SSE Atlantic was previously known as Scottish and Southern Energy until it was bought by SSE in 2009. SSE is the second largest provider of energy in the UK and also operates as Swalec, Scottish Hyro and Southern Electric. It is classed as one of the big six suppliers in the UK.
Bigger isn’t always better and, in the case of SSE Atlantic, their strength is drawn more from the length of their operation and mergers between companies than genuinely good service. In fact, many small suppliers have performed consistently much better than SSE Atlantic in terms of price and customer service. In the Which? Survey from 2017 SSE Atlantic came 24th out of 31 electricity and gas suppliers in the UK. This placed it close to the middle of the big six in terms of quality of customer service.
Ofgem also reports that the company receives a very low level of complaints compared with the other big six and that 72% of the customers who have contacted SSE Atlantic have been happy with the service they have received. However, reviews on Trustpilot claim that many customers have been left without gas and electricity for long periods of time while waiting for maintenance to fix installations and complicated customer service that makes it difficult to get in touch with the right person. It’s worth noting that on Trustpilot the company only has 345 reviews which is relatively few for the size of the company. They have a rating on Trustpilot of only 16%.
Prices & Tariffs
Before 2012 SSE Energy had a staggering 68 tariffs. Ofgem, the energy industry regulator, deemed this too confusing and so their system has been revamped completely to include just a few core tariffs: the general domestic tariff and multi-rate electric tariff, which includes economy 7 and 10. SSE Atlantic's tariffs vary widely depending on your region and also whether you have a monthly bill, pay by direct debit, have a prepay meter or have paperless billing.
Tariffs can be confusing and SSE Atlantic isn´t one of the cheapest suppliers on the market. To get a current personalised quote to see if you could save by switching supplier give us a call; however, until then you can see a premade tariff quotation below for the 13 pricing regions across the country.
Below you can see the tariff label information (TLI) for SSE Atlantic Energy’s domestic electricity dual fuel tariff:
|Region||Elec price per kWh||Elec yearly price||Standing Charge per day||TCR||Gas price per kWh||Gas yearly price||Standing Charge per day||TCR|
|North East EN||16.42p||£509.02||14.80||18.16p||4.03p||£503.75||14.80p||17.99p|
|North West EN||15.98p||£495.38||14.80||17.72p||4.07p||£508.75||14.80||18.15p|
|Merseyside & N Wales||17.12p||£530.72||14.80p||17.72p||4.03p||£503.75||14.80p||17.99p|
|South East EN||17.00p||£527.00||14.80p||19.38p||4.18p||£522.50||14.80p||18.60p|
|South West EN||17.64p||£546.84||14.80p||19.38p||4.18p||£522.50||14.80p||18.60p|
Last Updated: April 2018
If you would like to login to your SSE Atlantic Energy online account to access your account without having to speak to someone over the phone, then you can do so by clicking below.
Once you are logged into your account, you will be able to do the following:
- Manage your account
- Check your balance
- Monitor energy usage
- Make secure payments to your account
SSE Atlantic Energy Mix
All energy companies must declare their fuel mix and below you can find the breakdown of Atlantic Energy's Fuel mix. SSE Energy definitely isn’t one of the most green suppliers on the market. Only 15% of their energy comes from renewable sources. This is much lower than the national average of 24%. Likewise, their use of coal as an energy source is much higher than many other suppliers on the market.
SSE prides itself on being an ethical company. In fact, it is the first FTSE company to be accredited with the fair tax mark. This demonstrates that SSE is paying their taxes and is open about their financial practices to the public.
SSE contributes 9 billion pounds to the UK economy and has invested over £1 billion in UK infrastructure. It directly employs 19,000 people in the UK and supports 100,000 jobs. SSE pays its employees the living wage and since 2014 has had an agreement with its suppliers to ensure that they too follow the company’s lead. The company also heavily invests in training, having spent £80,000 on their training for young people.
SSE Atlantic Reward Scheme
One of the benefits of being an SSE Atlantic customer is access to their reward scheme. The SSE reward scheme offers customers unique benefits such as exclusive presale tickets and discounts on events at one of the SSE sponsored venues such as SSE Arena, Wembley and SSE Hydro. Additionally, it offers reduced tickets for many popular attractions such as London Zoo. Customers can also make use of exclusive SSE lounges and win prizes in competitions.
To register for the SSE Atlantic reward scheme or to login to your SSE Reward Scheme account click on the link below:
If you'd like to contact SSE Atlantic for general enquiries or regarding one of their tariffs or offers, you can use the number provided below or check out our dedicated contact page to find a wider range of contact numbers. Remember, in order to get a real comparison of how much you could save, give us a call or click here. To get a better idea about what they have to offer you, you can visit SSE Atlantic's website to browse the tariffs that they currently have available.
SSE Atlantic contact number
Please check with your provider if you don't know how much a call will cost.
0345 026 0657
Monday to Friday: 8am-8pm; Saturday: 8am-2pm
Send a letter to...
SSE Atlantic Electric and Gas Inveralmond House 200 Dunkeld Road Perth PH1 3Aq