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Scottish Power Warm Home Discount: Apply 2020/21

Scottish Power Warm Home Discount

Every winter, Scottish Power offers the Warm Home Discount where eligible customers receive a rebate of £140 on their accounts. Scottish Power has a number of criteria to determine who can get the discount. Read on to find out if you qualify and how to apply. The number of discounts available is limited so try to apply as soon as possible - applications usally open in the summer.


Scottish Power and the Warm Home Discount

Scottish Power’s Warm Home Discount is a government-backed programme to help households which have difficulties paying their energy bills over the winter period when people normally use a lot more energy. The scheme, which has been running since 2011, aims to reduce fuel poverty in the UK.

The amount offered through the scheme has varied over its nine-year existence, in 2019/2020 the rebate is worth £140. That £140 rebate includes VAT so, if you are successful in receiving it, your bill will show a credit amount of £133.33, before the VAT is included.

Other Scottish Power schemesAs well as the Warm Home Discount, Scottish Power also offers other schemes to help people with their energy bills, including the Cold Weather Payment, Scottish Power Hardship Fund and the Winter Fuel Payment. Applying for or receiving the Warm Home Discount does not affect your right to benefit from these other forms of assistance.

Are you eligible?

Are you in the Warm Home Discount Broader Group?Call us to check your eligibility & get more savings. Our energy advisers are one free call away 020 3966 4692 or get a free callback now.

Scottish Power domestic customers must fall into one of two categories according to your circumstances to be entitled to the Warm Home Discount: the “Core Group” and the “Broader Group”.

 You are automatically entitled to the Core Group Discount if:
  • The account is in your name or your partner’s name
  • Scottish Power was your supplier on 7th July 2019
  • You get the guarantee credit element of pension credit between 1st April 2019 and 31st March 2020 (if you get savings credit you are still eligible)

If you meet the above criteria then you don’t need to do anything to apply for the Warm Home Discount with Scottish Power. You should get a letter confirming your eligibility from the Department of Work and Pensions before the end of the year which will tell you what will happen next.

 For the Broader Group you can apply to Scottish Power for the rebate if:
  • Scottish Power was your supplier on 7th July 2019
  • The account is in your name or your partner’s name

And you or another member of your household are in receipt of one of the following benefits:

  • Income Support
  • Income Based Jobseeker’s Allowance
  • Income Related Employment Support Allowance
  • Universal Credit and have earned £1,349 or less in at least one of the twelve preceding assessment periods

If your circumstances match the following you may also apply to Scottish Power for the Warm Home Discount under the Broader Group:

The gross income for your household totals less than £16,190 AND at least one of the criteria below describes someone in your home:

  • A child living with you permanently is under five years old or 18 or under and in full-time education and entitled to receive free school meals
  • Gets a child tax credit or working tax credit with a disability, severe disability, disabled child, severely disabled child or family element or the universal credit equivalent
  • Gets an income-related benefit with a disabled child, disability, severe disability or enhanced disability premium or the universal credit equivalent
  • Gets a pensioner, higher pensioner or enhanced pensioner premium
  • Gets a limited capability for work and work-related activity according to regulations 39 and 40 of the universal credit regulations 2013(a)
  • Gets a disabled child element
  • Gets disability living allowance (dla), personal independence payment (pip); incapacity benefit or attendance allowance
  • Are 65 years old or older
  • Your total annual energy bill is more than 10% of your household’s annual income

Check your eligibility in minutesIt can sometimes be difficult to tell if you are eligible for energy schemes. Find out in minutes if you are and what to do if you're not. Call 020 3966 4692 or get a free callback now.

The discount is only applied to your electricity bill so you need to have a Scottish Power domestic electricity account to get the Broader Group rebate. This means you can't get a Broader Group Discount payment if you are a only Scottish Power gas customer.

If you have a gas and electricity account, you can get the rebate credited to your Scottish Power gas account after you receive it on your electricity account. If you get one bill for your dual fuel tariff you don’t need to get the balance transferred.

2019/20 application process

Applications for the 2019/2020 Scottish Power Warm Home Discount have now closed. We will update this page with the application process for 2020/2021 as soon as the information becomes available.

