Contact Spark Energy: phone, email & complaints
Need to contact Spark Energy? In this complete Spark Energy contact guide, we list all the available contact methods for the supplier, including the main contact number, email address, live chat, and emergency numbers. You can also find Spark’s contact hours and information on what to do when moving house.
Spark Energy went bust. However, after Ovo Energy was appointed the new supplier by Ofgem, the provider also bought the company Spark Energy Limited. This means that Ovo has kept the Spark brand going and sells energy tariffs under the Spark name. As a result, customers can still contact Spark Energy directly with any issues and questions.
In the table below we have listed the main Spark Energy contact number, email address and postal address. For more contact information, such as details on the live chat and opening hours, read on.
|Spark Energy contact number
|0345 034 7474
|Spark Energy email address
|Spark Energy address
|Spark Energy, Ettrick Riverside, Dunsdale Rd,
Selkirk TD7 5EB, United Kingdom
There are various ways you can contact Spark Energy, including over the phone, via email or through the company’s live chat. Here we look at each method one by one.
1. Spark Energy contact numbers
The supplier has two different contact numbers: one is for general enquiries and another is an automated line where customers can submit meter readings and pay bills.
- Spark Energy contact number (general enquiries): 0345 034 7474 (Mon-Fri: 8am-6pm; Sat: 9am-1pm)
- Spark Energy automated phone line: 0345 130 8966 (24/7)
If you need to speak to a customer service agent, you should ring the contact number 0345 034 7474. This will put you through to customer service so you can speak to an agent directly. The automated phone line will not allow you to speak to a person directly and is only designed for submitting meter readings and paying bills.
Are the phone numbers free?
Both Spark Energy contact numbers are 0345 numbers. These are included in all monthly landline or mobile package minutes, meaning they are ‘free’ for the majority of people. If you do not have inclusive minutes in your phone plan, these numbers will cost you your local call rate.
The Spark Energy contact number is active Monday to Friday from 8 am to 6 pm, and Saturdays from 9 am to 1 pm. Opening hours for general customer service by other means (e.g. emails and live chat) also fit into these times. The automated phone line for meter readings and bills is open 24/7.
The first point of call when you have a problem or question should be your online account. Here you might find your answers and have no need to contact the company directly. For some handy tips on how to log in and set up an account, check out our Spark Energy login guide.
2. Spark Energy email
If your issue is not urgent, or you cannot contact the supplier by phone during its contact hours, you can send an email to the official Spark Energy email.
- Spark Energy email address: [email protected]
Contacting the company via email is the best option if your issue is not urgent as you will not have to wait around on hold, but will still recieve a fairly fast response (within a couple of days).
3. Postal address
Another Spark Energy contact method is post. You can send a letter to the Spark offices in Scotland.
- Spark Energy address: Spark Energy, Ettrick Riverside, Dunsdale Rd, Selkirk TD7 5EB, United Kingdom
4. Spark Energy live chat
The Spark Energy live chat is a great way to get in touch with the supplier. The chat is available on the company’s website and puts you directly in touch with a customer service representative without having to phone and wait on hold.
To access the live chat, head to the company’s website and click the ‘Contact Us’ link located in the header of the page. On the ‘Contact Us’ page, scroll down until you reach the live chat.
The chat is available during the supplier’s contact hours (Monday to Friday: 8 am-6 pm; Saturday: 9 am-1 pm).
5. Social media
The final Spark Energy contact method is social media. The provider is active on both Facebook and Twitter. You can log in to your own account on either platform and send the supplier a private message.
If you are dissatisfied with your experience with the energy provider you can place a complaint. You can place a Spark Energy complaint by phone, email or post. The contact details are listed below.
- Complaints: Spark Energy contact number - 0345 034 7474 (Mon-Fri: 8am-6pm; Sat: 9am-1pm)
- Complaints: Spark Energy email address - [email protected]
- Complaints: Spark Energy postal address - Spark Energy, Complaints Department, Ettrick Riverside, Dunsdale Road, Selkirk, TD7 5EB
After receiving your complaint, Spark will assign you a personal Customer Relations Manager who will investigate the issue and aim to find a resolution in five working days. If the process takes longer, you will be kept informed. If you are not satisfied with the resolution, you can ask a senior manager to investigate further.
In the case your complaint has not been resolved within eight weeks, you can contact the Energy Ombudsman. This is an impartial and free service which helps customers find solutions to their problems with energy suppliers.
Is the provider good at dealing with complaints, or will you be left waiting for an unsatisfactory resolution? Read our Spark Energy Reviews page to find out.
Emergency contact numbers
In the case of a gas or electricity emergency, your first call of action might not always be to contact Spark Energy directly.
In a gas emergency, you should follow the following steps:
- Ventilate your property by opening all doors and windows
- Call the National Grid immediately on 0800 111 999
- Don’t use any electrical equipment within your property such as light switches, mobile phones etc.
- Don’t use anything that would emit a naked flame, such as lighters, matches etc.
- Turn off the gas using the emergency control valve (ECV), this is usually found alongside the meter.
If you can’t smell gas but are having a problem with your gas installation then you should contact Spark Energy on 0345 034 7474 to arrange for an engineer to come and check your installation.
If you have a problem with your electricity supply, make sure that you check the fusebox in your house and that all the switches are up.
If your fuse box is fine and your neighbours are also without power then it could be a problem with the electricity network. In this case, call 105 which will take you through to your Distribution Network Operator (DNO) who can provide you with more information on the situation. Alternatively, you can contact your DNO directly.
If there isn’t a problem with the electricity network then ring the Spark Energy contact number 0345 034 7474 to arrange for an engineer to come to your house.
Spark claims to be an expert at making moving home and sorting out your utilities less stressful. For this purpose, it has created a digital moving home assistant called Tili.
Through Tili you can set up all your essential utilities and services at your new address, including your energy supply (either with Spark or another supplier). You will need to provide personal details and your new address in order to use the service.
If you are moving out of an address supplier by the provider, you will need to provide final meter readings on the day you move. This can be done by filling in the ‘moving home’ form on your online account or by calling the Spark Energy contact number: 0345 034 7474.
If you have moved into a Spark supplied address you can contact the supplier to discuss your options on 0345 034 7474, send an email to the Spark Energy email address ([email protected]), or use the live chat.
Priority Services Register
Customers who are of pensionable age, have a visual or hearing impairment, are registered disabled or have long-term ill health issues, can sign up for the supplier's Priority Services Register. This is a special list of customers who may need a little extra assistance.
When you sign up, you get access to extra services such as statement bills and meter readings in Braille, large type, or audiotape. You can also arrange to have your meter moved for free if it is not easily accessible. Members on the register are also prioritised during a power outage.
To be included on the Priority Services Register, you can fill out the company’s registration form and email it to [email protected], or post it to Spark Energy, Dunsdale Road, Ettrick Riverside, Selkirk TD7 EB. Alternatively, you can register by contacting the provider on 0345 034 7474.
All media enquiries should be emailed to [email protected]. Ovo Energy is Spark’s parent company and deals with all public and media relations.