All Allianz Contact Details

Allianz logo next to a phone and laptop

Allianz insurance offers so many different types of insurance policies, it’s hard to know which number to ring for your specific query. To make matters that little bit more tricky, Allianz’s partnership with LV means that car and home insurance policies are changing, leaving customers with lots of burning questions. We have broken down all the Allianz insurance contact numbers you need to get the right person at the end of the line. Read on to find the Allianz contact details for you policy.

When do you need the Allianz contact details?

If you are interested in taking out home or car insurance, do not bother contacting Allianz insurance! Since December 2017 (when Allianz embarked on its joint venture with LV insurance), the insurer has not been offering any new car and home insurance policies, or any renewals. This means you cannot get a quote for a ‘Allianz’ car or home insurance policy, cannot take out a new policy and cannot renew your existing policy.

Allianz is now helping to create the home and car policies offered by LV. If you would like to take out LV car or home insurance, head to one of Selectra’s LV insurance guides to find out more about the company and their policies.

Want to get a quote from LV or talk to someone about their policies, head to our LV contact guide to find out how to get in touch.

If you are an existing Allianz customer for any type of insurance policy: home, car, musical, pet etc. you will need to contact Allianz to manage your policy, make a claim or issue a complaint.


Allianz car insurance contact number: existing customers only

a blue family car

As mentioned earlier, Allianz is not currently offering car insurance policies directly. What does this mean for existing customers who want to make a claim or contact Allianz car insurance? Don’t worry, Allianz haven’t left you stranded! Here’s all the Allianz contact details for existing car insurance customers.

Did you buy your policy from a broker?

If you bought your Allianz car insurance through a broker or intermediary, contact them directly if you want to make a few changes to your policy or have specific questions about your coverage. If you have any questions that your broker cannot answer, you can send an email to Allianz. Make sure you explain your query clearly and attach any documentation that supports your query.

Send your email to: carclaims@allianz.co.uk

If you want to make a claim, Allianz encourages you to do so online. Their phone lines get extremely busy so you will probably find that submitting your claim online is a lot quicker and more efficient. To claim online, simple fill in the Allianz online claims form.

If you do not fancy claiming online, you can give the claims team a call on the following Allianz car insurance contact number. This is also the number to ring if you are following up on an existing claim.

blue telephone

Allianz car insurance claims number
A call agent will handle your claim
0370 608 70125

*Lines are open 24/7 if you are making a new claim and Mon-Fri from 9am to 5pm if you are following up on an existing claim.

Need to make a windscreen claim? You don’t need to claim with Allianz! If your windscreen is damaged, save time and simple contact Autoglass directly by booking a repair appointment online.

Did you buy your policy through Cornhill Direct?

Allianz insurance used to underwrite all car insurance policies offered by Cornhill Direct. If this applies to your policy, Cornhill Direct will manage everything to do with your policy, claims and complaints. The table below contains all the contact details you might need.

Contact reasons Cornhill Direct contact number Operating hours
Customer service (manage your policy) 0344 391 4108 Mon-Fri: 9am-5pm
Claims (not windscreen) 0344 391 4111 Mon-Fri: 9am-5pm
Windscreen claim 0800 169 7180 24/7
Accident recovery 0208 603 9449 24/7
Breakdown cover 0208 603 9461 (if you are outside the UK, take out the first 0 and add +44, e.g. +44 20 8603 9461) 24/7

If you want to make a complaint about your car insurance policy, you can complain directly to Cornhill Direct by phone, email or post:


Allianz contact number for home insurance

As mentioned above, Allianz is not currently providing new customers with home insurance policies. If you are an existing Allianz home insurance customer, here are all the Allianz contact details you need to manage your policy and make a claim.

Did you buy your Allianz home insurance through a broker?

If you bought your home insurance policy through a broker or intermediary, all the Allianz contact details are the same as the car insurance contact details mentioned above. So you don’t have to scroll up and read them all again, here’s a little summary for you.

To make a claim:

  • Call: 0370 608 7012 (operates 24/7 for new claims and Mon-Fri: 9am-5pm to follow up on a claim)
  • Fill in the Allianz online claims form

To manage your policy and general enquiries, talk to your broker.

Do you have a Cornhill Direct home policy?

Just like car insurance, Allianz used to underwrite the home insurance policies offered by Cornhill Direct. If you want to get in touch, use the relevant phone number or email address from the following table.

