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SSE Warm Home Discount 2019/20 - Application & Eligibility

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What is the Warm Home Discount?

The Warm Home Discount is a scheme that was designed and administered by the government in order to tackle fuel poverty and give people much needed financial aid during the winter months to pay for their energy bills. It is generally only available through the larger energy suppliers that have more expensive tariffs in order for them to offset the financial strain of a one-off payment. There are a number of eligibility criteria that need to be met in order to qualify for this scheme, many of which overlap with other similar schemes, such as the ‘Cold Weather Payment’ and the ‘Winter Fuel Payment’. This does not, however, diminish your chances of receiving any other payment.

SSE Customers of all payment methods are eligible for the Warm Home Discount, meaning that regardless of whether you pay for your energy on a top up meter, a direct debit or a quarterly bill, you will be able to receive this discount in a varied form. Prepayment customers, for example, will receive their discount in the form a voucher that can applied at their local pay point.

The Warm Home Discount is generally applied between October and April. This is due to the harsh weather usually related with this period of the year. As fuel poverty is a key concern of this scheme, energy companies are ordered to give this discount during the periods of highest usage in order to offset the financial burden.

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Do you meet the eligibility criteria?

Regardless of which company you receive your gas and electricity from, the eligibility criteria remains the same. It is set by the government and cannot be changed by the supplier. You will be eligible for the SSE Warm Home Discount, if on the 7th July 2019, the following applied to you:

  • You (or your partner) is the energy account holder
  • You received the ‘Guarantee Credit’ element of the ‘Pension Credit’ (still the case even if you get savings credit)

If the above does not apply to you, however, then you still may have a chance of receiving it if the following alternate criteria applies:

  • You have a low income
  • You get certain means tested benefits

To get advice as to whether you are eligible or not, you can give us a call on the following number: 0800 027 0072

SSE Warm Home DiscountWhat is the difference between SSE’s and the general Warm Home Discount? Nothing. The Government designed the scheme and writes the according policy; however, the payment has always been given by the energy company themselves, this is why smaller, cheaper supplier do not offer it.

2018/19 application process

The amount given in 2019/20 for the Warm Home Discount was £140


The online application process for the 2019/20 SSE Warm Home Discount has not yet opened. Given the latest information available on the .gov website, it is set to begin on the 15th October 2019. If you want to find out how you can begin saving straight away, you can give us a call on 0800 027 0072.


How to receive past Warm Home Discount?

The Warm Home Discount is generally given automatically; however, in some instances it does need some action on your part. If you haven’t received yours and you believe that you are in receipt of the scheme, then you can follow the below information to receive your payment.

If your reference number begins with an ‘M’:

No action needs to be taken on your part. If SSE were your supplier on the 7th July 2019 (for the 19/20 Warm Home Discount), you will automatically receive payment for your discount by March 2019. If they were not your supplier on that date, but you were with a company that does provide the Warm Home Discount, then your old supplier will send the details through to SSE, who will then administer the forwarded payment onto your account.

If your reference number begins with a ‘U’:

If your are in this situation, then it just means that the Department of Work and Pensions (DWP) don’t know who your energy supplier is. You should, therefore, give them a call just to let them know so that they can process the payment. When you do so, you should have your electricity account number and your meter point administration number (MPAN) to hand, both of which can be found on your bill.

It is advisable that you do this sooner rather than later, as if you don’t call them soon enough, it could be the case that you don’t receive your payment at all.If you are still having doubts or you are struggling to resolve this issue, you can give the Warm Home Discount Team a call on 0345 603 94 39 MOnday to Friday from 8.30am to 4.30pm or fill in their online application form.

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What happens if I switch my energy supplier?

As long as you were supplied by SSE on the 7th July 2019, you will have no problem in receiving your Warm Home Discount. You will still receive the same amount, but instead of SSE giving you it, it will be passed on to your new supplier for them to discount against your account. The same applies if you have switched to SSE.

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