Zog Energy Closes: Here's What To Do Next
Zog Energy was a relatively small gas supplier in Great Britain founded in 2013 by Andrew Cleveland and Tony Chester.
Zog Energy has ceased tradingZog Energy ceased trading in December 2021. Ofgem has appointed EDF Energy as the new supplier and all affected customers will be transferred in the next few months.
| Domestic market: Great Britain | Affordable prices |
| Number of customers: Less than 20,000 | Good customer reviews |
| Fuel type: Gas only | No contact number |
| Gas source: Natural gas | No online account |
Were you a Zog Energy Customer? Here's what to do next
If you were one of the 11,700 Zog Energy customers, we've prepared an FAQ to help answer your questions about what will happen next and what you need to do.
Zog Energy Frequently Asked Questions
1) I'm Zog Energy customer - will I continue to receive energy?
Yes! You will continue to receive your gas to your property. Due to the energy regulator Ofgem's Supplier of Last Resort (SoLR) programme, your gas supply will remain uninterrupted. All your gas supply will be transfered to EDF Energy.
When an energy supplier goes out of business, it will often take its website offline shortly after, so we recommend logging in to your customer portal as soon as possible and downloading any bills and statements so you have a written record of this information.
2) Will my gas tariff change?
When your account is transfered to EDF Energy, your Zog Energy gas tariff will be put on a deemed tariff. This is a tariff which is protected by the price cap. We recommend that you either switch to a new supplier for a better deal or sign up to a more secure tariff with your new supplier. This will ensure that you're not paying more than you should with the new supplier. If you want to make a switch, you don't have to pay exit fees to the new supplier.
3) How can I get contact my new supplier?
EDF Energy has been selected as the new supplier for Zog Energy customers, EDF will get in touch with you to inform you about the changes.
4) I’ve already changed supplier. Will the switch still go ahead?
If you were in the process of switching from Zog Energy, the switch should still go through as normal. If you had been switching to Zog Energy, this will be cancelled and you will stay with your current gas supplier. You should double-check with you bank to make sure any direct debits have been cancelled
5) I had credit on my Zog Energy account. Will this be refunded?
All customer credit will still be honoured under the terms of the Ofgem SoLR scheme.
6) I was in debt with Zog Energy. Am I still required to pay it?
You will still be responsible for any outstanding Zog Energy debts. EDF Energy will let you know whether they will take on your debt or if you will have to work out a payment plan with an administrator, a company that takes over a failing business.
7) What if I don't want EDF Energy as my supplier? Is it possible for me to switch to a different supplier?
After the transfer to EDF Energy has been completed, you will be free to switch to another supplier without having to worry about exit fees. We work with a panel of top energy suppliers at Selectra, including British Gas and EDF. To learn more about our best deals, call 020 3936 0059 or request a free callback now
About Zog Energy
Zog Energy was an independent gas-only supplier that was started in 2013. It was founded by Andrew Cleveland and Tony Chester in response to the poor customer service and high prices that they found in existing utility companies.
Since its opening, Zog Energy had consistently ranked among the country’s cheapest gas suppliers in the UK. We’ll dive into more about Zog Energy’s prices and customer services.
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Reviews: What did customers think about Zog Energy?
The founders of Zog Energy focused on keeping prices down by using cloud-computing services and lean management systems to help efficiently economically operate the company. Cheap prices sound fantastic, but there were a few things to look out for when signing up.
The first thing is that Zog Energy didn't have a contact telephone number for customers. While for some people this wasn't a problem, people who prefered communicating by phone may have been put off by this. This factor was even more important to consider because they didn't have an online account, making some customers wonder - how on earth do I communicate with them when I have a problem?
Despite not having a contact telephone number or an online account for customer care, Zog had generally high ratings on customer review sites such as Trustpilot and Google reviews. The supplier was very proud of their customer service. Its practices are far from traditional and it was shaking up the way customers interact with their energy supplier.
Zog Energy had an average rating of 4.7 out of five stars on Trustpilot. Out of 160 customer reviews, 90% scored the supplier as either good or excellent. The overwhelming amount of the positive reviews on Trustpilot generally alluded to the supplier’s low prices, friendly staff and quick response time.
