This energy provider has shut down and is no longer operating.

Zebra Power has gone bust: Next steps for customers

Zebra Power was an independent energy supplier based in Manchester, England. Having only started trading in 2016, it had made quite a name for itself, having a regular spot in the cheapest tariffs on the market. However, due to the 2021 energy crisis, it was unable to keep up with rising gas prices and ceased trading on November 3, 2021.


Zebra Power has ceased trading All customers will be transferred to British Gas under the Ofgem Supplier of Last Resort regulation. All information presented here was correct at time of original publication and is for reference purposes only. For more up to date information please contact your new supplier directly.

Electricity: Non-renewable Decent pricing and customer service
Domestic market: United Kingdom Supplied energy to many different regions

Zebra Power Customer? What to do next

If you were one of the 14,800 Zebra Power customers, we've prepared an FAQ to help answer your questions about what will happen next and what you need to do whilst you wait for your account to be transferred to a new supplier.

Zebra Power Frequently Asked Questions

1) I'm an Zebra Power customer - will I continue to receive energy?

Due to Ofgem's Supplier of Last Resort (SoLR) scheme, customers will continue to receive gas. Any energy supplier that stops trading has its licence revoked, and a bidding process is started to reassign their customers to another supplier, according to the scheme's terms.

When an energy supplier goes out of business, it will often take its website offline shortly after, so we recommend logging in to your customer portal as soon as possible and downloading any bills and statements so you have a written record of this information.

2) Will my energy tariff change?

Former Zebra Power customers will be put on a deemed tariff rate, which will be protected by the energy price cap. We recommend that you either shop around for a better deal or request that British Gas place you on a different tariff because these are some of the most expensive rates a supplier can charge. When you leave your appointed new supplier under the SoLR scheme, you are not required to pay exit fees.

3) How can I get contact my new supplier?

British Gas will begin the process of requesting your information from Zebra Power. Once they have your information, they will get in touch with you to let you know about the changes and the details of the new tariff.

4) I’ve already changed supplier. Will the switch still go ahead?

If you were had already started switching away from Zebra Power, the switch should still go through, and any Direct Debit you had set up with them should be automatically cancelled. We still advise you to double-check with your bank just to be sure.

5) I had credit on my Zebra Power account. Will this be refunded?

All customer credit will still be honoured under the terms of the Ofgem SoLR scheme.

6) I was in debt with Zebra Power. Am I still required to pay it?

You will still be responsible for any outstanding Zebra Power debts. British Gas will let you know whether they will take on your debt or if you will have to work out a payment plan with an administrator, a company that takes over a failing business.

7) I don't want Ofgem to choose my supplier. Is it possible for me to switch to a different supplier?

After the transfer from Zebra Power to British Gas has gone ahead, you're free to switch to another supplier without incurring any exit fees or penalties. We work with a panel of top energy suppliers at Selectra, including British Gas and EDF. To learn more about our best deals, call 020 3936 0059 or request a free callback now.

Zebra Power reviews

Zebra Power sumed up their own branding strategy on their website by sharing that: "At Zebra Power we believe that all things energy should be in simple black and white terms with no grey areas. We aim to streamline and clarify customer issues".

In many ways the provider lived up to that promise - their tariffs were simple to understand and their customer service strategy seemed to make sense.

Certainly, when it came to customer service, the provider was fairly well regarded amongst their customers, even outperforming some of its competitors.

Low prices appeared to be a strong point for the provider too, with many customers reporting a high level of satisfaction with the low cost of Zebra Power's prices.

However, one potential drawback for eco-friendly minded customers is that Zebra Power didn't offer any substantial form of renewable energy tariffs.

Tariffs

Zebra Power offered individualised quotes depending on your location and household needs. The provider's tariffs seemed to have a good reputation among customers for being relatively affordable across the 13 pricing areas in the United Kingdom.

Zebra Power had both fixed and variable tariffs available, with their fixed tariff being generally cheaper in the long run than their variable one and compatible with both single-rate and Economy 7 meters.

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Zebra Power Login

The Zebra Power login portal offered customers the ability to manage their energy account quickly and easily online. To log in you needed a username and password, and if you forgot these details, you were able to recover them by clicking on the forgot your password link.

To register for a Zebra Power login you needed to complete the following steps on the Zebra Power website:

  • Head to the Zebra Power login page.
  • Click on Not Registered? Click here.
  • Enter your account number, email address and postcode.
  • Click the button that reads continue.

Contact

If you needed to get in touch with Zebra Power, there were several different options available. Take a look at the contact options outlined in the list below.

  • Call Zebra Power Customer Service: For account queries on 0161 498 8100. (Monday to Friday 9am - 5pm).
  • Email Zebra Power: enquiries@zebrapower.co.uk.

Emergencies: What should you do?

If you're in an emergency situation, or you are urgently concerned about a dangerous gas or electricity issue then it's important to always contact the experts rather than try to solve the issue yourself. Do not contact your energy provider, but instead call the dedicated national emergency numbers below.

If you smell gas there may be a gas leak or carbon monoxide fumes escaping from a gas appliance - call the free emergency services gas line immediately on 0800 111 999.

If you are experiencing a loss of power you should check your home trip switch then call your local distribution network operator on 105.

Selectra man

This supplier has gone bust. Find out what to do next.

Selectra's Energy Team can guide you through the steps.

020 3936 0059 or
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Selectra man

Save money on your energy bills with Selectra

Selectra is currently closed. You can leave your phone number and get a free callback.

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Disclaimer: The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.

Updated on

The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.