So Energy - Reviews, Account Login, Tariffs and Contact
Based in London, So Energy is a 100% green independent energy supplier which began operating in the UK in 2015. So Energy UK believes that contrary to customers current impression, energy companies can be simple, honest and good value.
So Energy Reviews
Simple. Honest. Good value. These are the three values that So Energy holds at its core. Selectra has carried out an honest review of So Energy to see if the company stands up to its claims. Customer reviews of the company are consistently positive
Citizens Advice has voted them top of their table of suppliers with 4.7 stars. They achieved five stars for the low number of complaints, ease of contact and ease of switching. For every 100,000 calls, they only had 48.9 complaints, much less than the big six, most of which finished up at the bottom of the table. Customers managed to get through to a customer representative in an average of 24 seconds and completed 100% of their switches within the 21-day limit.
Simon Oscroft, director at So Energy, said: “We’re continually working hard to improve the service we provide and, even though we’ve come first, we know we can do better.” They only scored low in one category: customer guarantees, which means that they had fewer safeguards for customers such as the energy switch guarantee or the safety net for vulnerable customers. Also, So Energy have no prepayment option and don’t support the warm home discount.
So Energy was also winner at the 2018 Moneyfacts Consumer Awards, where it was the number one energy supplier in a survey of 160,000 customers. However, t's not only the customers who get a vote. The Moneyfacts Consumer Awards combine honest consumer feedback with the best products on the market, to reveal the best all-round companies.
So, the best companies are not always those who are cheapest. Moneyfacts expert analysis is used to choose the companies which provide the best service, are more ethical and provide good value for money. This company certainly isn't short of prizes and accolades and seems to be going from strength to strength.
From 1035 reviews on Trustpilot So Energy has 95% overall. Customers generally liked the online account and felt that it was easy to use. Customers mentioned that their bills were easy to understand and came with a visual graph of their usage so that they could quickly understand how much energy they had used. Customers also commented that their bills were even lower than initial estimates proving that they are following through on their price promise.
Customers found that the customer service by telephone was quick and efficient, resolving their complaints on the first phone call. The only real negative mentioned was that So Energy doesn’t have an app and many customers would like to manage their account easily from their telephone.
Below are the respective reviews given from available websites and the amount of reviewers on each
Prices & Tariffs
So Energy is the only supplier in the UK to have their own low price commitment. They aim to always be within the cheapest 10% of suppliers in the UK. They also commit to not having any offers as they feel that they are deceptive, aiming to lure customers in with cheap initial offers only to raise the prices after the initial offer ends.
Furthermore, they commit to making sure the price on their website and the prices offered by price comparisons sites will always be the same. That means that no matter where you buy your energy from you will still be getting the same deal. Just keep in mind that this low price policy only applies to their fixed tariffs.
So Energy only offer one simple tariff called So Lion. You can find the basic information on the tariff below.
- Dual fuel
- 12 months fixed contract
- Monthly direct debit
- £5 early exit fee per fuel
- Online only
Below you can see the tariff label information (TLI) for So Energy Lion (Fixed Rate):
|Region||Elec price per kWh||Elec yearly price||Standing Charge per day||TCR||Gas price per kWh||Gas yearly price||Standing Charge per day||content|
|North East EN||13.03p||£403.93||22.05||15.63p||2.69p||£336.25||22.05p||13.44p|
|North West EN||13.00p||£403.00||22.05p||15.60p||2.78p||£347.50||22.05p||13.81p|
|Merseyside & N Wales||13.72p||£425.32||22.05p||16.32p||2.86p||£357.50||22.05p||14.13p|
|South East EN||13.53p||£419.43||22.05p||16.13p||2.94p||£367.50||22.05p||14.45p|
|South West EN||14.18p||£439.58||22.05p||16.78p||2.92p||£365.00||22.05p||14.37p|
Last Updated: April 2018
Additionally, So Energy offers two different ways to pay to help you manage your finances better. You can choose to either pay equal direct debit payments thoughout the year or make seasonal payments. Paying by equal direct debit means that your bills will be the same every month regardless of the season and helps you to avoid any nasty surprises.
In this case, So Energy calculate your fixed monthly Direct Debit payment amount by taking your forecast annual energy costs and dividing this number by 12. Paying with equal direct debits spreads the yearly cost of energy equally across each month. Your forecast usage is based on all the information you provided them with during the quote process.
Alternatively, you can pay for your energy with seasonal direct debit payments. Traditionally, energy companies forced all their customers to pay using this model. Paying seasonally would mean that your payments will increase or decrease depending on the season. Typically people will spend more in the winter months.
To calculate your bills So Energy calculates your forecast annual energy costs and then divide this number by 12, giving your average monthly payment amount, and then adjust it for the time of year. They reduce the average payment by 25% during the summer months and increase by 25% for the winter.
Apart from having a slick website, So Energy also has an online web portal where you can login to your account and manage your energy without having to make a phone call. Customers just have to enter their username and password and follow the instructions in the online portal to access all their details.
Unfortunately, at the moment So Energy doesn’t have an app but their website is mobile optimised so it should be easy to use on your mobile. Once you are logged into your account you will be able to do the following:
- Track your balance
- See past usage details
- Submit meter readings
- Check your balance
All energy suppliers throughout the UK are required to submit details about their fuel mix and below you will find the details for So Energy. So Energy uses 100% renewable energy. They have agreements with renewable energy producers all around the UK. So Energy is very open about the sources of their energy and has renewable energy guarantee of origin (REGO) certificates for all of its energy.
The energy So Energy source comes from all around the UK. By choosing So Energy you are not only supporting renewable energy but also helping to create jobs in the UK. To find more information about the sources of So Energy’s energy then check out their webpage.
Below you can see the entire makeup of So Energy’s fuel mix.
It's easy to contact So Energy by phone, email or post. If you'd like to contact So Energy for general enquiries or regarding one of their tariffs or offers, you can use the phone number provided below.
So Energy have an excellent customer service record both on the phone and by email. Remember, in order to get a real comparison of how much you could save, give us a call or click here. To get a better idea about what they have to offer you, you can visit So Energy’s website to browse the tariffs that they currently have available.
So Energy contact number
Please check with your provider if you don't know how much a call will cost.
0330 111 5050
*Monday to Friday: 9am-5pm