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Energy Company Obligation (ECO) - Explained

What is it?

The ‘Energy Company Obligation’, or ‘ECO’ for short, is an initiative overseen by Ofgem made to tackle fuel poverty and carbon emissions. This is achieved by helping people save money on their energy bills by installing insulation and heating improvements. Like the majority of government initiatives of this ilk, there are certain criteria that one has to meet in order to receive this help: it is designed to help vulnerable consumer groups.

This scheme may give you all or part of the costs for insulation work and/or boiler replacement or repair (plus other improvements to your heating.


In order to be eligible for this scheme, you are required to meet some simple criteria. According to the website, you must own your own property or rent it privately and have the landlord/landlady’s permission to go ahead with this work. In addition you must also receive one of the following benefits:

  • Pension Credit
  • Child Tax Credit (and have an income of £16,010 or less)
  • Working Tax Credit (and have an income of £16,010 or less)
  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Universal Credit (and you earned £1,250 or less after tax in any assessment period in the last 12 months)

Extra Conditions

For some of the above stated benefits, one of the following statements must apply to your situation:

  • You get Child Tax Credit and your child is disabled
  • You get Disabled Child Premium
  • You get Disability Premium
  • You get Pensioner Premium
  • You receive a work-related activity or support component - if you are claiming income-related Employment and Support Allowance
  • You are 60 or over - if you’re claiming Working Tax Credit
  • You get a limited capability for work or work-related activity element - if you are claiming Universal Credit
  • You get Disability Living Allowance or Personal Independence Payment - if you are claiming Universal Credit

How to receive the help

The Energy Company Obligation scheme is only available through a selection of energy suppliers.

The full list is as follows:

  • British Gas
  • E·ON
  • Npower
  • EDF Energy
  • SSE
  • Scottish Power
  • First Utility
  • Co-operative Energy
  • Ovo Energy
  • The Utility Warehouse
  • Utilita
  • Extra Energy

In order to receive this support, you are required to contact your energy supplier directly to see in which ways they are able to help you. If you believe you are eligible for this scheme, click the button below to view contact information for the correct department for each energy supplier.

View contact information