Woodland Trust Energy is now Ovo: FAQs & details
Woodland Energy has ceased trading. Its customers were transferred to OVO Energy. Affected customers should contact Ovo Energy for more information.
Woodland Trust Energy launched in 2013 through a partnership between Ovo Energy and Woodland Trust (the UK's largest woodland conservation charity). The partnership ended in 2015, and customers are now just with Ovo.
|Domestic market: Great Britain||Supported native woodlands|
|Number of customers: Less than 50,000||Offered a 100% renewable tariff|
|Electricity sources: Coal, natural gas, nuclear, renewables, other||No exit fees|
FAQs for Woodland Trust Energy customers
Woodland Trust Energy customers are now supplied by Ovo Energy. Information in this guide is no longer being updated since the closure of Woodland Energy. All information presented here is for reference purposes only and was correct at the time of original posting. For more information please contact Ovo Energy directly or visit Selectra’s guide to Ovo Energy.
1) What happened to Woodland Trust Energy?
Woodland Trust Energy functioned as a “white label” agreement in partnership with Ovo Energy, in which the latter supplied the energy under the Woodland Trust brand name. Through the partnership, 2.5% of each customer's annual bill was donated to Woodland Trust to protect woodland and wildlife throughout the UK.
The partnership ended in 2015, but customers continue to be supplied by Ovo. Although Woodland Trust and Ovo no longer have a partnership, Woodland Trust still continues its conservation work.
2) My account was in credit. Will I get my money back?
Your credit balance with Woodland Trust Energy will be honoured by Ovo. Customers with a credit balance equal to or greater than £25 can ask for a refund via the supplier’s online portal.
3) Will I have to pay more with my new supplier?
Former Woodland Trust Energy customers should have received their new rates from their new suppleir. If you have not signed up for a new tariff, you’re likely on a standard variable tariff (which tends to be the most expensive).
4) How do I contact my new energy supplier?
Woodland Trust Energy customers should contact Ovo for any questions regarding their account.
5) I don't want to be with Ovo. Can I switch to a different energy supplier?
Former Woodland Trust Energy customers are not obliged to stay with the new supplier. You should not be charged exit fees to leave unless you have signed a new tariff with Ovo.
Woodland Trust Energy review
Woodland Trust Energy brought together Woodland Trust and Ovo Energy in a partnership which aimed to provide renewable energy and also helped save British woodland. Woodland Trust Energy had a number of benefits for environmentally conscious consumers. The money raised from the campaign was enough to plant more than 8,000 trees annually.
Woodland Trust Energy is no longer in operation; however, there are currently a number of tariffs available with other suppliers for consumers who are interested in environmental issues.
The voluntary Green Energy Certification scheme, which is set up by Ofgem, endorses various companies. Some companies which consumers may be interested in include: Ecotricity, Good Energy and Green Energy UK.
What tariffs did the supplier offer?
Woodland Trust Energy had two different green tariffs which used varying levels of renewable energy: The New Energy Plan and The Green Energy Plan. Both of the tariffs were fixed tariffs, meaning that the rates were guaranteed for the duration of the contract. Customers will be pleased to know that their new energy supplier provides 100% renewable energy for all its tariffs.
Information in this guide is no longer being updated since the closure of Woodland Energy. All information presented here is for reference purposes only and was correct at the time of original posting. For more information please contact Ovo Energy directly or visit Selectra’s guide to Ovo Energy.
- New Energy plan
- 15% renewable energy
- 3% Interest awards
- 12 month fixed rate
- Pay by direct debit
- Green Energy Plan
- 100% Renewable Energy
- 3% Interest awards
- 12 month fixed contract
- Pay by direct debit
How do I contact Woodland Trust Energy?
The Woodland Trust Energy phone number is no longer in service. Former Woodland Trust Energy customers should contact Ovo for any queries about their account.
Have a look at our Ovo Energy contact details page for the latest contact information. You can also refer to the table below to find the best phone number for you to dial based on your query.
|Department||Phone number||Opening hours|
|Customer service (Ovo)||0330 303 5063||Monday to Friday: 8am-6pm|
|Gas emergency||0800 111 999||24/7|
|Energy Ombudsman||0330 440 1624||Monday to Friday: 8am-8pm, Saturday: 9am-1pm|