Yorkshire Energy: tariff, login & contact details

Yorkshire Energy has ceased trading. Its 74,000 customers were transferred to Scottish Power on 6 December 2020. Read our guide for more information on what happens next. Affected customers should contact Scottish Power for more information.

Yorkshire Energy was an independent local supplier who aimed to be the best rather than the biggest. They focused on giving their customers the best service possible while keeping things simple in terms of tariffs.

Information in this guide is no longer being updated since the closure of Yorkshire Energy. All information presented here is for reference purposes only. For more information please contact the new supplier Scottish Power directly or visit Selectra’s guide to Scottish Power .

History of Yorkshire Energy

Yorkshire Energy was a relatively new supplier on the UK market, joining the scene in 2018. Based in Leeds, the gas and electricity providers supplied energy to households and businesses across the UK.

The provider had a customer-first based approach to business, aiming to be the best energy supplier, not the biggest.

Who owns Yorkshire Energy?

Yorkshire Energy is locally owned, and therefore did not have any big shareholders driving its decisions. Peter Connolly was the Chairman of the energy provider and Annie Faulder was the CEO.

Partnerships

In order to make sure its profits meant something, Yorkshire Energy offered partnerhsips to local organisations. When an organisation teamed up with the provider, their members had access to Yorkshire Energy tariffs and the organisation received annual payments for every member that signed up.

Reviews: What customers thought about Yorkshire Energy

Describing themselves as a small, but nimble enough company to ‘adapt to change’, Yorkshire Energy were a brand new supplier of gas and electricity looking to challenge the ‘big six’. Yorkshire Energy reviews are thin on the ground, however, and we wanted to discover what made this supplier different from the rest.

With a focus on delivering exceptional customer service, Yorkshire Energy wanted to keep things simple for their customers. Not wanting people to feel in the dark about their energy prices or grow frustrated over complex billing, their website offered just one simple tariff and energy saving tips.

Their executive chairman Peter Connolly stated “As a Yorkshire-­based company, we believe in good value, excellent service and fair, easy to understand tariffs. Customers are increasingly voting with their feet and leaving the larger providers to find a better deal from one of the newer suppliers who are cheaper and more responsive. We’ve been working on this new offer in the domestic energy market for a number of years­ now we are live!”

Yorkshire Energy believed that customers shouldn’t have to deal with automated machines and overseas call centres and as such their UK based call centre didn’t have any automated lines. You got straight through to someone located right here in the UK.

Overall customer reviews alluded to Yorkshire Energy being a nice, small, local supplier with decent customer service. To read more customer reviews of this supplier, check out our dedicated Yorkshire Energy reviews page.

Login and Account management

Much like many other suppliers Yorkshire Energy had an online account for their customers to manage their account and tariff all online. Through the online account customers could submit meter readings, track their energy usage and keep all their personal details up to date.

To log in, you simply had to head to the Yokshire Enegry login page. This could be accessed by pressing the “Log In” button located in the top right hand corner on the main page of the supplier's website. Once on the login page, you entered the email address and password associated with your account to log in.

App

There was no Yorkshire Energy app available. While mobile energy apps are a common feature with big suppliers, most smaller suppliers do not have them. With the access the Yokshire Energy online account granted customers, the lack of a mobile app is not a major concern.

How to submit meter readings

Yorkshire Energy encouraged their customers to take regular meter readings as this made sure your bill was as accurate as possible. Customers submitted their meter readings at least once a month, about 5 days before their direct debit was due. If they didn’t submit meter readings on time then they would likely be charged with an estimated bill which could cost more than expected.

The easiest way to submit Yorkshire Energy meter readings was online. These would then be uploaded to Yorkshire Energy’s system so customers got an accurate bill.

Tariffs and prices

Yorkshire Energy had two tariffs, a variable-rate tariff and a 12 month fixed-rate tariff. The name of the fixed-rate tariff changed every month. For example: the Green Ilkley was fixed until May 2021, while the Green Whitby was fixed until March 2021. All the fixed tariffs had the same details, the name simply changed in line with the month it ended. The one available to you depended on when you signed up.