Reason for contact Contact number Email address
Make a claim 0330 102 1731 (Mon-Fri: 9am-5pm) homeinsurance@cornhilldirect.co.uk
Manage your policy 0330 102 1731 (Mon-Fri: 9am-5pm) homeinsurance@cornhilldirect.co.uk
Home emergency cover 0208 603 9810 (24/7) n/a
Make a complaint 0330 102 1731 complaints@cornhilldirect.co.uk

If you like the Cornhill Insurance car or home policy you took out, you can still renew it. Just bear in mind that it will now be underwritten by LV insurance, not Allianz. This means the policies might change slightly so make sure you double check the coverage included, price and excesses before you renew.


How do I make a car or home insurance complaint?

Sometimes things go wrong and you might wish to place a formal complaint with Allianz. There are a number of ways you can contact Allianz to do this.

Firstly, you can give the Allianz complaints team a call on 01454 457 745 (Mon-Fri: 9am - 5pm).

If you don’t want to waste time waiting on hold to speak to someone, send Allainz an email addressed to allianzretailcomplaints@allianz.co.uk. An agent will reply to your email within 5 working days.

Alternatively, if you are a fiend for the old pen and paper, you can send Allianz a letter of complaint. Make sure you include your contact details in the letter so Allianz can let you know how they are going to resolve your issue.

Send a letter of complaint to:

Allianz Car and Home
2530 The quadrant
Aztec West
Almondsbury
Bristol
BS32 4AW

Is Allianz good at resolving complaints or will you be left unsatisfied? Find out in our review of Allianz’s complaint handling.


What’s the Allianz contact number for Allianz Assistance policies?

Under the brand Allianz Assistance, Allianz offers travel insurance, breakdown cover and car warranty insurance. For all general enquiries about any of these insurance policies, the Allianz contact details are exactly the same. This is also true for all complaints.

Allianz Global Assistance,
102 George Street,
Croydon,
Surrey,
CR9 6HD,
UK
  1. If you have a general query for Allianz Assistance, simply send a letter to:
  2. If you want to make a complaint with Allianz Assistance, you can either send an email to customersupport@allianz-assistance.co.uk or send a letter to the address mentioned above for general enquiries. To ensue it gets directed to the right person, make sure to put The Customer Support Manager above the address on the envelope.

For all other reasons that you might want to contact Allianz Assistance (make a claim, manage your policy…), the Allianz contact details are a bit different. Let’s find how you can contact Allianz Assistance for issues not mentioned above.

Allianz contact details for travel insurance

If you have a medical emergency while abroad, you need to ring Allianz’s Emergency Medical Assistance line. Here you can receive advice on how to proceed when you have a medical emergency. If you need emergency medical help, ring an ambulance or go to the hospital first and ring Allianz when you get a chance.

blue telephone

Allianz Emergency medical assistance
An agent will be able to advice you on what to do
In the UK: 020 8686 1666
Abroad: +44 20 8686 1666

If you need to make a claim when you return home from your trip, want to change something on your policy or simple want to get a quote for Allianz travel insurance, here are your Allianz contact options:

 Manage your policy or get a quote:

 Make a claim:

Breakdown cover

Breakdown cover is pretty useless if you don’t know the number to ring when you do break down! Here at Selectra, we’ve got you covered with all the Allianz breakdown cover contact information.

 For emergency assistance:

  • In the UK: 0800 777 107 (24/7)
  • Outside the UK: +44 20 8603 9407 (24/7)

 Make a claim:

  • Call: 020 8603 9407 (Mon-Fri: 9am-5pm)

 Manage your policy or get a quote:

If you have also purchased breakdown assistance on demand, the number to manage your policy is 020 8239 4005 (Mon-Fri: 7am-7pm). You can also send an email to resqyousupport@allianz-assistance.co.uk.

Car warranty contact

The good news about Allianz’s car warranty policy is that all the contact numbers are the same so it’s really easy to get in touch. When you ring, you simply have to select the right option to be directed to the right team.

The car warranty insurance contact number is: 0345 600 2205 (Mon-Fri: 8am-6pm).

  1. If you want to manage your policy or get a quote, select option 1.
  2. If you have a general enquiry, select option 2.
  3. If you want to make a claim, select option 3.

For all of the above, you can also send an email to warrantyclaims@allianz-assistance.co.uk.

Want a quote for Allianz travel insurance, breakdown cover or car warranty insurance? You can save yourself the hassle of calling and get a personal quote in just a few minutes on the Allianz Assistance UK website.


