Utilita Customer Service: Find the right Utilita contact number
Here you can find the right contact information you need to reach all of Utilita's Customer Service departments. This includes the contact numbers, email addresses and postal addresses for each department. Use this guide to get your questions answered as quickly as possible!
Utilita contact number: Summary table
In the table below, we have put together all of Utilita published contact numbers for every customer service department - scan through the table to find the number you need. For alternative methods of contacting the supplier, read on.
|Department||UK contact number||Opening hours|
|General enquiries||Blue card: 0330 3337 442
Red card: 0330 3337 440
|Monday to Friday 8am-8pm; Saturday 8am-5pm|
|Billing enquiry||Blue card: 0330 0535 669
Red card: 0333 0156 662
|Monday to Friday 8am-6pm|
|Moving home||0345 2068 777||Monday to Friday 8am-8pm; Saturday 8am-5pm|
|Top up line||0345 2068 333||24 hours, 7 days a week|
|Meter reading line||0345 2093 750||24 hours, 7 days a week|
|Billpay line||0330 053 7657||24 hours, 7 days a week|
|Complaints||0345 2072 000||N/A|
|Business customers||03330 156 662||N/A|
|Emergency line||0345 2068 999||8am-10pm 7 days a week|
Utilita customer service contact for existing customers
Existing customers can find the relevant Utilita customer service contact numbers and alternative contact channels for each department in the sections below.
Utilita general enquiries
The number you will have to contact for general queries about your account - including queries about your energy bills - will be determined by the colour of the top-up card that you were provided with. The blue ´top-up card is associated with the supplier’s prepayment smart meters; red top-up cards are associated with normal prepayment meters. The numbers for both are below:
- Blue top-up card: 0330 3337 442
- Red top-up card: 0330 3337 440
Both lines are open from Monday to Friday, from 8am to 8pm, and on Saturday from 8am to 5pm. If you cannot get in touch with Utilita over the phone, you can use one of the following alternative contact channels:
- Online: Access the online contact form on the Utilita site or the My Utilita app.
- By email: To [email protected].
- By post: Send a letter to Utilita Secure House, Moorside Road, Winchester, SO23 7RX.
Customers can submit meter readings by calling the automated meter reading line on 0345 2093 750 (available 24 hours, 7 days a week), or by using the supplier’s online meter readings form.
If you cannot submit a meter reading over the phone or through the online contact form, you can email your meter readings to [email protected], or you can call a customer service advisor on 0345 2072 000.
To top up your prepayment (pay as you go) meter you can call the automated top-up service on 0345 2068 333 (available 24 hours, 7 days a week), or use any of the following methods:
- Log in to your My Utilita online account on a web browser and head to the top-up section.
- Access the My Utilita app with your My Utilita account and head to the top-up section.
You must notify Utilita if you are moving out of your home and/or if you are moving into a home that receives its supply from Utilita. You can notify the supplier by phone on 0345 2068 777 (open Monday to Friday 8am-8pm, and Saturday 8am-5pm), or through the online Moving Home Form.
Utilita contact number for switching suppliers
If you are thinking of switching suppliers to Utilita, you can get a quote and start the process over the phone by dialling the general enquiries (blue card) number: 0330 3337 442 (Monday to Friday 8am-8pm; Saturday 8am-5pm).
Alternatively, you can use the supplier's online switching form, which you can access through the quoting system on the Utilita website. You will need to supply your home address, email address, current supplier details and payment details. You can also book a date for the installation of your Utilita smart meter.
If you would like to submit a complaint to Utilita, you can do so over the phone, by email or by post. Below you can find the relevant contact information for each channel:
- By phone: Call the Customer Care Team on 0345 2072 000.
- By email: Send an email to [email protected].
- By post: Write to Freepost RTXA-BEUG-KLGH, Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford SO53 3QB.
You must provide your contact details, your account number, background information related to your complaint, and how you would like Utilita to resolve the issue
Utilita will attempt to resolve complaints submitted over the phone at the first point of contact. If unsuccessful, the Customer Care Team will escalate your complaint to the supplier’s complaints specialists, who will attempt to pass a resolution within 8 weeks.
Complaints submitted through email or post will be attended to, at first instance, over the phone. Someone from the customer care team will contact you to request more information or to propose a resolution. If the attempt to resolve the issue is unsuccessful, your complaint will be escalated to the complaints specialist team.
Utilita customer service info for business customers
Utilita business customers can get in touch with the supplier’s Business Customer Service Team for any queries or requests related to their accounts over the phone and by email. Please see below for the relevant information:
- By phone: On 03330 156 662.
- By email: [email protected]
Utilita emergency helpline
Customers who have experienced a loss of supply should get in contact with Utilita’s Emergency Helpline team. There are two contact numbers available, one for normal working hours, and the other for all other hours of the day. Please see both numbers below:
- During normal working hours: 03452 072 000.
- All other hours of the day: 0345 2068 999.
If you are unable to get in touch with Utilita over the phone, you can email your issue through the supplier’s online emergency form - head to the supplier’s contact page and click on the “EMAIL US” button.
Gas emergency & power cuts
You must contact the National Gas Emergency Hotline if you can smell gas in your home. Please make sure to open all windows and doors in order to let the gas escape, turn your gas supply off by the isolation switch, wait outside of your building, and then call the emergency hotline on 0800 111 999.
If you experience a power cut, you must notify your regional network operator by calling 105. Your operator will be able to inform you if the power cut was planned or not, and the extent of its effects.
Check the supplier’s FAQs!Be sure to check the handy FAQs on the Utilita website to find answers to common questions. You might find all the information you need without having to pick up the phone.