Both Yorkshire Energy tariffs came as dual fuel or electricity only, and also has Economy 7 alternatives. The fixed-rate tariff had an early exit fee of £30 per fuel.

Yorkshire Energy offered one of the cheapest variable tariffs on the market. Variable tariffs are typically a provider’s most expensive option, which means its fixed-rate tariff is likely even more affordable.

Tariffs are no longer offered For up-to-date pricing information, please contact the new supplier.

Bills

Yorkshire Energy preferred that you pay by direct debit and all of their billing was done by email and the online portal. There was no discount for online billing and they didn’t provide paper statements.

With Yorkshire Energy you paid a fixed direct debit. This meant that you would be paying a fixed amount each month which didn’t change, much as you would do with your gym membership or your Netflix subscription. That way you will knew exactly how much you’d be paying and there were no surprises.

The bill was based on an estimate of your usage and would be updated throughout the year depending on how much or how little you used. This meant that it should become more accurate over time.

To make sure your account is accurate it was updated every six months and if the amount that you needed to pay changed you would be notified 30 days beforehand.

Use Selectra's handy energy consumption calculator to calculate your estimated energy use.

Business energy

Yorkshire Energy offered business tariffs to small, medium and large businesses. These tariffs used 100% renewable electricity and were tailored to your business needs. If you were interested, you could request a personal quote on the supplier’s website.

Is Yorkshire Energy renewable?

Yorkshire Energy was a 100% renewable electricity supplier. This meant they bought all of their electricity from sustainable sources and have Renewable Energy Certificates of Origin (REGO certificates) to prove exactly where their energy came from.

Although they bought their electricity from 100% renewable energy sources they didn’t use green gas, a renewable alternative to natural gas. At the moment the demand for green gas outstrips the supply and so they bought all of their natural gas on the wholesale market. However, they did have plans to buy more green gas and incorporate this into their tariffs in the future.

Do Yorkshire Energy have smart meters?

Yorkshire Energy did not support or install smart meters. Its website stated it aimed to start offering the new meters in the first quarter of 2020, but as of April 2020 this was still not the case.

Warm Home Discount

The Warm Home Discount scheme is a programme backed by the UK government to assist in paying for your energy bills. Customers can get up to £140 discounted from their energy bills during the period of October to April.

Yorkshire Energy did not participate in this scheme as it is only available to suppliers with over 250,000 customers.

Contact

Customers of Yorkshire Energu can contact the new provider Scottish Power with queries about your existing account, including questions about billing, change of payment details or method, change of personal details, and any other miscellaneous queries, try 0800 027 0072 or textphone 0800 027 8899.

Alternatively, you can use the online chat functions on the Scottish Power contact page or through the app. In order to access the chat feature on the Scottish Power contact page or app, you will have to log in to your Scottish Power online account. To find out how or if you’re having trouble logging in, check out our Login guide for the supplier.

Complaints

From looking at customer reviews it seems like Yorkshire Energy didn’t have too many problems with complaints.

However, no company is perfect and if you have a problem with Yorkshire Energy you can contact them by getting in touch with the new supplier Scottish Power. For Scottish Power’s contact details, please visit Selectra’s contact guide.

When you contact their customer service they will try to resolve your problem by providing you with an apology, action and compensation if they feel that is appropriate.

If one of their customer service agents can’t resolve your problem then you can “escalate” your complaints to one of the dedicated customer service managers who will try to resolve your case as quickly as possible.

Usually, in these cases, they will aim to resolve your case in under 8 weeks.

If your complaint isn’t resolved in 8 weeks you can ask for a “deadlock” letter and take your complaint to the energy ombudsman who will intervene on your behalf.

Moving home

If you are moving home you can contact Scottish Power up to 3 weeks before moving out to give them your final meter readings so they can be ready to close your account.

If you are moving home and want to continue with Scottish Power in your new property then they can set up the supply for your new home before you move in.