Allianz UK Contact 2026: Phone, Online, Head Office and Complaints

Allianz UK phone numbers by product line

Allianz Holdings plc, the UK subsidiary of Allianz SE (Munich), runs several legally distinct businesses with their own switchboards. Allianz Insurance plc (Guildford) handles commercial and broker home/motor/property cover. Allianz Travel UK (Allianz Partners, Croydon) sells direct travel insurance with a 24/7 worldwide medical line. Petplan (Brentford) writes the UK's largest pet insurance book. LV= General Insurance (Bournemouth), acquired in May 2020, holds all the new direct-to-consumer car and home cover.

Numbers in Selectra blue are the ones most customers reach for first; the travel emergency line is the one to programme into your phone before you fly. All numbers below are confirmed against allianz.co.uk, allianz-assistance.co.uk and petplan.co.uk in June 2026.

Each number is for one specific team — dial the right oneAllianz does not run a general enquiries line, and every number below routes to a dedicated team (commercial claims, travel emergency, pet, legal…) rather than a catch-all switchboard. For a personal policy, the fastest and most reliable contact is the number printed on your own policy documentation, which sends you straight to the team that handles your cover. Using the line that matches your need keeps you from being redirected and frees specialist teams for the customers they exist to help.

Full phone directory by product

Source: allianz.co.uk, allianz-assistance.co.uk, petplan.co.uk and lv.com, verified June 2026.

Allianz online: login, claims and document portals

Allianz Holdings runs separate online portals for each consumer brand. There is no single Allianz UK login covering all products, the right portal depends on what you bought and when. All portals accept the email address you used when buying the policy.

Online customer portals

• Allianz Travel UK: log in at allianz-assistance.co.uk to view your schedule, IPID and claim status. Online claim forms take around 15 minutes to complete.
• Petplan: log in at petplan.co.uk for vet-direct claims, policy documents and renewal management.
• LV= (mainstream home and car): log in at lv.com, covers the products previously sold direct under Allianz.
• Allianz Insurance plc (commercial): brokers use the dedicated Allianz Engage portal at allianzengage.co.uk; direct customer claims go through brokers.
• Home & Legacy (HNW): log in at homeandlegacy.co.uk for policy schedules and worldwide claim notifications.

Email addresses by team

• General customer service: [email protected] ;
• Allianz Travel UK claims: [email protected] ;
• Travel medical emergency (worldwide): [email protected] ;
• Allianz online car & home self-service: [email protected] ;
• Petplan claims: [email protected] ;
• Petplan Equine claims: [email protected] ;
• Data protection / marketing opt-out: [email protected] ;
• Allianz Insurance plc commercial: [email protected].

Tip for email correspondenceAlways include your full name, policy number and postcode at the top of the email so the team can find you on the system in one search. For complaints, add the complaint reference number from any previous correspondence.

Allianz UK head office and postal addresses

Allianz Insurance plc's principal UK head office is 57 Ladymead, Guildford, Surrey GU1 1DB. The group also keeps separate operational offices for the consumer-facing brands and HNW schemes; postal correspondence is always best sent to the address printed on your policy schedule, with a copy to head office for complaints.

Key UK addresses (2026)

Addresses verified against allianz.co.uk, petplan.co.uk and homeandlegacy.co.uk, May 2026.

Allianz UK corporate structure in 2026

Allianz Holdings plc, the UK arm of Allianz SE (Munich), now sits at the top of a group that includes:

• Allianz Insurance plc: commercial, broker and HNW underwriting from Guildford.
• Liverpool Victoria Insurance Company Ltd (LV= GI): mainstream direct car and home insurance from Bournemouth, fully acquired May 2020.
• AWP Assistance UK Ltd (Allianz Partners): travel insurance and assistance from Croydon.
• Pet Plan Ltd: pet and equine insurance from Brentford, market leader on UK lifetime cover.
• Home & Legacy Insurance Services Ltd: HNW broker handling Prestige, Ultra and Ultimate schemes from Reading.
• Allianz Legal Protection: legal expenses cover from Bristol.

How to complain about Allianz UK

Each Allianz product line handles its own complaints first, on the same number used for sales and service. Try that route before escalating, the team handling your policy can resolve most issues within a few working days. If that fails, escalate in writing to the relevant Customer Relations team. Under FCA rules, Allianz must give you a final response within eight weeks; after that, or if you remain dissatisfied, you can refer the case free of charge to the Financial Ombudsman Service.

Complaints process step by step

1. Call the customer service number for your product, the team can resolve most complaints on the spot.
2. If not resolved, ask for the complaint to be logged formally and request a complaint reference number.
3. Allianz will acknowledge in writing within 5 working days and aim to send a final response within 4 weeks.
4. If the response is unsatisfactory, write to the Customer Relations Manager at the appropriate address above.
5. If you remain unhappy 8 weeks after the original complaint, escalate to the Financial Ombudsman Service.

Complaints contacts by product line

Allianz must respond within eight weeks under FCA rules. Verified against allianz.co.uk, May 2026.

Escalating to the Financial Ombudsman Service

If Allianz has not given a final response within eight weeks, or if you disagree with the response, you can refer the complaint free of charge to the Financial Ombudsman Service within six months of the final response letter. The FOS phone line is 0800 023 4567 or 0300 123 9123, by email at [email protected], or by post to Exchange Tower, Harbour Exchange Square, London E14 9SR. The FOS is independent of Allianz and its decisions are binding on the insurer if you accept them.

Allianz UK contact FAQ