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Together Energy Reviews: Customer backlash


1.3 / 5 from 33 votes
5
6%
4
0%
3
0%
2
3%
1
91%
1.3 /5 from 33 votes
5
6%
4
0%
3
0%
2
3%
1
91%

All comments

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1/5
11/28/2021

Utter, utter rubbish. The second company in a row not to resolve my broken meter. I’ve had to chase them up numerous times, resending evidence of the problem and when they do bother to respond it’s with empty assurances that they’ll do something. And all the while the estimated bills go up. ‘Together’? They don’t even have their basic act together.

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1/5
11/24/2021

0 rating Avoid!!!!! Customer service is disgusting Management is beyond poor Complaints department beyond poor Stated I would get a refund never arrived and now stating meter reading in summer were wrong yet no notification from them at all it's only since complaint went in that all of a sudden meter reading error. They increased my monthly direct debit when on fix time which doubled £141 they wanted a month. Tried on a number of occasions to contact them regarding the increase to which unable to contact them, contacted them via email no response at all Supply my old address in my name despite informing them, issues still not resolved despite going through resolver and now it's been escalate to ombudsman it's been over 2 months.

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1/5
11/20/2021

They are appalling. I was switched to them without my agreement. They hold credit of over £2000 which they do not refund and do not answer emails, etc. Not to be trusted, to say the least. They ask for meter readings and then 3 months later say they are not current, so send another. I have been trying to obtain refund for about 2 years now. They just do not respond. Awful, do NOT use

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1/5
11/09/2021

I tried to move to supplier in Feb (dual supply ) but they only transferred gas supply - yet still charged direct debit for dual supply. I’ve ended up over £1300 in credit despite several emails advising of situation. They finally worked out they had incorrect supply ID for electric meter in Aug but nothing has progressed since . Customer service are ‘extremely nice and helpful’ but this does not translate into any action . They no longer reply to my regular emails and are not contactable by phone . Have they gone out of business ? I am losing my patience

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1/5
11/09/2021

I would give a zero star if I could. Impossible to get hold of anyone to answer a simple phone call. Can't deal any issue via email. The worst ever.

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1/5
11/08/2021

Just waited 40 minutes before I hung up. Called to complain about their latest bill. I sent them a photograph and an explanation why I couldn't submit through their portal on 31st October, (their portal is defective), and explained why my usage is almost nil, (I was out of the UK for the whole of the month of October) They've guessed my gas usage and produced a bill to 1st November which is 5 times what it should be. This is just the latest in a long list of failures to provide an adequate service; worst energy company I've ever had the misfortune to deal with - hopelessly incompetent.

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