Other Allianz contact numbers for the UK

If your policy hasn’t been mentioned in one of the sections listed above, chances are you have either a musical instrument policy, a pet insurance policy or a legal protection policy. We haven’t forgotten about you! The Allianz contact numbers, email addresses and postal addresses you need are all listed here.

Musical Insurance

If you have taken out an Allianz musical insurance policy for your musical instrument or sound equipment, here are all the Allainz contact details you can possibly need.

 Customer service to manage your policy:

  • Call: 0330 100 9903 (Mon-Fri: 9am-5:30pm)
  • Email: musicalinsurance@allianz.co.uk
  • Send a letter to: Allianz Musical Insurance, Great West House (GW2), great west road, Brentford TW8 9DX

 Make a claim:

  • Call: 0344 391 4051 (Mon-Fri: 9am-5pm)

Try to make your claim as soon as possible after the damage to or theft of your instrument/sound equipment has occurred. You must make your claim within 60 days of the incident for it to be accepted.

 Get a quote:

  • Online: go to the Allianz musical insurance website to get a quote. For a really accurate quote, you can email Allianz a list of all your musical equipment at musicalinsurance@allianz.co.uk.

Pet insurance

Allianz offers pet insurance through two brands: Petplan, which provides insurance for dogs, cats and rabbits, and Petplan Equine, which offers cover for horses and riders. Let’s look at the contact details for Petplan first.

If you have a Petplan policy, you will have an online account through which you can manage everything to do with your account and claims, such as:

a happy cat
  • Make a claim
  • Track your claim
  • Upload documents to support your claim
  • Make changes your policy e.g. update personal details
  • Make a payment

If you would like to talk to someone, there are a number of different contact numbers. The one you need depends on why you are calling. All lines are open Monday to Friday 8am to 8pm and Saturday 9am to 6pm. The lines to get a quote is also open on a Sunday from 9am to 6pm.

  • Get a quote: 0345 077 1934 (you can get a quote online on the Petplan website)
  • Vetline: 0330 102 1606
  • Talk about your policy: 0330 102 6735

You can also ask any questions via Petplan’s online email form.

If you have a Petplan Equine insurance policy for yourself as a rider or for your horse or pony. Here are the contact details you could need. Both lines are open Monday to Friday 8am to 8pm and Saturday 9am to 1pm.

  • Get a quote: 0345 074 2676 (you can get a quote online on the Petplan Equine website)
  • Manage your policy: 0345 074 2676

You can also ask any questions via Petplan Equines’s online email form.

If you want to complain to Petplan or Petplan Equine, you can do so via phone, email or letter.

  • Phone: 0345 026 1985
  • Email: petplan.csm@allianz.co.uk
  • Letter: Allainz insurance plc, Animal health division, Great West House (GW2), Great West Road, Brentford, Middlesex, TW8 9DX

Legal protection

Allianz offers a range of legal expenses insurance through solicitors, business partners and other insurance companies. If you have an Allianz legal expenses insurance policy, we have listed all the relevant Allianz contact numbers so you don’t need to waste time searching the internet for them.

 Customer service:

 Make a claim:

 To make a complaint:

If you would like to ask a question, make a claim or issue a complaint by sending a direct letter to Allianz, send your letter to the following address:

Allianz - ALP,
PO Box 10623,
Wigston,
LE18 9HJ

Business Insurance

If you have taken out one of Allianz’s many business insurance policies and need to make a claim, you can find the relevant contact details in the following table.

Type of business insurance Claims number Claims email
Commercial motor fleet 0370 606 4912 claims.start@allianz.co.uk
Motor trade 0344 412 9996 motortradeclaims@alianz.co.uk
Commercial property 0344 412 9988 newproprttyclaims@allianz.co.uk
Liability 0344 893 9500 casualty1allianz.co.uk
Travel (urgent medical assistance) +44 20 8603 9514 n/a
Engineering 01483 265 825 claims@allianzenginerring.co.uk
Cargo 0330 102 8608 marineclaims@allianz.co.uk

For windscreen claims under your commercial motor fleet or motor trade policy, get in touch with Autoglass directly. You can book a repair appointment online or call 0844 875 2490.

You can also submit all business insurance claims by using the Allianz online claims form.

Want to know more details about Allianz and the many different insurance policies it offers its British customers? Our complete guide to Allianz insurancehas got you covered.


Data and information correct as of July 2019.

All material on this page and the selectra.co.uk website is for information purposes only and does not constitute any form of financial advice. Selectra.co.uk is not responsible for any consequences that might arise from your use of the information provided.