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Zebra Power: Are They Any Good?

Zebra Power promises to be a smaller provider offering better deals to their customers - but do they really measure up? Follow Selectra’s analysis of everything the provider has to offer, including Zebra Power reviews below.


Electricity: Non-renewable No renewable energy tariff available
Fuel mix score: ★★ Less eco friendly than competitors
Domestic market: United Kingdom Supplies energy to many different regions
Selectra score: ★★★ Decent pricing and customer service

Zebra Power reviews

Zebra Power sums up their own branding strategy on their website by sharing that: "At Zebra Power we believe that all things energy should be in simple black and white terms with no grey areas. We aim to streamline and clarify customer issues".

In many ways the provider lives up to that promise - their tariffs are simple to understand and their customer service strategy seems to make sense.

Certainly, when it comes to customer service, the provider is fairly well regarded amongst their customers, even outperforming some of its competitors.

Low prices are a strong point for the provider too, with many customers reporting a high level of satisfaction with the low cost of Zebra Power's prices.

That being said, Selectra's Zebra Power reviews reveal that the provider is a mixed bag overall. One drawback to opting for Zebra Power is that they don't offer any substantial form of renewable energy tariffs at the time of writing - leaving them lagging behind a lot of their competitors.

Tariffs

Zebra Power offers individualised quotes depending on your location and household needs. The provider's tariffs generally have a good reputation for being affordable across the 13 pricing areas in the United Kingdom.

Zebra Power has both fixed and variable tariffs available, with their fixed tariff being cheaper than their variable one and compatible with both single-rate and Economy 7 meters. Take a look at an example of their tariff structure below:

Zebra Power Fixed Tariffs (Electricity and Gas)
Name Monthly cost Annual cost Payment type Unit price Stannding charge Exit fee
Zebra Fixed Rate 12 Months V1 £112.40 £1,348.79 Monthly fixed direct debit 2.538p/kWh 21p/day £60
Zebra Gold 12 months V1 £168.66 £2,023.86 Monthly fixed direct debit 14.714p/kWh 31p/day £60
Zebra Fixed 24 Months V1 £181.24 £2,174.83 Monthly fixed direct debit 15.22p/kWh 18.97p/day £60
Zebra Assist 24 Months V3 £187.17 £2,246.02 Monthly fixed direct debit 15.38p/kWh 18.97p/day £60
Zebra Power Variable Tariff
Name Monthly cost Annual cost Payment type Unit price Stannding charge Exit fee
Zebra Born Free Variable £154.22 £1,850.69 Monthly fixed direct debit 17.603p/kWh 23.705p/day £0

Looking for the best tariff on the market?Look no further! Our energy advisers can help you find the best offer on the market. Call 020 3966 4692 or Get a free callback now.

Do I need to supply meter readings?

The short answer is that, yes, you do need to supply meter readings as a Zebra Power customer. Once your supply date is confirmed you will be required to supply an up to date meter reading. The provider also requests that you send accurate meter information throughout your contract with them, in order to ensure that you are not overpaying for gas or electricity.

Smart Meters

At the time of writing, Zebra Power does not provide new smart meters to their customers. That being said, if you switch to Zebra Power and already have a smart meter installed in your household from your previous supplier you will be able to use it. Please note that in some cases, your smart meter will behave like a standard meter.

Zebra Power Login

The Zebra Power login portal offers customers the ability to manage their energy account quickly and easily online. To log in you will, of course, need a username and password, and if you forget these details, you should be able to recover them by clicking on the forgot your password link.

To register for a Zebra Power login you'll need to complete the following steps on the Zebra Power website:

  • Head to the Zebra Power login page.
  • Click on Not Registered? Click here.
  • Enter your account number, email address and postcode.
  • Click the button that reads continue.

Contact

If you need to get in touch with Zebra Power, there are several different options available to you. Take a look at the contact options outlined in the list below, and if you're concerned about long wait times, give us a call on 020 3966 4692 and we will be happy to solve your energy queries.

  • Call Zebra Power Customer Service: For account queries on 0161 498 8100. (Monday to Friday 9am - 5pm).
  • Email Zebra Power: enquiries@zebrapower.co.uk.

Emergencies: What should you do?

If you're in an emergency situation, or you are urgently concerned about a dangerous gas and electricity issue then it's important to always contact the experts rather than try to solve the issue yourself.

If you smell gas there may be a gas leak or carbon monoxide fumes escaping from a gas appliance - call the free emergency services gas line immediately on 0800 111 999.

If you are experiencing a loss of power you should check your home trip switch then call your local distribution network operator on 105.

Need more trustworthy advice?Lean on Selectra's comprehensive energy guides for the best advice on topics ranging from the environment to energy distribution and how to save on energy bills.