The amount available this winter (2019-2020) is £140. Elgible customers can apply for discount online or by contacting Scottish Power directly.

 Scottish Power Warm Home Discount Application Form (2019/2020)
 Scottish Power Warm Home Discount phone number: 0800 027 0072 (Monday to Friday: 8am-8pm; Saturdays 8:30am-4pm)

Remember, Scottish Power grants the Warm Home Discount on a first come, first served basis so try to apply as soon as possible and don't leave it to the last minute.

To verify your elgibility for the scheme, Scottish Power might share your information with the Department of Work and Pensions or ask you to provide evidence of the benefit you recieve before they will grant you the discount.

Your household can only receive one rebate for each electricity account. If you get electricity and gas from Scottish Power at the same address but the accounts aren’t linked, you can call Scottish Power customer service and ask them to transfer your Warm Home Discount to your gas account.

How do I get the Warm Home Discount?

It doesn’t matter how you pay for your energy, whether through direct debit, prepayment or other methods, all eligible Scottish Power customers can apply for the Warm Home Discount.

However, your payment method does affect how you will receive the discount:

 Prepayment customers - you’ll get a bar-coded voucher. Take it to the shop when you top up to get your rebate.
 Direct debit customers -the discount will be directly applied to your account (you'll see it listed under Other Charges on your Scottish Power bill.

Scottish Power promises to apply the discount to your account by 31st March of the given year.

Warm Home Discount contact details

Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. Our free service will put you through to a real person without the wait. Call 020 3966 4692 or get a free callback now.

If you need to contact Scottish Power regarding the Warm Home Discount, use the number listed below.

 Scottish Power Warm Home Discount number: 0800 027 0072 (Monday to Friday: 8am-8pm; Saturdays 8:30am-4pm)

If you are part of the 'Core Group' and did not recieve your Warm Home Discount letter, you need to call the Department of Work and Pensions (DWP), not Scottish Power.

 DWP Warm Home Discount number: 0800 731 0214 (Monday to Friday, 8:30am to 4:30pm

For more help and advice on the Warm Home Discount, give the energy experts at Selectra a call for free on 02039 360059

How to receive past Warm Home Discount

energy bill, money

The last date when you can claim a Warm Home Discount rebate if you are a Pension Credit Guarantee Credit customer is the 28th February 2020.

Usually the Warm Home Discount will be distributed automatically without you taking any action. However, if you or your partner received the Pension Credit Guarantee Credit on 7th July 2019 and believe you should qualify for the rebate but haven’t received it or a letter by December 2019, you should contact Scottish Power to make sure that there has not been any error. Before doing so, you should also check the information below:

1. If your reference number begins with an ‘M’:

You shouldn’t need to do anything. If Scottish Power was your supplier on the 7th July 2019 (for winter 2019/20), it will automatically apply your discount by the end of March 2019. If Scottish Power was not your supplier on that date, your old supplier will send your details through to Scottish Power so that it can pass the discount amount on to you.

2. If your reference number begins with a ‘U’:

If this is the case, there may be a problem. This means that the Department of Work and Pensions (DWP) isn’t sure which energy supplier your account is with.

In this situation you will need to give the DWP a call on 0800 731 0214 (Monday to Friday, 8:30am to 4:30pm). To verify your supplier, you will need to provide the DWP with your electricity account number and your Meter Point Administration Number (MPAN). Both of these numbers should be on your energy bill, but if you have any problems check out our guide on how to find your MPAN.

What happens if I switch energy suppliers?

If you qualify for the Core Group Warm Home Discount and move to a new supplier after 7th July 2019, Scottish Power will apply your rebate to your final account balance. If you got a letter from the DWP but your payment hasn’t arrived by 1st April 2020 you should get in touch with Scottish Power as soon as possible.

Unfortunately, If you are in the Broader Group and change your energy supplier after you apply for a Warm Home Discount but before you get the rebate, you are not considered eligible for a rebate from Scottish Power any longer and you’ll need to apply to your new energy supplier for the Warm Home Discount. You should be aware that the eligibility criteria of your new supplier might be different from Scottish Power’s. Remember you can always save more than £140 just by sorting out your energy tariff and getting on the best deal possible. You can give us a call on 02039 360059 for free advice.

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