Ceased trading · August 2019

Solarplicity archive

Solarplicity ceased trading on 1 August 2019. Its customers were transferred to EDF Energy under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2008 Hertfordshire

Ceased trading · 1 August 2019

Solarplicity no longer supplies UK households

Financial difficulties — Solarplicity had previously been banned by Ofgem from taking on new customers in 2018 due to poor customer service. Falling renewable subsidies and rising wholesale costs left the business unviable. Customers were transferred to EDF Energy under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2008

Years on the UK market

About

Who is Solarplicity?

Registered as Solarplicity Energy Limited (formerly LoCO2 Energy), Solarplicity uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Hertfordshire, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Solarplicity was founded in 2008. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Timeline

Solarplicity — key dates

A short timeline of the Solarplicity brand — founding, milestones, regulatory events and the closure that brought it to an end.

2008
LoCO2 Energy is founded as a small renewable energy supplier.
2017
LoCO2 rebrands to Solarplicity.
2019
In July, Solarplicity sells 43,000 customers to Toto Energy.
2019
Solarplicity ceases trading in August 2019. Remaining customers (~8,000) are transferred to EDF Energy via the Supplier of Last Resort scheme.

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Common questions

Solarplicity — frequently asked questions

Existing customers were transferred to EDF Energy under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Solarplicity statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (EDF Energy) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Solarplicity transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Solarplicity statement before paying.

You can complain about the conduct of Solarplicity (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.