the new tenant moves in.
- Full name of the new tenant.
- Opening meter readings on the date the new tenant moved in.
- Closing meter readings on the date the old tenant moved out.
- Forwarding address of the tenant that is moving out for the purpose of issuing a final bill.
- The tariff you would like to go on.
- Your preferred payment method.
The supplier may require additional documentation such as a new lease agreement and supporting documents to verify the change of circumstances.
If there is no notice issued to Scottish Power the exiting tenant will be responsible for the energy supply up until two days after the required notice is received.
Business customers moving premises
Scottish Power business customers moving premises must notify Scottish Power in the same way that domestic customers are required to do. However, instead of calling the Scottish Power Moving Home team, business customers must contact the Business Energy Team free on 0800 040 7002 or via email through the appropriate Scottish Power online query form.
You will need the following information to hand:
- The date on which you move out.
- Who will be responsible for the premises after you move out (landlord or tenant).
- Accurate closing meter readings to draw up a final bill.
- A forwarding address to which the final bill will be posted.
If you’re moving into a new premise and would like Scottish Power to supply your energy, please contact the Scottish Power Business Energy Team.
Frequently Asked Questions
- Why am I still receiving bills from Scottish Power?
When you complete your move, Scottish Power will need to produce a final bill to cover the final moments of your contract. This is usually issued after you have moved out and into your new property. You will receive your final bill online and by post.
If you’re receiving bills in someone else’s name, you will have to contact the Scottish Power Customer Service department.
- I didn’t take a final meter reading, how will my final bill be calculated?
Scottish Power uses closing or final meter readings in order to accurately charge you for the energy you have used up until the point at which you moved out. If you fail to provide meter readings through the Scottish Power Moving Home process, the supplier will estimate your final bill based on your usage history.
If, however, a new occupant at your previous property opens a new account, Scottish Power will use their opening meter reading as your closing one to calculate your final bill.
- I’m moving but haven’t sold my house yet, should I still notify Scottish Power of my move?
If you would like to stick with Scottish Power as your supplier in your new property, you should notify a Scottish Power Moving Home agent of your move at least two working days before your move date. The supplier will set up a new account at your new property while maintaining your old account open.
You will be responsible for the energy supply to the property you’re selling until the sale has been completed. Please ensure that you notify Scottish Power two working days before you hand over your keys or you will be responsible for the energy supply of your old property until the new occupant enters into an energy supply contract.