This energy provider has shut down and is no longer operating.

1 /5

Average rating based on over 3 votes

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Utility Point reviews: Is affordable energy reliable?

1 /5

Average rating based on over 3 votes

5
0%
4
0%
3
0%
2
0%
1
100%

Most useful comments

09/13/2021

DO NOT DO BUSINESS WITH THIS DEN OF THIEVES! On the 19th June I switched successfully to another provider. I finally got my final statement at the end of July saying I was £146 in credit. I waiting the 10 working days that is the Ofgem standard and rang them on 19th August to chase my refund. I was told that it was just waiting to be processed and would take another 10 working days and the lady confirmed I would then have my £146. I then queried why only £146 as they had missed their window and now owed me compensation of £30. She then admitted it would be £176. Fast forward 10 working days and I called again on 3rd September to be told my refund would be escalated by a manager and I would have it the following week. At this point I also asked for a formal complaint to be raised. I rang again today 13th September as still no money. Was told by the call handler that there was nothing he could do as it was with the laughably titled 'customer care team'. I asked to be put through to them only to be told they don't accept calls! A complaints team that won't take calls is ridiculous! So I asked to speak to a manager and was told that would take 5 days!! This company has all the customer service ability of a used teabag. AVOID AT ALL COSTS!

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09/07/2021

Absolutely awful, waited months for several hundred pounds they owed me. Kept saying... Wait its been escalated, then nothing happened. Had to get Citizens Advice to help me.

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All comments

09/13/2021

DO NOT DO BUSINESS WITH THIS DEN OF THIEVES! On the 19th June I switched successfully to another provider. I finally got my final statement at the end of July saying I was £146 in credit. I waiting the 10 working days that is the Ofgem standard and rang them on 19th August to chase my refund. I was told that it was just waiting to be processed and would take another 10 working days and the lady confirmed I would then have my £146. I then queried why only £146 as they had missed their window and now owed me compensation of £30. She then admitted it would be £176. Fast forward 10 working days and I called again on 3rd September to be told my refund would be escalated by a manager and I would have it the following week. At this point I also asked for a formal complaint to be raised. I rang again today 13th September as still no money. Was told by the call handler that there was nothing he could do as it was with the laughably titled 'customer care team'. I asked to be put through to them only to be told they don't accept calls! A complaints team that won't take calls is ridiculous! So I asked to speak to a manager and was told that would take 5 days!! This company has all the customer service ability of a used teabag. AVOID AT ALL COSTS!

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09/07/2021

Absolutely awful, waited months for several hundred pounds they owed me. Kept saying... Wait its been escalated, then nothing happened. Had to get Citizens Advice to help me.

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08/12/2021

Terrible. They charged too much as a monthly direct debit. I left them. It has been months and they owe me over half a thousand pounds in credit. Despite many complaints and chasing I am still waiting for my credit.

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