Yorkshire Energy has ceased trading. Yorkshire's 74,000 customers were transferred to Scottish Power on 6 December 2020. If you've been affected, you can give us a call on 020 3936 0059 or get a free callback and we can help you switch supplier today. Affected customers can also read our guide for more advice on what to do next.
Yorkshire Energy are an independent local supplier who is aiming to be the best rather than the biggest. They focus on giving their customers the best service possible while keeping things simple in terms of tariffs.
|Electricity: Renewables||100% renewable energy|
|Fuel mix score: ★★★★★||Some of the cheapest prices on the market|
|Domestic Market: England, Scotland, Wales||Good customer service|
|Customers: Small supplier with less than 20,000 customers||No smart meters|
|Selectra score: ★★★||No Warm Home Discount|
History of Yorkshire Energy
Yorkshire Energy is a relatively new supplier on the UK market, joining the scene in 2018. Based in Leeds, the gas and electricity providers supply energy to households and businesses across the UK.
The provider has a customer-first based approach to business, aiming to be the best energy supplier, not the biggest.
Who owns Yorkshire Energy?
Yorkshire Energy is locally owned, and therefore does not have any big shareholders driving its decisions. Peter Connolly is the current Chairman of the energy provider and Annie Faulder is the current CEO.
In order to make sure its profits mean something, Yorkshire Energy offers partnerhsips to local organisations. When an organisation teams up with the provider, their members have access to Yorkshire Energy tariffs and the organisation recieves annual payments for every member that signs up.
To express your interst in starting a partnership, give Yorshire Energy a call on 0113 451 0700 or email firstname.lastname@example.org.
Reviews: How good is Yorkshire Energy
Describing themselves as a small, but nimble enough company to ‘adapt to change’, Yorkshire Energy are a brand new supplier of gas and electricity looking to challenge the ‘big six’. Yorkshire Energy reviews are thin on the ground, however, and we wanted to discover what makes this supplier different from the rest.
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With a focus on delivering exceptional customer service, Yorkshire Energy want to keep things simple for their customers. Not wanting people to feel in the dark about their energy prices or grow frustrated over complex billing, their website offers just one simple tariff and energy saving tips.
Their executive chairman Peter Connolly stated “As a Yorkshire-based company, we believe in good value, excellent service and fair, easy to understand tariffs. Customers are increasingly voting with their feet and leaving the larger providers to find a better deal from one of the newer suppliers who are cheaper and more responsive. We’ve been working on this new offer in the domestic energy market for a number of years now we are live!”
Yorkshire Energy believe that customers shouldn’t have to deal with automated machines and overseas call centres and as such their UK based call centre doesn’t have any automated lines. You will get straight through to someone located right here in the UK.
Overall we’d say that Yorkshire Energy has proven itself to be a nice, small, local supplier with decent customer service. To read more customer reviews of ths supplier, check out our dedicated Yorkshire Energy reviews page.
Login and Account management
Much like many other suppliers Yorkshire Energy has an online account for their customers to manage their account and tariff all online. Through the online account customers can submit meter readings, track their energy usage and keep all their personal details up to date.
To log in, simply head to the Yokshire Enegry login page. This can be accessed by pressing the Log In button located in the top right hand corner on the main page of the supplier's website. Once on the login page, enter the email address and passowrd associated with your account to log in. To log in right now, click the link below.
There is currently no Yorkshire Energy app availble. While mobile energy apps are a common feature with big suppliers, most smaller suppliers do not yet have them. With the access the Yokshire Energy online account grants you, the lack of a mobile app is not a major concern.
How to submit meter readings
Yorkshire Energy encourage their customers to take regular meter readings as this makes sure your bill is as accurate as possible. Customers should submit their meter readings at least once a month, about 5 days before their direct debit is due. If you don’t submit your meter readings on time then you will likely be charged with an estimated bill which could cost more than expected.
The easiest way to submit Yorkshire Energy meter readings is online. Just log in to your online account, head to the submit a meter reading section and enter in your meter reading details. These will then be uploaded to Yorkshire Energy’s system so you get an accurate bill.
If you are a new customer and are having difficulties submitting your readings online, it might be because your details have not been registered (this can take up to 2 weeks). In this case, send your meter readings to email@example.com.
Tariffs and prices
Yorkshire Energy has two tariffs, a variable-rate tariff and a 12 month fixed-rate tariff. The name of the fixed-rate tariff changes every month e.g. the current Green Ilkley is fixed until May 2021, while the Green Whitby is fixed until March 2021. All the fixed tariffs have the same details, the name simply changes in line with the month it ends. The one available to you will depend on when you sign up.
Both Yorkshire Energy tariffs come as dual fuel or electricity only, and also have Economy 7 alternatives. The fixed-rate tariff has an early exit fee of £30 per fuel.
