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  • Switching is fast, easy and free with Selectra's panel of suppliers!
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About Selectra's Service

Who Are We?

Selectra was created in 2007 by Aurian de Maupeou and Xavier Pinon. Initially, the aim was to help French customers save on their energy bills following reforms that opened the French gas and electricity markets to competition for the first time in 60 years. Selectra UK opened in 2017 to help customers in the UK sign up to home energy and broadband deals. You can read more about the history of Selectra and our values here

Our Mission

Getting the best deal on household expenses such as energy, internet, TV and insurance isn’t always easy. Clear information can sometimes be difficult to find, comparing offers is often a time-consuming hassle, and just getting through to someone on the phone can be a challenge. Here at Selectra, we help you sign up to energy and broadband deals without hassle.

We strive to provide a one-stop site for people who are interested in signing up to a different energy or broadband provider. We are convinced that looking for a cheaper deal shouldn't be a hassle, and therefore aim to make the process simpler by saving people time and money by offering them customised quotes from our partners. On our website, we aim to provide clear information about energy and broadband products. We work closely with select providers in the UK in order to ensure great service to our users.

Frequently Asked Questions about Selectra's service

Is Selectra's Service Free of Charge?

Customers can visit the Selectra website and call our Energy and Broadband teams for free. Our service is free to use for customers because we receive commission from our supplier partners for connecting them with new customers. This process does NOT affect the price for the customers. The commission we receive does not influence the recommendations that we provide to you. It is of utmost importance to us that our customers have a positive experience and are satisfied with our services.

Does Selectra work with all the suppliers on the market?

Selectra doesn't work with all the suppliers on the market. We offer a selection of products from a carefully selected panel of suppliers. We choose the providers we partner with based on a number of criteria including: customer service, green credentials and value for money.

Energy Partners
Energy Providers Broadband & Mobile Providers Home Assistance Providers
EDF Energy Origin Broadband BeSmart
People's Energy Pop Telecom  
Bionic Direct Save Telecom  
British Gas    

How long does switching take?

It usually takes on average between 15 and 17 days to switch electricity and between 16 and 18 days to switch gas suppliers. Customers always have a 14 day cooling-off period after confirming an agreement with a new energy supplier. During this time, they can change their mind before the switch takes place. After this 14 day period has passed, it should take no longer than a week for the switch to go through.

Will there be an interruption in my supply when it switches?

You can rest assured that there will be no break in your gas or electricity supply when you switch energy supplier. You will not experience any sort of power cut during the switch, and no one should have to come to your property to replace any meter, pipes or cables.

Can I switch energy provider if I am in debt with my current supplier?

Switching in debt on a credit meter: If you have been in debt with your current energy company for more than 28 days, you must pay off the debt to be able to switch. If you try to switch energy suppliers without having cleared debt, the current company may block your switch. If you've been in debt with your supplier for less than 28 days, it is still possible to switch, and any owed amounts will be added to your final bill. If you’re unable to pay off the debt, contact your energy supplier and ask them to set up a repayment plan. Your plan could be weekly, fortnightly or monthly, and it will be arranged to best suit your financial situation. Once you have set up a repayment plan, you will then be able to switch energy suppliers. This could save you money in the long run by allowing you to go ahead and switch to a more affordable energy tariff, instead of having to wait until you’re able to pay off the debt completely.

Switching on a prepayment meter in debt: If you're paying off an energy debt on a prepayment meter, you can still switch to another supplier, provided you owe less than £500 for gas and electricity. You have the legal right to do so under the 'Debt Assignment Protocol', meaning your new supplier assumes the debt and you repay them instead, according to the terms of your new contract.

I am renting. Can I still switch energy supplier?

Yes, tenants can choose the energy suppliers at the property they are renting. Unless your landlord is paying your energy bill, you get to decide what company you pay to supply gas and electricity to your home. Even though you have the right as a tenant to switch energy suppliers, you may still want to check in with your landlord before you make the change.

Will my smart meter stop working if I switch?

It is possible that older smart meters might lose those smart functionality if you switch to a different energy supplier. The meter would still function — it would just operate as a traditional meter and you would be required to submit meter readings manually. If you’re worried about your smart meter losing its smart functionality, contact the provider you want to switch to and ask. The new supplier may even be able to install a new smart meter for you for free or update your existing one to make it compatible.

Stay informed & find ways to save

What to Do If You Find Misleading or Incorrect Information in Our Content

At Selectra, we always strive to provide the most accurate information. We have an in-house content team that aims to offer the best experience on our website. You can read about our authors and content team here. All the content on our site is believed to be accurate at the time of publishing. However, due to changes in prices and suppliers over time, there may be inaccurate or outdated information on some of our pages.Please inform us of any inaccuracies you may find, by contacting us at our email. Your feedback will help us provide the best experience to all our users.

Disclaimer

Selectra provides all content on its websites in good faith. Selectra shall have no liability for the accuracy of the information found on the website due to changes in prices or information over time. The information presented on the website does not constitute the basis for a contractual agreement or quote. If you have any further questions, please do not hesitate to contact us at hello@selectra.co.uk

Our policies

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Your right to privacy is important to us as we want you to feel safe and comfortable using our website. Please read about our Privacy and Cookies Policy here.

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