“I've been with Zog energy for more than 5 years and found them the cheapest and most honest and friendly company to deal with.”
Zog Energy, unlike many other smaller independent energy firms, managed to maintain its high quality of customer service as it grew. This trend for maintaining positive customer service was a good sign as many energy companies start with fantastic reviews only to see a deterioration in customer service as they increase in size.
It’s also worth noting that Zog Energy had been certified as a Future 50 company. This award means that Zog was voted as one of the most innovative and ambitious up and coming companies in Norfolk and Suffolk.
Zog Energy was also a certified ADR (alternative dispute resolution) provider. This meant that if you had a dispute with the company, it was easier to make a complaint and the process could be mediated by an outside body.
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Zog Energy tariffs: Which was the cheapest?
Zog Energy offered five different tariffs. There were four fixed-rate tariffs of varying lengths and only one variable tariff.
Fixed tariffs were generally cheaper than variable ones. With a fixed-rate plan, you were guaranteed that your gas rates stayed the same for the duration of the contract. This didn't mean that the total charge on your bill stayed the same - that depended on how much gas you actually consumed.
However, if you wanted to leave one of the fixed tariffs before your contract ended, you needed to pay an exit fee. This was the best option for customers who had no intention of switching often.
How do prices compare to other suppliers?
Through a bit of research, we found that the Zog Mercury 12 v46 plan was not only Zog Energy’s cheapest tariff, but it was also on the lower end of tariffs currently on the UK energy market. The supplier often topped the list for offering the cheapest gas tariffs along with the following other energy companies:
- Outfox the Market
- Bristol Energy
- iSupply Energy
- Green Star Energy
- So Energy
- Green Network Energy
- Affect Energy
- SSE
So which of these companies is the cheapest gas supplier for your home? That depends on where you live and how much gas you consume. It’s always best to get a personalised quote when comparing energy prices if you’re looking for the cheapest option.
Zog Energy login: How could I access my account?
If were you having trouble accessing the Zog Energy customer login page. that was because it didn't exist. As an energy company that only communicated with customers online, it was odd that Zog Energy didn't provide an online account management service.
Most online-only energy companies, such as Pure Planet Energy and Lumo Energy, offered a range of online services such as online accounts and apps.
Zog Energy didn't have any of these online services. To manage your energy account, you could either send an email to Zog Energy, contact the supplier on Facebook Messenger or write to them by post.
If you just needed to submit a meter reading, you could also do so on the Zog Energy website.
Was there a Zog Energy contact number?
Zog Energy didn't have a contact number for customers. However, if you found yourself in an emergency situation regarding your gas, there was a number to call that was available 24/7 free of charge nationwide. In the case of a gas leak, you should immediately call 0800 111 999.
For general customer queries or account questions, you could send an email to the gas supplier’s customer service department at [email protected].
You could also reach out to Zog Energy on social media via Facebook and Twitter, or write a letter addressed to Zog Energy Ltd, IP City Centre, 1 Bath Street, Ipswich, Suffolk, IP2 8SD.
The table below breaks down the different ways you could contact Zog Energy.
| Customer service email address | [email protected] |
| Sales email address | [email protected] |
| Zog Energy address | Zog Energy Ltd, IP City Centre, 1 Bath Street, Ipswich, Suffolk, IP2 8SD |
Submit a meter reading
Customers could submit a Zog Energy meter reading online via the supplier’s website. To submit a meter reading online, customers could go to the Zog Energy homepage and click on where it said Contact Us in the bar near the top. Then click on the text under where it saidMeter Readings in the centre of the page.
You needed to provide the following details for the Zog Energy meter reading:
- Your account number
- The postcode for the supply address
- The gas meter reading (Not sure how? Use our meter reading guide.)
- The date of the reading
Did Zog Energy use smart meters?
Zog Energy did not install smart meters for customers. The supplier planned to start rolling out smart meters later this year but as it has ceased trading this is no longer an option.
If you already hada smart meter and you decided to switch to Zog Energy, your meter would have continued to work, but it might have lost its smart functionality. It would have operated as a traditional meter would, and you would have needed to submit your meter readings manually.
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