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Spark Energy Free Contact Number, Email & Customer Service

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NEWS (27/11/2018): Spark Energy has collapsedThis will leave 290,000 customers currently with the scottish energy company without a supplier. A decision has yet to be made on which company will take over the supply. You can call our energy helpline to find out the latest on what to do if you are a Spark Energy customer call:0800 027 0072 or request a callback from one of our advisers.

There are numerous ways of getting in touch with Spark Energy and it can sometimes seem like an overwhelming task to get in touch with the right person. Here you will find the main contact information for Spark Energy and how to get in touch with them whatever your query.


General Enquiries

If you have a general enquiry that can’t be covered by the automated service line then you can contact the general customer service contact number. On this number you will get through to a real person but you will have to wait on hold, at least for a few minutes to do so. This is also the number to call if you are having financial difficulties and are unable to make a payment. There are ways to help so don’t be afraid to get in touch and arrange a repayment schedule with Spark.

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Spark Energy contact number
Please check with your provider if you don't know how much a call will cost.
0345 034 7474
*Monday to Friday: 8am-6pm; Saturday: 9am-1pm

Aside from calling this phone number, you may also submit your queries to Spark by contacting them by post or filling out their online contact form on their website.

Send a letter to:

Spark Energy
Ettrick Riverside
Dunsdale Road
Selkirk
TD7 5EB

Or Email them at:

customerservice@sparkenergy.co.uk


 

Customer Service Contact (automated line)

If you would like to make a payment or submit your meter readings, one of the quickest ways to do this is by calling their Automated customer service line.The lines are open 24 hours a day, 7 days a week.

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Spark Energy automated line
Please check with your provider if you don't know how much a call will cost.
0345 130 8966
Open 24 hours a day

Alternatively you can “talk” to their automated assistant Ami who can help you with moving in/out meter readings; updating your bill; signing up for an online account; checking your balance or managing your payments.

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Priority Services Register

Customers who are of pensionable age, have a visual or hearing impairment, are registered disabled or have long-term ill health issues, can sign up for the Spark Priority Services Register.

The priority services register is a special list of customers who may need a little extra assistance. When you sign up to the priority services register you get access to extra services such as statement bills and meter readings in Braille, large type, or audio tape.

If your meter isn’t already accessible for people with disabilities then you can arrange to have your meter moved so that it would be easier for you to access. They can also arrange to modify the equipment with adaptors and controls to make them easier or more convenient to use. Spark can also arrange to send someone to read your meter for you if you are not able to read it by yourself. Spark would also make sure that if your supply is interrupted then it would be reconnected as a priority.

You can find out more about the services they provide by downloading their 'Extra help' booklet in PDF. You can complete the registration form here:


Complaints

If you are dissatisfied with Spark Energy customer service then you can phone the Spark customer Complaints. On Spark’s website they claim that they will try to resolve all customer complaints within one day. They will also take note of your complaint to help their service improve in the future.If the issue cannot be resolved to your satisfaction then you have the right to raise an official complaint with the company.

blue telephone

Spark Energy contact number
Please check with your provider if you don't know how much a call will cost.
0345 034 7474
*Monday to Friday: 8am-6pm; Saturday: 9am-1pm

Send a letter to:

Spark Energy
Ettrick Riverside
Dunsdale Road
Selkirk
TD7 5EB

Or Email them at...

customerservice@sparkenergy.co.uk

 

Formal Complaints

If the complaints line cannot resolve your problem or if you feel unsatisfied with the service that has been provided you can call the Spark customer Complaints number. When you call this number your complaint will go through a simple three step procedure. Firstly, you will be provided with a complaint case number and you will be asked to allow 24 hours for the problem to be resolved.

If your problem can’t be resolved in 24 hours, you will move to step two and be provided with a named customer assistant who will deal with your case. One of the customer relationship managers will go through the issue and aim to give a resolution within the next five working days.

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Thirdly, if the issue has not been resolved within the following five working days, or if the case is complex and there are other suppliers or agencies involved, you can ask for your issue to be reviewed further by their senior manager.

In case your complaint has not been resolved within eight weeks, you have the option to ask for a letter that will allow you to get in touch with the Energy Ombudsman. They are an impartial and free service which helps customers find solutions to their problems with suppliers.

Send a letter to...

Energy Ombusdsman
PO Box 966
Warrington
WA4 9DF

Or Email them at...

enquiries@energy-ombudsman.org.uk

 

Emergency Contact Numbers

Gas

In the case of a gas emergency you should follow the following steps:

  1. Ventilate your property by opening all doors and windows
  2. Call the National Grid immediately on 0800 111 999
  3. Don’t use any electrical equipment within your property such as light switches, mobile phones etc.
  4. Don’t use anything that would emit a naked flame, such as lighters, matches etc.
  5. Turn off the gas using the emergency control valve (ECV), this is usually found alongside the meter.

If you can’t smell gas but are having a problem with your gas installation then you should contact Spark Energy through their technical helpline where you can arrange for an engineer to come and check your installation.

Electricity

If you have a problem with your electricity supply, make sure that you check the fusebox in your house and that all the switches are up.

If your fuse box is fine and your neighbours are also without power then it could be a problem with the electricity network. In this case, it should call 105 which will take you through to your electricity network operator who can provide you with more information on the situation. The electricity network operators are different in each of the different regions.

If there isn’t a problem with the electricity network then call Spark to arrange for an engineer to come to your house.

blue telephone

Spark Energy contact number
Please check with your provider if you don't know how much a call will cost.
0345 034 7474
*Monday to Friday: 8am-6pm; Saturday: 9am-1pm

Updated on