Yorkshire Energy offers one of the cheapest variable tariffs on the market. Variable tariffs are typically a provider’s most expensive option, which means its fixed-rate tariff is likely even more affordable!
To give you an idea of Yorkshire Energy prices, we have compared the average annual cost for a household in London using a medium amount of energy for the provider’s variable tariff to the variable tariff offered by a number of other providers, including one of the UK’s biggest suppliers, a fellow 100% renewable provider, a small supplier, medium provider and other Yorkshire based supplier White Rose Energy.
(standard variable tariff)
|White Rose Energy||£1144.58|
Last Updated: April 2020
Yorkshire Energy prefers that you pay by direct debit and all of their billing is done by email and the online portal. There is no discount for online billing and they don’t provide paper statements.
With Yorkshire Energy you will pay a fixed direct debit. This means that you will be paying a fixed amount each month which doesn’t change, much as you would do with your gym membership or your Netflix subscription. That way you will know exactly how much you will be paying and there are no nasty surprises.
The bill is based on an estimate of your usage and will be updated throughout the year depending on how much or how little you use. This means that it should become more accurate over time.
To make sure your account is accurate it will be updated every six months and if the amount that you need to pay changes you will be notified 30 days beforehand.
Yorkshire Energy offers business tariffs to small, medium and large businesses. These tariffs use 100% renewable electricity and are tailored to your business needs. If you are interested, you can request a personal quote on the supplier’s website.
Is Yorkshire Energy renewable?
Yorkshire Energy is a 100% renewable electricity supplier. This means they buy all of their electricty from sustainable sources and have Renewable Energy Certificates of Origin (REGO certificates) to prove exactly where their energy comes from.
Although they buy their electricity from 100% renewable energy sources they currently don’t use green gas, a renewable alternative to natural gas. At the moment the demand for green gas outstrips the supply and so they buy all of their natural gas on the wholesale market. However, they do have plans to buy more green gas and incorporate this into their tariffs in the future.
Do Yorkshire Energy have smart meters?
Yorkshire Energy do not yet support or install smart meters. Its website states it aims to start offering the new meters in the first quarter of 2020, but as of April 2020 this is still not the case. With this goal, we expect the provider to start offering smart meters soon.
If you already have a second generation smart meter and wish to switch to Yorkshire Energy, you still can, but your meter will lose its smart abilities until the provider has the systems to support it. If you have a first generation smart meter, it will not work as a smart meter with Yorkshire Energy.
Warm Home Discount
The Warm Home Discount scheme is a programme backed by the UK government to assist in paying for your energy bills. Customers can get up to £140 discounted from their energy bills during the period of October to April.
Yorkshire Energy doesn’t currently participate in this scheme as it is only available to suppliers with over 250,000 customers. However, some customers might find that they will save more than £140 simply by switching to Yorkshire Energy as they are still considerably cheaper than the big six suppliers.
Current and potential customers can contact Yorkshire Energy by phone, email, post or social media. In the table below we have outlined all the available contact information.
|Yorkshire Energy contact number||0113 451 0700 (Monday-Friday: 9am-5pm)|
|Email address (domestic customers)||firstname.lastname@example.org|
|Email address (business customers)||email@example.com|
|Yorkshire Energy Address||Yorkshire Energy, 46 The Calls,
Leeds LS2 7EY, United Kingdom
From word of mouth it seems like Yorkshire Energy doesn’t have too many problems with complaints as its customer service has been pretty top notch until now.
However, no company is perfect and if you have a problem with Yorkshire Energy you can contact them to start a complaints procedure using one of the Yorkshire Energy contact methods listed below.
- Yokshire Energy phone numner: 0113 451 0700 (Monday-Friday: 9am-5pm)
- Email: firstname.lastname@example.org (Use Complaint and your account number as the subject)
- Postal address: Yorkshire Energy, 46 The Calls, Leeds LS2 7EY, United Kingdom
When you contact their customer service they will try to resolve your problem by providing you with an apology, action and compensation if they feel that is appropriate.
If one of their customer service agents can’t resolve your problem then you can “escalate” your complaints to one of the dedicated customer service managers who will try to resolve your case as quickly as possible.
Usually, in these cases, they will aim to resolve your case in under 8 weeks.
If your complaint isn’t resolved in 8 weeks you can ask for a “deadlock” letter and take your complaint to the energy ombudsman who will intervene on your behalf.
If you are moving home you can contact Yorkshire Energy up to 3 weeks before moving out to give them your final meter readings so they can be ready to close your account.
If you are moving home and want to continue with Yorkshire Energy in your new property then they can set up the supply for your new home before you move in, making sure that you don’t end up paying more than you should.