Scottish Power Warm Home Discount 2019/20 - Application & Eligibility

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What is the Warm Home Discount?

The Warm Home Discount is a government discount scheme designed to help those that could potentially be in need. It was also implemented as a measure against fuel poverty in Great Britain. The Warm Home Discount is not available through every supplier on the market and is usually found in the larger companies, such as Scottish Power, in this case. There are a number of eligibility criteria for this scheme, many of which overlap with other schemes such as the ‘Cold Weather Payment’ and ‘Winter Fuel Payment’; however, it does not affect the recipients' eligibility for other such schemes.

The Scottish Power Warm Home Discount is available for all types of customers, across direct debit, prepayment and any other payment method. The only differing factor would be how the discount is applied. If you are a prepayment customer, for example, you will receive a voucher to take to the shop when you top up; whereas direct debit customers will receive the discount directly applied onto their account.

This discount is generally applied between the months of October and April. The idea here is give support to people during the most difficult period of year in terms of energy bills, given the cold weather. The amount offered through the scheme varies each year, but it is generally£140.

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Scottish Power is making it harder to get the Warm Home Discount

You can still get money off your bills with much less hassle

Are you eligible?

The eligibility criteria for the Warm Home Discount is the same across the board regardless of the supplier that you receive it from. You will be eligible if on the 7th July 2019, the following applied:

  • You (or your partner) is the account holder
  • You received the ‘Guarantee Credit’ element of ‘Pension Credit’ (still the case even if you get savings credit)

If the above does not apply, then there is still a chance that you are eligible, but you would have to apply using the following criteria:

  • You have a low income
  • You get certain means-tested benefits

To get advice as to whether you would be eligible for the Warm Home Discount, you can give us a call on 01704 325069

or contact Scottish Power.

Scottish Power Warm Home DiscountIs there a difference between the Government’s Warm Home Discount and Scottish Power’s? No, they are exactly the same. It is a government scheme, but energy suppliers like Scottish Power are those that offer the discount. This is why many smaller suppliers do not offer it.

2019/20 application process

The amount available for 2019/20 is £140 The online application process for the 2019/20 Scottish Power Warm Home Discount has started; however, you can call the below number to receive information and eligibility. The earlier you call, the better chance you have of saving in 2019/20.

How to receive past Warm Home Discount

Usually the Warm Home Discount will be administered automatically without any action; however, if you haven’t received yours and you feel you should be entitled, you should contact Scottish Power to make sure that there has not been any error. Before doing so, you should also check the below:

If your reference number begins with an ‘M’:

You don’t need to do anything. If Scottish Power were your supplier on the 7th July 2019 (for 2019/20), they will automatically pay you your discount through by March 2019. If Scottish Power were not your supplier on that date, your old supplier will send your details through to Scottish Power so that they can pass the discounted amount on.

If your reference number begins with a ‘U’:

If this is the case, the Department of Work and Pensions (DWP) don’t know who your energy supplier is. THis means that you will need to give them a call using the number on the letter that you will have received. In order to prove your supplier, you will need to provide them with your electricity account number and your Meter Point Administration Number (MPAN). Both of these numbers can be found on your energy bill, so don’t panic, they’re very readily available.

Don’t dally, though. If you don’t call them soon enough you may not receive your discount at all. If you are still having doubts or you still haven’t been able to resolve your issues, you should call the Warm Home Discount Team directly on 0345 603 9439 between Monday to Friday from 8:30am - 4:30pm or write to the warm home discount team at the address below.

Send a letter to...

Warm Home Discount Team
Peel Park
Brunel Way

Contact Scottish Power via...

Click here


What happens if I switch my energy supplier?

If you switch your energy supplier before you have received your Warm Home Discount, you will still receive the discounted amount if you were supplied by Scottish Power on the 7th July 2019. Likewise, if you were with another supplier that provides the Warm Home Discount on this date, they will pass along the saving to Scottish Power if you have switched to them.