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SSE Warm Home Discount 2020/21 - Application & Eligibility

SSE Warm Home Discount logo next to a radiator and energy bill savings

The SSE Warm Home Discount could save you £140 on your electricity bills during the winter. Find out if you qualify and how to apply here.


What is the SSE Warm Home Discount?

Electricity bill and savings

The Warm Home Discount is an initiative designed and administered by the government in order to tackle fuel poverty and give people much-needed financial aid during the winter months to pay for their electricity bills when consumption is at its highest. The scheme is available through larger energy suppliers, such as the Big Six, in order for customers to offset the financial strain of cold winters.

The Warm Home Discount is a one-off electricity bill rebate, either applied directly to bills or issued as a voucher for prepayment customers. The initiative is just one of a number of schemes that can offer respite during the colder months, such as the Cold Weather Payment and Winter Fuel Payment.

SSE customers of all payment methods may qualify for the Warm Home Discount. This means that you should be able to receive this discount in some form if you meet the eligibility criteria, regardless of whether you pay for your energy on a top-up meter, Direct Debit or on receipt of a bill.

How much is the SSE Warm Home Discount?The 2020/21 SSE Warm Home Discount is set at £140 for those who meet the eligibility criteria.

Do I qualify?

There are a number of eligibility criteria that need to be met in order to qualify for this scheme, many of which overlap with other similar schemes, such as the Cold Weather Payment and the Winter Fuel Payment. Applying for the SSE Warm Home Discount does not diminish your chances of receiving financial aid on any of these other schemes.

Check your eligibility in minutesIt can sometimes be difficult to tell if you are eligible for energy schemes. Find out in minutes if you are and what to do if you're not. Call 020 3966 4692 or get a free callback now.

Applicants eligible for the Warm Home Discount fall into one of two groups:

  1. Core Group: Primarily those on the Guarantee Credit element of Pension Credit. Those belonging to this group receive the SSE Warm Home Discount automatically provided they were already receiving Guarantee Credit by 5 July 2020.
  2. Broader Group: These are customers who can apply for the SSE Warm Home Discount through their energy supplier. This group includes those on a low income or certain means-tested benefits. Customers belonging to this group must submit their SSE Warm Home Discount application on a yearly basis.

How to apply for the SSE Warm Home Discount

The application process for the 2020/21 SSE Warm Home Discount is now open. How to apply depends on whether you qualify for the Core Group or Broader Group.

To find out more about the Warm Home Discount eligibility criteria or if you need help applying, you can give us a call on 020 3966 4692 or get a free callback now for more detailed information and guidance.

Core group

If you are eligible for the SSE Warm Home Discount as part of the Core Group, you should receive a letter from the Department of Work and Pensions (DWP) by December at the latest, letting you know whether you will receive the discount automatically or if you need to apply for it instead.

Core Group members will usually receive the Warm Home Discount automatically. However, if you haven’t, you should check the following information on the letter:

If your reference number starts with ‘M’:

Your rebate will automatically be added to your electricity bill or you will receive your voucher through the post in due course.

If your reference number starts with ‘U’:

The DWP is unaware of your SSE customer information. A quick phone call to its Warm Home Discount help team should be enough to get your information updated and have your application processed. Get in touch by calling 0345 603 9439 from Monday to Friday, between 8:30am and 4:30pm.

Broader Group

If you are part of the broader group, you should use the SSE Warm Home Discount application form on the supplier’s website. If you’d prefer a paper application form you can contact SSE directly.

If you live in a mobile or park home, there is a separate application process.

Will I still receive the discount if I switch suppliers?

Currently, only energy providers with a customer base of over 150,000, such as SSE are legally required to offer the Warm Home Discount. However, a growing number of smaller suppliers are now following suit and signing up to the scheme voluntarily, so it is something worth checking when switching energy providers.

Don't sign up before checking our supplier reviewSwitching to the wrong supplier could cost you hundreds of pounds a year. Talk to one of our energy advisers to get the best deal in your area. Call 020 3966 4692 or Get a free callback now.

Core Group

If you’re part of the Core Group and switch to another supplier that offers the scheme, the Warm Home Discount should continue to be applied automatically. If you’ve already qualified and switch supplier after 5 July 2020, SSE will continue to be responsible for paying the Warm Home Discount for that year.

Broader Group

Unfortunately, applications have to be resubmitted when switching suppliers for customers in the Broader Group. As suppliers’ eligibility criteria for this group can vary, you may no longer receive the Warm Home Discount, even if you qualified with SSE. It is always important to check the qualifying criteria prior to switching.

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