Contact Shell Energy
Shell Energy has ceased trading and its customer-service phone lines have been disconnected. If you were a customer, contact your new supplier (Octopus Energy) — appointed by Ofgem under the Supplier of Last Resort scheme.
Shell Energy has ceased trading
Customer-service lines disconnected
Shell Energy no longer operates as a UK domestic energy supplier (ceased 31 March 2024). Phone numbers, online accounts and email addresses previously listed for Shell Energy are no longer monitored.
If you were a Shell Energy customer, your supply was transferred to Octopus Energy under Ofgem's Supplier of Last Resort scheme. Contact them through their dedicated channels:
Common questions
Contacting Shell Energy — frequently asked questions
No — Shell Energy has ceased trading and its customer-service lines have been disconnected. Contact Octopus Energy — your new supplier under Ofgem's Supplier of Last Resort scheme — for any account question.
Final Shell Energy bills are issued by the company's administrators, not by the SoLR. Contact the administrators directly — their details are usually published in the Companies House filings linked from the Ofgem cessation announcement. If the dispute is not resolved, the Energy Ombudsman remains the binding ADR route even after a supplier has ceased trading.