This energy provider has shut down and is no longer operating.

White Rose Energy: Account login, Tariffs & Reviews

White Rose Energy was a gas and electricity supplier that only offers tariffs to households in Yorkshire. A not-for-profit organisation, it worked to reduce fuel poverty and helps residents move away from expensive prepayment tariffs. In this complete White Rose Energy guide, we take a look at reviews, log in details, contact information, top up tips, and compare its tariffs and prices.


White Rose Energy customers have been transferred to British Gas. White Rose Energy was supplied by Robin Hood Energy under a ‘white-label’ agreement. In September 2020, Robin Hood sold its customer base (including White Rose Energy customers) to British Gas.

Electricity: Renewables  100% renewable energy
Customers: n/a  Warm Home Discount
Domestic Market: Yorkshire  Smart meters

About White Rose Energy

White Rose Energy is a non-for profit energy initiative launched by Leeds City Council and non-for profit energy supplier Robin Hood Energy in 2016. The aim is to offer affordable and secure energy tariffs to households in Yorkshire and ensure all customers are protected from unexpected price increases in the long term.

Bradford Council and Calderdale Council have also partnered with Leeds City Council to bring the White Rose Energy initiative to their residents.

Login and account management

Information in this guide is no longer being updated since the closure of this supplier. All information presented here was valid at time of publication and is for reference purposes only. For more information please contact the new supplier directly.

Although it is easy to deal with White Rose Energy over the phone, many customers prefer the convenience of managing their account online. The White Rose Energy account system allows customers to:

  • Check their credit balance
  • Track their energy usage
  • Submit meter readings
  • Top up their prepayment meter

It’s super easy to log in to your account. You simply need to access the White Rose Energy login page by clicking the My Account button located in the top right corner on the homepage of the supplier’s website. Then enter your username/email address and password associated with your account to log in.

On the login page, there is also an option to register for an online account if you do not have one, and to reset your password or recover your username if you have forgotten them.

Reviews

Information in this guide is no longer being updated since the closure of this supplier. All information presented here was valid at time of publication and is for reference purposes only. For more information please contact the new supplier directly.

Customers consistently provide positive reviews of White Rose Energy, giving the provider high ratings in most categories. In particular, customers mention that the switch to White Rose Energy was easy and problem-free.

I switched to White Rose in February and haven't experienced any issues, which is a first!

Various customers also mention that they have been with the company for a year or more without problems, suggesting that White Rose Energy customer service is top-notch.

magnifying glass and bill

The company doesn't use outside credit agencies to vet their customers, so although you might have problems getting onto a direct debit tariff with other companies, White Rose Energy might just give you the step up you need. Customers mention that it’s customer service is very supportive and easy to talk to and provides a variety of solutions if you are having problems paying your energy bill.

Overlla, customer reviews of White Rose Energy suggest it provides a satisfactory service, and customers are happy being with a non-for profit supplier that puts their interests first.

White Rose Energy tariffs and prices

White Rose Energy has a range of prepayment, variable and fixed tariffs to choose from. It primarily aims to help customers who are having financial difficulties by having its prepayment (PAYG) prices only slightly higher than its standard variable tariff (just high enough to cover admin costs).

All of the variable and fixed-rate tariffs come as dual fuel, gas or electricity only tariffs, and have Economy 7 options for customers with an Economy 7 meter.

Prices

Variable tariffs are typically a supplier’s most expensive tariff, so the fixed-rate and prepayment tariffs offered by White Rose are likely to be cheaper. White Rose Energy aims to be an affordable supplier, offering customers a more economical option to the Big Six

One area White Rose Energy does shine is its help for prepayment customers. poor credit history sometimes keeps customers stuck on more expensive tariffs such as prepayment tariffs. The company is very sympathetic to customers who have had financial problems in the past. They allow customers to move away from prepayment and onto a cheaper direct debit tariff, based on their own customer payment history.

Top up for prepayment customers

White Rose Energy customers with standard meters, can only top up their credit at a PayPoint or Payzone store, or at the post office. To do this you will need to take your gas card/electricity key to your chosen store and ask the shop assistant to top it up by the desired amount. Once paid for, you will need to insert your card/key into your meter in order to transfer the credit.

Customers with pay-as-you-go smart meters have it more top up options:

  1. Top up online
  2. By phone
  3. By text
  4. In-store at PayPoint

White Rose Energy imposes a minimum top up amount of £5 per fuel.

Fuel Mix

All energy suppliers are obliged to publish their fuel mix every year. Suppliers can get their energy from a variety of different sources and each company has a different mix of fuels. White Rose Energy performs amazingly in this area - 100% of its energy comes from renewable sources! All of its electricity comes from solar and wind power produced in the UK

Smart Meters

White Rose Energy is helping its customers install smart meters to make it easier for them to monitor their usage, save money and top up online.

Fortunately for White Rose Energy customers, the company is now installing smart meters as standard for all new customers. Current customers can request a White Rose Energy smart meter online. If the company is currently installing smart meters in your area, an appointment will be paid for you to have one installed. If it has not yet reached your area, you will be added to the waiting list and contacted when the rollout is extended to your area.

If you already have a smart meter installed by a different supplier and wish to switch to White Rose Energy, there is a chance it will lose its smart functionalities when you change over. If this happens you will need to start submitting meter readings manually.

White Rose Energy's fight against fuel poverty

Information in this guide is no longer being updated since the closure of this supplier. All information presented here was valid at time of publication and is for reference purposes only. For more information please contact the new supplier directly.

Nobody wants to worry about switching on their heating when the weather is freezing outside. However, finding an energy company that shares your concerns is hard.

piggy bank and money

Well, that's where White Rose Energy is a bit different. It was set up by Leeds City Council to expressly help customers who are facing fuel poverty. Bradford, Calderdale and Wakefield councils have also been promoting their tariffs to their constituents.

According to reports published by the government, the level of customers struggling to pay their energy bills in the North East and Yorkshire is 11.1%, much higher than the national average. In fact, in Yorkshire and the Humber,17.5% of people are facing problems paying their energy bills.

Usually, families with lower income are those who are at highest risk of fuel poverty. They also tend to be those who are most likely to be on prepayment meters - the most expensive way to pay for your electricity.

By offering lower prepayment rates and being less strict on credit checks to allow more customers to move away from a prepayment tariff, White Rose Energy is helping these families hopefully avoid fuel poverty.

Warm Home Discount

Despite being below the threshold of 250,000 customers (the amount that means providers must offer the scheme), White Rose Energy does offer the Warm Home Discount. However, they only offer it to customers who fall under the ‘Core Group’, not the Broader Group.

If you are eligible for the Core Group, you do not need to apply for the scheme, so will automatically receive the payment from White Rose Energy.

Find out more about the government and if you are eligible with Selectra’s Warm Home Discount guide.

Contact

White Rose Energy is no longer operating so it is best to contact British Gas directly by phone at: 0333 202 9802.

Customers can also submit a contact form via the supplier’s website. We suggest that if your issue is urgent, you use the British Gas phone number. If it is not urgent, the online contact form is probably the most direct option.

Complaints

If you have a complaint for White Rose Energy, you can contact the supplier outlining your complaint by phone directly on their complaints line: 0333 202 9802.

Emergency contact details

If you experience a gas emergency, such as you smell gas or suspect a gas leak, you need to call the National Gas Emergency helpline on 0800 111 999.

Electrical emergencies, such as power cuts, are not dealt with by your supplier either. If you experience a power outage, call 150 (who can put you through to your Distribution Network Operator) or contact your Distribution Network Operator directly to get your supply up and running again.

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The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.