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Scottish Power Warm Home Discount 2019/20 - Application & Eligibility

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Scottish Power and the Warm Home Discount

Scottish Power’s Warm Home Discount is a government-backed programme to help households which have difficulties paying their energy bills over the winter period when people normally use a lot more energy. The scheme, which has been running since 2011, aims to reduce fuel poverty in the UK. The current end date for the initiative is 2021.

While Scottish Power and other big energy companies offer the Warm Home Discount, it is not available from all electricity suppliers as many small challenger companies already offer more affordable tariffs all year round. Eligible customers will receive a rebate on their accounts. Scottish Power has a number of criteria to determine who can get the discount. Read on to find out if you qualify and apply soon as the number of discounts available is limited.

There are other schemes to help people with their energy bills including the Cold Weather Payment Scottish Power Hardship Fundand the Winter Fuel Payment. Applying for or receiving the Warm Home Discount does not affect your right to benefit from these other forms of assistance.

It doesn’t matter how you pay for your energy, whether through direct debit, prepayment or other methods, all eligible Scottish Power customers can apply for the Warm Home Discount.

However, your payment method does affect how you will receive the discount. If you are a prepayment customer you’ll get a bar-coded voucher. Take it to the shop when you top up to get your rebate.

For direct debit customers, the discount will be directly applied to your account, you'll see it listed under Other Charges in your Scottish Power bill.

Scottish Power promise to apply the discount to your account by 31st March 2020. The amount offered through the scheme has varied over its nine-year existence, this year the rebate is worth £140.

That £140 rebate includes VAT so, if you are successful in receiving it, your bill will show a credit amount of £133.33, before the VAT is included.

Flame and light bulb

Getting the Warm Home Discount may get harder.

You can still get money off your bills with much less hassle

Are you an eligible Scottish Power customer?

Scottish Power domestic customers must fall into one of two categories according to your circumstances to be entitled to the rebate: a “Core Group” and a “Broader Group”.

You are automatically entitled to the Core Group Discount if:

  • The account is in your name or your partner’s name
  • Scottish Power was your supplier on 7th July 2019
  • You get the guarantee credit element of pension credit between 1st April 2019 and 31st March 2020 (if you get savings credit you are still eligible)

If you meet the above criteria then you don’t need to do anything. You should get a letter confirming your eligibility from the Department of Work and Pensions before the end of the year which will tell you what will happen next.

For the Broader Group you can apply to Scottish Power for the rebate if:

  • Scottish Power was your supplier on 7th July 2019
  • The account is in your name or your partner’s name

And you or another member of your household are in receipt of one of the following benefits:

  • Income Support
  • Income Based Jobseeker’s Allowance
  • Income Related Employment Support Allowance
  • Universal Credit and have earned £1,349 or less in at least one of the twelve preceding assessment periods

If your circumstances match the following you may also apply to Scottish Power for the Warm Home Discount:

The gross income for your household totals less than £16,190 AND at least one of the criteria below describe someone in your home:

  • A child living with you permanently is under five years old or 18 or under and in full-time education and entitled to receive free school meals
  • Gets a child tax credit or working tax credit with a disability, severe disability, disabled child, severely disabled child or family element or the universal credit equivalent
  • Gets an income-related benefit with a disabled child, disability, severe disability or enhanced disability premium or the universal credit equivalent
  • Gets a pensioner, higher pensioner or enhanced pensioner premium
  • Gets a limited capability for work and work-related activity according to regulations 39 and 40 of the universal credit regulations 2013(a)
  • Gets a disabled child element
  • Gets disability living allowance (dla), personal independence payment (pip); incapacity benefit or attendance allowance
  • Are 65 years old or older
  • Your total annual energy bill is more than 10% of your household’s annual income

If you’re still not sure, find out if you would be eligible for the Warm Home Discount by giving Selectra a call on 017 04 325 069.

Or click here for our detailed guide on how you can contact Scottish Power.

2019/20 Scottish Power application process

The amount available this winter (2019-2020) is £140. The online application process for the 2019/20 Scottish Power Warm Home Discount has already started so call the number below as soon as possible to receive information and check your eligibility. The sooner you call, the better your chance of saving in 2019/20.

TEL: 02039 360059

Your household can only receive one rebate for each electricity account. Also, because the rebate is only applied to your electricity bill, you need a Scottish Power domestic electricity account to get the Broader Group rebate. This means you can't get a Broader Group Discount payment if you are a Scottish Power gas customer only.

However, if you do have a gas and electricity account you can get the rebate credited to your Scottish Power gas account after you receive it on your electricity account.

If you get one bill for your dual fuel tariff you don’t need to get the balance transferred.

If you get electric and gas from Scottish Power at the same address but the accounts aren’t linked you can call Scottish Power customer service and ask them to transfer your Warm Home Discount to your gas account.

How to receive past Warm Home Discount

The last date when you can claim a Warm Home Discount rebate if you are a Pension Credit Guarantee Credit customer is the 28th February 2020.

Usually the Warm Home Discount will be distributed automatically without you taking any action.

However, if you or your partner received the Pension Credit Guarantee Credit on 7th July 2019 and believe you should qualify for the rebate but haven’t received it or a letter by December 2019, you should contact Scottish Power to make sure that there has not been any error. Before doing so, you should also check the information below:

If your reference number begins with an ‘M’:

You shouldn’t need to do anything. If Scottish Power was your supplier on the 7th July 2019 (for winter 2019/20), it will automatically apply your discount by the end of March 2019. If Scottish Power was not your supplier on that date, your old supplier will send your details through to Scottish Power so that it can pass the discount amount on to you.

If your reference number begins with a ‘U’:

If this is the case, there may be a problem. This means that the Department of Work and Pensions (DWP) isn’t sure which energy supplier your account is with.

In this situation you will need to give them a call using the number on the letter that you received. To verify your supplier, you will need to provide the DWP with your electricity account number and your Meter Point Administration Number (MPAN). Both of these numbers should be on your energy bill, but if you have any problems click here for more information about how to find them.

There are a limited number of Warm Home Discounts available, so if you don’t call in time, you may not get the discount at all.

If you are still not sure about something or you haven’t been able to resolve your issues, you should call the DWP’s Warm Home Discount Team directly on 0345 603 9439 between Monday and Friday from 8:30am - 4:30pm or write to the team at the address below.

Warm Home Discount Team


Peel Park

Brunel Way



Contact Scottish Power via...

For pension credit guarantee credit customers there is a special helpline, also open Monday to Friday from 8:30am to 4:30pm:

TEL: 0800 731 0214

What happens if I switch energy suppliers?

If you qualify for the Core Group Warm Home Discount and move to a new supplier after 7th July 2019, Scottish Power will apply your rebate to your final account balance. If you got a letter from the DWP but your payment hasn’t arrived by 1st April 2020 you should get in touch with Scottish Power as soon as possible.

Unfortunately, If you are in the Broader Group and change your energy supplier after you apply for a Warm Home Discount but before you get the rebate, you are not considered eligible for a rebate from Scottish Power any longer and you’ll need to apply to your new energy supplier for the Warm Home Discount. You should be aware that the eligibility criteria of your new supplier might be different from Scottish Power’s.

The Scottish Power Warm Home Discount, gives you £140 off your household’s energy bills in the winter.

However, there are plenty of other suppliers which can reduce your bills all year round.

Give Selectra a call or a click to check sure you’re on the best tariff for your household rebate or no rebate.

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